H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use your product & fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store etc.)
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Qualifications Who You Are
Passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience working in a dynamic and collaborative environment that you can apply to your role.
Experience working with customer service in fashion, retail or other service-related industries.
Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You will access our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you're encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
We are committed to providing reasonable accommodations for applicants with disabilities.
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $13.50 per hour
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
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A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use your product & fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store etc.)
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Qualifications Who You Are
Passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience working in a dynamic and collaborative environment that you can apply to your role.
Experience working with customer service in fashion, retail or other service-related industries.
Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You will access our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you're encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
We are committed to providing reasonable accommodations for applicants with disabilities.
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $13.50 per hour
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
#J-18808-Ljbffr