The Hari Group
Summary
A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.
Location: Sugar Grove, IL.
Responsibilities Team Environment
Hire, train and develop employees
Communicate job expectations to employees
Plan, monitor, appraise and review employees’ job performance
Provide coaching and feedback; discipline when appropriate
Operational Excellence
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards and systems are executed
Prepare and complete action plans; implement production, productivity, quality and guest service standards
Complete audits and implement plans to drive system improvements
Profitability
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll‑outs including team training, marketing and sampling
Set sales goals and track results
Skills / Qualifications
Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma, or equivalent
Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee’s strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
#J-18808-Ljbffr
Location: Sugar Grove, IL.
Responsibilities Team Environment
Hire, train and develop employees
Communicate job expectations to employees
Plan, monitor, appraise and review employees’ job performance
Provide coaching and feedback; discipline when appropriate
Operational Excellence
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards and systems are executed
Prepare and complete action plans; implement production, productivity, quality and guest service standards
Complete audits and implement plans to drive system improvements
Profitability
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll‑outs including team training, marketing and sampling
Set sales goals and track results
Skills / Qualifications
Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma, or equivalent
Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee’s strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
#J-18808-Ljbffr