NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
FLEX GUEST SERVICE REPRESENTATIVE I NGIS
NAVY EXCHANGE SERVICE COMMAND (NEXCOM), Hartford, Connecticut, United States
FLEX GUEST SERVICE REPRESENTATIVE I NGIS
Join to apply for the
FLEX GUEST SERVICE REPRESENTATIVE I NGIS
role at
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) .
Job Summary Serves as the first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property and handles all stages of guests' stay, accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service related office operations, and the safety, security and privacy of all guests.
Duties and Responsibilities
Possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests answering guest questions concerning lodging facilities, amenities and providing information about local attractions.
Assist guests with all requests in person or via telephone including but not limited to making, confirming and/or canceling room reservations, collecting payments, presenting lodging receipts, check‑in and check‑out processes, authorized patron verification, guest room assignments, credit card processing, etc.
Greets and welcomes guests upon sight, always maintaining outstanding guest relations.
Communicate with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention.
Apply knowledge of standard operating procedures, processes and rules governing patron eligibility; receive requests and process reservations within established guidelines.
When rooms are not available provide a certificate of non‑availability® (CNA) and/or alternative lodging options in the area.
Assist Front Office Manager, Supervisor or Assistant General Manager (AGM) in handling group reservations utilizing commitment agreements for all groups per brand standards.
Reconcile shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times.
Interact with guests and receive and resolve guests' complaints including but not limited to adjusting room fees, adjusting check‑in/check‑out times consistent with program policy, and referring unusual issues to immediate supervisor for assistance and or resolution.
Register and assign rooms to guests, issuing room keys/cards, transmits and receives messages and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments as necessary.
Operate a multi‑line telephone system, record and deliver messages as required and answer inquiries pertaining to services, base facilities, area attractions and travel directions.
Maintain inventory of all keys and other supplies and/or amenities kept at the front desk; keep the front desk and lobby area clean and safe.
Maintain assigned master key; properly log in and out using key log for record; report lost key to supervisor immediately for security reasons.
Assist the Front Office Manager, Supervisor or AGM in training and instructing personnel assigned to the Front Desk.
Utilize the Property Management System (PMS) to access guest information, retrieve reservation information and change or cancel reservations as requested by guests.
Verify registration information, secure a credit card for incidental expenses and authorize credit card for room charges.
Assist the Front Office Manager, Supervisor or AGM in ensuring that the Lost and Found is utilized in PMS and disposal processes are adhered to according to brand standards.
Log trouble calls in the PMS and ensure the appropriate department is notified; relocate guests to a different room when required.
Operate POS to record sales from convenience store if applicable; may assist in maintaining and stocking adequate supply levels.
Ensure all wake‑up calls are handled promptly and properly.
Type any miscellaneous memos and correspondence required in the course of performing assigned duties.
Exchange and maintain rotating change fund and daily log of monies received and deposited; securely maintain all records and access to guest safety deposit boxes if applicable.
Generate and print various reports from the PMS such as Expected Arrivals, Departure List, In‑House Guest List, and Night Audit reports as well as other daily, monthly or annual occupancy reports; verify accuracy of charges and make appropriate changes if errors occur.
Complete all computer‑generated reports as assigned and notate any account discrepancies for action by management.
Prepare Close Bank Report and receipts at the end of each shift in accordance with established procedures.
May be responsible for set‑up and breakdown clean‑up of the complimentary self‑service breakfast bar; assist with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours; ensure surrounding area is returned to its original state and free of all left‑over food by the end of designated breakfast hour; obtain proper food handling certifications if applicable.
May assist in laundry facility and issue/lease supplies to guests.
Hold a valid state driver's license to travel to other lodging facilities as needed within the normal scope of duties.
Required to work all shifts, including weekends and holidays, as scheduled.
May be called upon to maintain operations during inclement weather and other emergencies for short period of time during the absence of supervisor, GM or AGM.
May be required to obtain NEXCOM Hospitality Group (NHG) front desk certification within 6 months of employment as well as any other requirements.
Perform other duties as assigned.
General Experience One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
One (1) year progressively responsible experience related to the position to be filled.
Education substitution: Study completed in a college, university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience.
