Search Solution Group
Client Success Associate
Search Solution Group, Charlotte, North Carolina, United States, 28245
Senior Associate, Client Success
Location:
Charlotte, NC (Hybrid)
Company:
Search Solution Group
About Search Solution Group Search Solution Group (SSG) is a nationally recognized recruitment and staffing firm known for delivering elite talent to top organizations across the country. Our culture is fast-paced, collaborative, and performance-driven. We empower our team to build meaningful client relationships, expand business opportunities, and grow long-term careers.
We’re seeking a
Senior Associate, Client Success
to join our team. This role blends client relationship management, recruiting partnership, and account growth. You’ll support existing clients, manage hiring workflows, and proactively identify opportunities to expand relationships across departments and leadership teams.
Client Management & Delivery
Serve as the primary point of contact for assigned clients, building trusted, long-term partnerships
Lead intake calls to understand hiring needs, role requirements, and ideal candidate profiles
Coordinate candidate submissions, interviews, feedback, and offers in partnership with recruiters
Ensure a high-touch, responsive client experience throughout the hiring process
Maintain accurate and organized records in
Bullhorn
and
Salesforce
Account Growth & Business Development
Identify and pursue opportunities to expand within existing accounts by engaging additional departments and hiring leaders
Strengthen relationships through proactive communication, follow-up, and strategic outreach
Support revenue growth by increasing job volume, repeat business, and placement opportunities
Collaborate with Business Development leadership on account expansion and regeneration strategies
Partner closely with recruiters to align on candidate quality, priorities, and client expectations
Share consistent pipeline updates, feedback, and market insights
Participate in team meetings, training sessions, and ongoing coaching
Ideal Experience & Qualifications
Bachelor’s degree or equivalent professional experience
1+ year of experience in client success, account management, staffing, or recruiting
Strong relationship-building skills with both clients and internal partners
Excellent communication, organization, and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Experience using CRM/ATS platforms such as
Salesforce
and
Bullhorn
(preferred)
Driven, positive, collaborative, and growth-oriented mindset
What We Offer
Competitive base salary + bonus opportunity
Clear path for advancement in Client Success, Business Development, or Leadership
Collaborative, high-energy team culture that celebrates wins
Hands-on training and exposure to executive-level recruiting strategy
Comprehensive benefits package including medical, dental, 401(k), and PTO
#J-18808-Ljbffr
Charlotte, NC (Hybrid)
Company:
Search Solution Group
About Search Solution Group Search Solution Group (SSG) is a nationally recognized recruitment and staffing firm known for delivering elite talent to top organizations across the country. Our culture is fast-paced, collaborative, and performance-driven. We empower our team to build meaningful client relationships, expand business opportunities, and grow long-term careers.
We’re seeking a
Senior Associate, Client Success
to join our team. This role blends client relationship management, recruiting partnership, and account growth. You’ll support existing clients, manage hiring workflows, and proactively identify opportunities to expand relationships across departments and leadership teams.
Client Management & Delivery
Serve as the primary point of contact for assigned clients, building trusted, long-term partnerships
Lead intake calls to understand hiring needs, role requirements, and ideal candidate profiles
Coordinate candidate submissions, interviews, feedback, and offers in partnership with recruiters
Ensure a high-touch, responsive client experience throughout the hiring process
Maintain accurate and organized records in
Bullhorn
and
Salesforce
Account Growth & Business Development
Identify and pursue opportunities to expand within existing accounts by engaging additional departments and hiring leaders
Strengthen relationships through proactive communication, follow-up, and strategic outreach
Support revenue growth by increasing job volume, repeat business, and placement opportunities
Collaborate with Business Development leadership on account expansion and regeneration strategies
Partner closely with recruiters to align on candidate quality, priorities, and client expectations
Share consistent pipeline updates, feedback, and market insights
Participate in team meetings, training sessions, and ongoing coaching
Ideal Experience & Qualifications
Bachelor’s degree or equivalent professional experience
1+ year of experience in client success, account management, staffing, or recruiting
Strong relationship-building skills with both clients and internal partners
Excellent communication, organization, and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Experience using CRM/ATS platforms such as
Salesforce
and
Bullhorn
(preferred)
Driven, positive, collaborative, and growth-oriented mindset
What We Offer
Competitive base salary + bonus opportunity
Clear path for advancement in Client Success, Business Development, or Leadership
Collaborative, high-energy team culture that celebrates wins
Hands-on training and exposure to executive-level recruiting strategy
Comprehensive benefits package including medical, dental, 401(k), and PTO
#J-18808-Ljbffr