Encore
Event Technician, Audio Visual - Hyatt Regency St. Louis at the Arch
Encore, Saint Louis, Missouri, United States, 63146
Event Technician, Audio Visual - Hyatt Regency St. Louis at the Arch
Position Overview:
A Technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities:
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Strive to exceed the expectations and needs of internal and external customers.
Maintain a positive relationship with all clients through effective communication.
Meet with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitor events and check in on customers throughout the day.
Understand and foster the hotel/client relationship.
Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem‑solve equipment and software issues.
Handle equipment challenges and changes in a timely and professional manner.
Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
Use equipment sheets to determine the equipment scheduled for set‑up and for strike, interacting with other staff and outside vendors for equipment.
Increase revenue by utilizing floor up‑selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator, as needed.
Job Qualifications:
High School Diploma required. Associate’s degree preferred.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
Click to review the requirements .
External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year. For technical external requirements, view our career path here:
https://jobs.encoreglobal.com/en/career-paths .
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
A valid driver’s license required for team members who may operate company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies:
Hospitality
Ownership
Instills Trust
Safety Conscious
Action Oriented
Tech Savvy
Communicates Effectively
For more information on our competency group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying & pasting this URL link:
https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx .
Physical Requirements
Sitting: 2‑3 Hours
Standing: 4‑5 Hours
Walking: 4‑5 Hours
Stooping: 2‑3 Hours
Crawling: 2‑3 Hours
Kneeling: 2‑3 Hours
Bending: 2‑3 Hours
Reaching (above your head): 2‑3 Hours
Climbing: 0‑1 Hours
Grasping: 4‑5 Hours
Lifting Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Frequently
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Hourly Pay Range:
$14.22 – $18.49
Encore is committed to providing the best benefits options for our employees and families.
Click here
to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
Click here
to view details on our commitment to inclusivity and belonging.
Seniority level
Entry level
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
Industries
Events Services
Referrals increase your chances of interviewing at Encore by 2x
#J-18808-Ljbffr
A Technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities:
Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Strive to exceed the expectations and needs of internal and external customers.
Maintain a positive relationship with all clients through effective communication.
Meet with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitor events and check in on customers throughout the day.
Understand and foster the hotel/client relationship.
Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem‑solve equipment and software issues.
Handle equipment challenges and changes in a timely and professional manner.
Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
Use equipment sheets to determine the equipment scheduled for set‑up and for strike, interacting with other staff and outside vendors for equipment.
Increase revenue by utilizing floor up‑selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator, as needed.
Job Qualifications:
High School Diploma required. Associate’s degree preferred.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
Click to review the requirements .
External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year. For technical external requirements, view our career path here:
https://jobs.encoreglobal.com/en/career-paths .
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
A valid driver’s license required for team members who may operate company vehicles.
Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies:
Hospitality
Ownership
Instills Trust
Safety Conscious
Action Oriented
Tech Savvy
Communicates Effectively
For more information on our competency group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying & pasting this URL link:
https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx .
Physical Requirements
Sitting: 2‑3 Hours
Standing: 4‑5 Hours
Walking: 4‑5 Hours
Stooping: 2‑3 Hours
Crawling: 2‑3 Hours
Kneeling: 2‑3 Hours
Bending: 2‑3 Hours
Reaching (above your head): 2‑3 Hours
Climbing: 0‑1 Hours
Grasping: 4‑5 Hours
Lifting Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0‑15 lbs: Continuously
16‑50 lbs: Frequently
51‑100 lbs: Frequently
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Hourly Pay Range:
$14.22 – $18.49
Encore is committed to providing the best benefits options for our employees and families.
Click here
to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
Click here
to view details on our commitment to inclusivity and belonging.
Seniority level
Entry level
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
Industries
Events Services
Referrals increase your chances of interviewing at Encore by 2x
#J-18808-Ljbffr