Conduent
Remote Fraud Call Center Representative - Puerto Rico
Conduent, Guaynabo, Guaynabo, us, 00965
Remote Fraud Call Center Representative - Puerto Rico
Join to apply for the Remote Fraud Call Center Representative - Puerto Rico role at
Conduent .
Base pay range:
$12.10 per hour.
What We Offer
Work From Home
Full‑Time Employment with a reliable schedule
Competitive pay starting at $12.10 per hour
Shift differential of $1.50 per hour for Monday‑Friday 6:00 PM‑6:00 AM
Weekend shift differential of $1.00 per hour for Saturday and Sunday
Paid training and an incentive plan that can earn up to an additional $350 per month after training
Full benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off
Responsibilities
Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
Identify and respond to potential fraud using training, account data, and internal tools; escalated complex cases as needed.
Process fraud claims and disputes per client guidelines.
Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
Support team operations with other duties and tasks as assigned.
Qualifications
Must be at least 18 years old with a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Proficient in English.
Complete a background check, credit check, and fingerprinting.
Internet Service: Must have a verified, secure, reliable, and high‑speed internet connection (minimum 50 Mbps upload and 10 Mbps download).
Work Area: Must have an established, dedicated space with a desk, chair, electrical outlet, and direct LAN connection.
Residence: Must reside in Puerto Rico with legal authorization to work permanently in the United States.
Preferred Qualifications:
6 months of experience in the banking or financial industry.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex, marital status, sexual orientation, physical or mental disability, military/veteran status, or any other group protected by law.
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Conduent .
Base pay range:
$12.10 per hour.
What We Offer
Work From Home
Full‑Time Employment with a reliable schedule
Competitive pay starting at $12.10 per hour
Shift differential of $1.50 per hour for Monday‑Friday 6:00 PM‑6:00 AM
Weekend shift differential of $1.00 per hour for Saturday and Sunday
Paid training and an incentive plan that can earn up to an additional $350 per month after training
Full benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off
Responsibilities
Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
Identify and respond to potential fraud using training, account data, and internal tools; escalated complex cases as needed.
Process fraud claims and disputes per client guidelines.
Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
Support team operations with other duties and tasks as assigned.
Qualifications
Must be at least 18 years old with a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Proficient in English.
Complete a background check, credit check, and fingerprinting.
Internet Service: Must have a verified, secure, reliable, and high‑speed internet connection (minimum 50 Mbps upload and 10 Mbps download).
Work Area: Must have an established, dedicated space with a desk, chair, electrical outlet, and direct LAN connection.
Residence: Must reside in Puerto Rico with legal authorization to work permanently in the United States.
Preferred Qualifications:
6 months of experience in the banking or financial industry.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex, marital status, sexual orientation, physical or mental disability, military/veteran status, or any other group protected by law.
#J-18808-Ljbffr