Primary Location United States—Connecticut—Groton
Organization NGIS New London
Schedule Flexible (0 – 19.5 hours)
Unposting Date Jan 28, 2026 10:59:00 PM
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
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FLEX GUEST SERVICE REPRESENTATIVE I NGIS
role at
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) .
Job Summary Serves as the first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property and handles all stages of guests' stay, accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service related office operations, and the safety, security and privacy of all guests.
Duties and Responsibilities
Possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests answering guest questions concerning lodging facilities, amenities and providing information about local attractions.
Assist guests with all requests in person or via telephone including but not limited to making, confirming and/or canceling room reservations, collecting payments, presenting lodging receipts, check‑in and check‑out processes, authorized patron verification, guest room assignments, credit card processing, etc.
Greets and welcomes guests upon sight, always maintaining outstanding guest relations.
Communicate with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention.
Apply knowledge of standard operating procedures, processes and rules governing patron eligibility; receive requests and process reservations within established guidelines.
When rooms are not available provide a certificate of non‑availability® (CNA) and/or alternative lodging options in the area.
Assist Front Office Manager, Supervisor or Assistant General Manager (AGM) in handling group reservations utilizing commitment agreements for all groups per brand standards.
Reconcile shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times.
Interact with guests and receive and resolve guests' complaints including but not limited to adjusting room fees, adjusting check‑in/check‑out times consistent with program policy, and referring unusual issues to immediate supervisor for assistance and or resolution.
Register and assign rooms to guests, issuing room keys/cards, transmits and receives messages and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments as necessary.
Operate a multi‑line telephone system, record and deliver messages as required and answer inquiries pertaining to services, base facilities, area attractions and travel directions.
Maintain inventory of all keys and other supplies and/or amenities kept at the front desk; keep the front desk and lobby area clean and safe.
Maintain assigned master key; properly log in and out using key log for record; report lost key to supervisor immediately for security reasons.
Assist the Front Office Manager, Supervisor or AGM in training and instructing personnel assigned to the Front Desk.
Utilize the Property Management System (PMS) to access guest information, retrieve reservation information and change or cancel reservations as requested by guests.
Verify registration information, secure a credit card for incidental expenses and authorize credit card for room charges.
Assist the Front Office Manager, Supervisor or AGM in ensuring that the Lost and Found is utilized in PMS and disposal processes are adhered to according to brand standards.
Log trouble calls in the PMS and ensure the appropriate department is notified; relocate guests to a different room when required.
Operate POS to record sales from convenience store if applicable; may assist in maintaining and stocking adequate supply levels.
Ensure all wake‑up calls are handled promptly and properly.
Type any miscellaneous memos and correspondence required in the course of performing assigned duties.
Exchange and maintain rotating change fund and daily log of monies received and deposited; securely maintain all records and access to guest safety deposit boxes if applicable.
Generate and print various reports from the PMS such as Expected Arrivals, Departure List, In‑House Guest List, and Night Audit reports as well as other daily, monthly or annual occupancy reports; verify accuracy of charges and make appropriate changes if errors occur.
Complete all computer‑generated reports as assigned and notate any account discrepancies for action by management.
Prepare Close Bank Report and receipts at the end of each shift in accordance with established procedures.
May be responsible for set‑up and breakdown clean‑up of the complimentary self‑service breakfast bar; assist with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours; ensure surrounding area is returned to its original state and free of all left‑over food by the end of designated breakfast hour; obtain proper food handling certifications if applicable.
May assist in laundry facility and issue/lease supplies to guests.
Hold a valid state driver's license to travel to other lodging facilities as needed within the normal scope of duties.
Required to work all shifts, including weekends and holidays, as scheduled.
May be called upon to maintain operations during inclement weather and other emergencies for short period of time during the absence of supervisor, GM or AGM.
May be required to obtain NEXCOM Hospitality Group (NHG) front desk certification within 6 months of employment as well as any other requirements.
Perform other duties as assigned.
General Experience One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
One (1) year progressively responsible experience related to the position to be filled.
Education substitution: Study completed in a college, university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience.
Primary Location United States—Connecticut—Groton
Organization NGIS New London
Schedule Flexible (0 – 19.5 hours)
Unposting Date Jan 28, 2026 10:59:00 PM
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail
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