American Red Cross
Donor & Client Support Coordinator II.
American Red Cross, Charlotte, North Carolina, United States, 28245
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Donor & Client Support Coordinator II
role at
American Red Cross .
Job Details Location: 13500 South Point Blvd, Ste L., Charlotte, NC 28273.
Shift: Tuesday - Saturday 7:00 AM - 3:30 PM.
Pay: $20.24/hr + shift differential ($1.75 after 3pm, $1.25 on weekends).
Responsibilities
Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.
Supports the timely management of product level investigation under ARC inventory.
Coordinate the identification, control, notification and retrieval of suspect products.
Identify suspect products by reviewing donor deferral records.
Perform retrieval activities related to product complaints including bacterial detection cases.
May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.
May assist with donor reentry and reinstatement.
Qualifications Education: High School or equivalent required. Associate’s/Bachelor’s degree in a science or health care field is preferred.
Experience: Minimum 3 years of related experience in blood banking/collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.
Skills & Abilities: Ability to work on a team; the ability to read, write and verbally communicate at the high school to college level is required; intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
Bilingual is helpful.
Physical Requirements Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.
Benefits
Medical, Dental, Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to a 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Additional Information The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
Interested in volunteering? Visit redcross.org/volunteertoday to learn more, including our most‑needed volunteer positions.
Metadata
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Information Technology
Industries: Civic and Social Organizations and Non‑profit Organizations
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Donor & Client Support Coordinator II
role at
American Red Cross .
Job Details Location: 13500 South Point Blvd, Ste L., Charlotte, NC 28273.
Shift: Tuesday - Saturday 7:00 AM - 3:30 PM.
Pay: $20.24/hr + shift differential ($1.75 after 3pm, $1.25 on weekends).
Responsibilities
Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.
Supports the timely management of product level investigation under ARC inventory.
Coordinate the identification, control, notification and retrieval of suspect products.
Identify suspect products by reviewing donor deferral records.
Perform retrieval activities related to product complaints including bacterial detection cases.
May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.
May assist with donor reentry and reinstatement.
Qualifications Education: High School or equivalent required. Associate’s/Bachelor’s degree in a science or health care field is preferred.
Experience: Minimum 3 years of related experience in blood banking/collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.
Skills & Abilities: Ability to work on a team; the ability to read, write and verbally communicate at the high school to college level is required; intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
Bilingual is helpful.
Physical Requirements Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.
Benefits
Medical, Dental, Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to a 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Additional Information The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
Interested in volunteering? Visit redcross.org/volunteertoday to learn more, including our most‑needed volunteer positions.
Metadata
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Information Technology
Industries: Civic and Social Organizations and Non‑profit Organizations
#J-18808-Ljbffr