Orlando Health
Scheduling Coordinator - Orlando Health Watson Clinic Lakeland Highlands Hospita
Orlando Health, Orlando, Florida, us, 32885
Scheduling Coordinator - Orlando Health Watson Clinic Lakeland Highlands Hospital - Lakeland, FL
Position Summary
Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL.
Orlando Health offers a great DAY ONE benefits package that includes:
Medical, Dental, Vision & Prescription Drug Plans
Flexible Spending Accounts & Health Savings Accounts
Paid Time Off (accrued)
Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans
Disability and Life Insurance
Retirement Savings Plan
Family Care Benefits & so much more!
The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Responsibilities
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Exhibits working knowledge in the use of all registration, scheduling systems, and Web-based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
Attends departmental meetings/in-services and participates in process improvement initiatives.
Assume the responsibility for professional growth and development.
Qualifications Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
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Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL.
Orlando Health offers a great DAY ONE benefits package that includes:
Medical, Dental, Vision & Prescription Drug Plans
Flexible Spending Accounts & Health Savings Accounts
Paid Time Off (accrued)
Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans
Disability and Life Insurance
Retirement Savings Plan
Family Care Benefits & so much more!
The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Responsibilities
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Exhibits working knowledge in the use of all registration, scheduling systems, and Web-based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
Attends departmental meetings/in-services and participates in process improvement initiatives.
Assume the responsibility for professional growth and development.
Qualifications Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
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