Essex Property Trust
Community Relations Representative
San Ramon, California (SFO 548 Crow Canyon) – Regular position, full‑time.
What You Will Do
Serve as the primary in‑person contact for residents.
Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
Facilitate seamless move‑in and move‑out experiences, including handling necessary paperwork, conducting in‑person identification checks, and addressing resident questions both in‑person and virtually (by appointment or drop‑in).
Promote an excellent resident experience by addressing questions and concerns promptly and professionally, in person and virtually.
Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
Maintain in‑depth knowledge of the assigned community portfolio, including property‑specific features and operations.
Collaborate with the Community Management Team to support community operations and meet customer satisfaction targets; primarily conducted in person.
Assist in organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information with discretion and professionalism.
Occasionally post notices across the property portfolio.
Perform other duties and special projects assigned to support community operations and resident satisfaction.
Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord‑Tenant regulations, and OSHA standards.
Maintain regular, consistent and timely in‑person attendance.
What You Will Need
High school diploma or equivalent (college degree preferred).
One year of experience in a customer service environment (preferred).
Commitment to providing exceptional customer service and a desire to help people.
Strong organizational and time‑management skills to handle multiple responsibilities effectively.
Ability to work independently and collaboratively in a centralized, high‑volume hub environment.
Must work on‑site in the office five days per week.
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
Ability to read, write, speak, and understand English.
Capability to use a personal smart device for apps related to property operations and communication.
What The Job Requires
Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments.
Maintain compliance with all applicable laws: Fair Housing, Landlord‑Tenant, Local Building Codes, OSHA, and EEOC.
Excellent verbal and written communication skills; ability to create, compose, and edit written materials.
Regular, consistent, and timely attendance required.
Five‑day workweek that may include weekend coverage; primarily performed at an Essex office location.
Use of standard office equipment such as computers, phones, and printers.
Availability to work a flexible schedule, including weekends.
Travel may be required for occasional meetings, training, and community visits.
What You Will Bring To The Table
Ability to collaborate with coworkers in person and virtually to achieve customer goals.
Analytical skills to comprehend, analyze, and interpret documents.
Problem‑solving ability involving several options in situations.
Decision‑making grounded in procedures, company policies, and business practices to achieve results and deadlines.
Highly organized with demonstrated project‑management skills.
Initiative and self‑direction.
Ability to meet all job requirements and assignments.
Benefits
All full‑time regular associates are offered competitive salaries, experience‑based career growth, and eligible benefit packages that include medical, dental, vision, paid parental leave, 401(k) employer match, rewards, wellness programs, and more. With 12 paid holidays and 15 PTO days, work/life balance is a priority. Most positions are eligible for a 20% housing discount.
Pay Range
$25.96 – $35.10 per hour. New hires normally start between $25.96 – $30.29 per hour. Final salary offer determined after reviewing relevant factors such as skill set, experience, internal equity, and business needs. Eligible for Essex’s discretionary annual bonus program commensurate with the position level.
Equal Opportunity Employment
We are an equal opportunity employer and provide a harassment‑free workplace. All qualified applicants will receive equal consideration for employment.
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San Ramon, California (SFO 548 Crow Canyon) – Regular position, full‑time.
What You Will Do
Serve as the primary in‑person contact for residents.
Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
Facilitate seamless move‑in and move‑out experiences, including handling necessary paperwork, conducting in‑person identification checks, and addressing resident questions both in‑person and virtually (by appointment or drop‑in).
Promote an excellent resident experience by addressing questions and concerns promptly and professionally, in person and virtually.
Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
Maintain in‑depth knowledge of the assigned community portfolio, including property‑specific features and operations.
Collaborate with the Community Management Team to support community operations and meet customer satisfaction targets; primarily conducted in person.
Assist in organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information with discretion and professionalism.
Occasionally post notices across the property portfolio.
Perform other duties and special projects assigned to support community operations and resident satisfaction.
Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord‑Tenant regulations, and OSHA standards.
Maintain regular, consistent and timely in‑person attendance.
What You Will Need
High school diploma or equivalent (college degree preferred).
One year of experience in a customer service environment (preferred).
Commitment to providing exceptional customer service and a desire to help people.
Strong organizational and time‑management skills to handle multiple responsibilities effectively.
Ability to work independently and collaboratively in a centralized, high‑volume hub environment.
Must work on‑site in the office five days per week.
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
Ability to read, write, speak, and understand English.
Capability to use a personal smart device for apps related to property operations and communication.
What The Job Requires
Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments.
Maintain compliance with all applicable laws: Fair Housing, Landlord‑Tenant, Local Building Codes, OSHA, and EEOC.
Excellent verbal and written communication skills; ability to create, compose, and edit written materials.
Regular, consistent, and timely attendance required.
Five‑day workweek that may include weekend coverage; primarily performed at an Essex office location.
Use of standard office equipment such as computers, phones, and printers.
Availability to work a flexible schedule, including weekends.
Travel may be required for occasional meetings, training, and community visits.
What You Will Bring To The Table
Ability to collaborate with coworkers in person and virtually to achieve customer goals.
Analytical skills to comprehend, analyze, and interpret documents.
Problem‑solving ability involving several options in situations.
Decision‑making grounded in procedures, company policies, and business practices to achieve results and deadlines.
Highly organized with demonstrated project‑management skills.
Initiative and self‑direction.
Ability to meet all job requirements and assignments.
Benefits
All full‑time regular associates are offered competitive salaries, experience‑based career growth, and eligible benefit packages that include medical, dental, vision, paid parental leave, 401(k) employer match, rewards, wellness programs, and more. With 12 paid holidays and 15 PTO days, work/life balance is a priority. Most positions are eligible for a 20% housing discount.
Pay Range
$25.96 – $35.10 per hour. New hires normally start between $25.96 – $30.29 per hour. Final salary offer determined after reviewing relevant factors such as skill set, experience, internal equity, and business needs. Eligible for Essex’s discretionary annual bonus program commensurate with the position level.
Equal Opportunity Employment
We are an equal opportunity employer and provide a harassment‑free workplace. All qualified applicants will receive equal consideration for employment.
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