GameStop
Full Time Assistant Store Manager (Store 7791)
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Full Time Assistant Store Manager (Store 7791)
role at
GameStop .
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using GameStop’s buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and a shared passion for gaming.
Essential Job Duties and Responsibilities
Provide best‑in‑class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly and courteously; when appropriate, escalates customer issues to the Store Manager.
Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and train store associates in all aspects of their job responsibilities.
Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday/HR system.
Ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
Schedule store associates ensuring that scheduling guidelines are followed, and all breaks and meals are accounted for as required.
Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines.
Ensure Omni‑Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices and deliver bank deposits as required.
Support store team in meeting and exceeding sales, profit, and shrink goals and completing required administrative and operational duties.
Perform store inventory counts; restock merchandise on shelves and fixtures; cross‑sell products from the stock room to the front of the store.
Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; immediately address potentially hazardous situations and report injuries promptly.
Assist in maintaining store records/files in a neat and organized manner.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Consistently adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish preferred.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks as assigned and in a timely manner.
Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
Operate Point‑of‑Sale (POS) computer system.
Possess basic mathematics and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral or diagram form.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including extended hours/days as necessary.
Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
Be reliable and trustworthy; always use good judgment.
Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to at least 4 feet.
Possess or acquire a working understanding of military ranks and related insignia (applicable to stores on military bases).
Full‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
This position accepts applications on an ongoing basis.
GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.
Pay $18.75 - $22.75
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
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Full Time Assistant Store Manager (Store 7791)
role at
GameStop .
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using GameStop’s buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and a shared passion for gaming.
Essential Job Duties and Responsibilities
Provide best‑in‑class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly and courteously; when appropriate, escalates customer issues to the Store Manager.
Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and train store associates in all aspects of their job responsibilities.
Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday/HR system.
Ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
Schedule store associates ensuring that scheduling guidelines are followed, and all breaks and meals are accounted for as required.
Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines.
Ensure Omni‑Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices and deliver bank deposits as required.
Support store team in meeting and exceeding sales, profit, and shrink goals and completing required administrative and operational duties.
Perform store inventory counts; restock merchandise on shelves and fixtures; cross‑sell products from the stock room to the front of the store.
Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; immediately address potentially hazardous situations and report injuries promptly.
Assist in maintaining store records/files in a neat and organized manner.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Consistently adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish preferred.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks as assigned and in a timely manner.
Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
Operate Point‑of‑Sale (POS) computer system.
Possess basic mathematics and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral or diagram form.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including extended hours/days as necessary.
Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
Be reliable and trustworthy; always use good judgment.
Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to at least 4 feet.
Possess or acquire a working understanding of military ranks and related insignia (applicable to stores on military bases).
Full‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
This position accepts applications on an ongoing basis.
GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.
Pay $18.75 - $22.75
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
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