Perkins Restaurants
Service Leader
Perkins Restaurants
Base Pay Range $15.10/hr - $18.10/hr
Benefits
Educational assistance with DeVry University and complimentary laptop
Eligibility for immediate family members
Competitive pay with service award incentive
Daily pay through Daily Pay
Comprehensive health benefits including medical, dental, vision, and more*
401(k) retirement savings with company match
Flexible schedule
All‑you‑can‑eat pancakes and meal discounts
Employee discount program
Development pathway: step‑by‑step process to grow your career
3 college credit hours for completing manager training
Company Overview Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company‑owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value.
Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.
Responsibilities
Ensures that all guests are properly greeted, seated, and served.
Accountable for proper resolution of all guest complaints.
Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food‑borne illness.
Trains employees during shift to guarantee proper and productive performance.
Takes responsibility and verifies that all menu items are prepared and served according to standards.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.
Qualifications
Basic skills such as sanitation, safety, and customer service taught through in‑house training.
Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register.
Must be able to communicate clearly.
Must be able to coordinate multiple tasks simultaneously.
Physical Requirements / Environment / Work Conditions
Must have high level of mobility/flexibility.
Must be able to work irregular hours under heavy stress/pressure during peak times.
Must possess a high level of coordination.
Must lift and carry serving trays up to weight of 20 pounds for distances up to 30 feet.
Must be able to fit through an opening 30" wide.
Requires frequent reaching, bending, pushing and pulling.
Exposure to heat, steam, smoke, cold and odors.
Requires continual standing and walking.
Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.
Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Base Pay Range $15.10/hr - $18.10/hr
Benefits
Educational assistance with DeVry University and complimentary laptop
Eligibility for immediate family members
Competitive pay with service award incentive
Daily pay through Daily Pay
Comprehensive health benefits including medical, dental, vision, and more*
401(k) retirement savings with company match
Flexible schedule
All‑you‑can‑eat pancakes and meal discounts
Employee discount program
Development pathway: step‑by‑step process to grow your career
3 college credit hours for completing manager training
Company Overview Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company‑owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value.
Position Description As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.
Responsibilities
Ensures that all guests are properly greeted, seated, and served.
Accountable for proper resolution of all guest complaints.
Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food‑borne illness.
Trains employees during shift to guarantee proper and productive performance.
Takes responsibility and verifies that all menu items are prepared and served according to standards.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.
Qualifications
Basic skills such as sanitation, safety, and customer service taught through in‑house training.
Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register.
Must be able to communicate clearly.
Must be able to coordinate multiple tasks simultaneously.
Physical Requirements / Environment / Work Conditions
Must have high level of mobility/flexibility.
Must be able to work irregular hours under heavy stress/pressure during peak times.
Must possess a high level of coordination.
Must lift and carry serving trays up to weight of 20 pounds for distances up to 30 feet.
Must be able to fit through an opening 30" wide.
Requires frequent reaching, bending, pushing and pulling.
Exposure to heat, steam, smoke, cold and odors.
Requires continual standing and walking.
Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.
Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr