Acosta Group
Associate Relations Specialist – Acosta Group
Apply for the
Associate Relations Specialist
role at
Acosta Group .
The
Associate Relations Specialist
supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.
Responsibilities
Monitors ServiceNow caseload and ensures timely completion of assigned cases
Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests
Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations
Review termination requests to ensure process adherence and sound case development
Process severance and retention bonus requests, maintaining timely and accurate documentation
Respond to records requests and other ad hoc employee relations needs
Draft, proof, and finalize employee relations documents with a focus on accuracy and compliance with legal and company policy standards
Maintain consistent and complete documentation within the ServiceNow platform
Ensure all actions align with North American employment laws, guidelines, and company policies
Maintain confidentiality of department and associate information according to established practices
Provide policy interpretation and guidance to associates and leaders as needed
Partner with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases
Support internal initiatives to improve the associate relations experience
Identify opportunities for process improvement and share feedback with the Associate Relations team
Participate in team projects focused on enhancing documentation, workflows, and associate communications
Perform other duties as required and/or assigned
Qualifications
Associate’s degree in human resources, business, or related field, or equivalent education and experience
4 years of experience in Human Resources with a solid understanding of employee lifecycle processes, employee relations, and performance management
An associate‑first mindset with dedication to internal customer service and company culture
Strong verbal and written communication skills; demonstrated ability to effectively interact with peers, management, teammates, and vendors
Strong organizational and time‑management skills
Strong attention to detail
Ability to manage expectations, processes, and multiple projects simultaneously
A roll‑up‑your‑sleeves and dive‑in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
Ability to work with little supervision and deliver results
Acosta, and its subsidiaries, is an Equal Opportunity Employer.
Job Category:
Administration
Position Type:
Full time
Business Unit:
Corporate
Salary Range:
$.00 - $.00
Company:
Acosta Services, Inc.
Req ID:
19019
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Associate Relations Specialist
role at
Acosta Group .
The
Associate Relations Specialist
supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.
Responsibilities
Monitors ServiceNow caseload and ensures timely completion of assigned cases
Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests
Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations
Review termination requests to ensure process adherence and sound case development
Process severance and retention bonus requests, maintaining timely and accurate documentation
Respond to records requests and other ad hoc employee relations needs
Draft, proof, and finalize employee relations documents with a focus on accuracy and compliance with legal and company policy standards
Maintain consistent and complete documentation within the ServiceNow platform
Ensure all actions align with North American employment laws, guidelines, and company policies
Maintain confidentiality of department and associate information according to established practices
Provide policy interpretation and guidance to associates and leaders as needed
Partner with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases
Support internal initiatives to improve the associate relations experience
Identify opportunities for process improvement and share feedback with the Associate Relations team
Participate in team projects focused on enhancing documentation, workflows, and associate communications
Perform other duties as required and/or assigned
Qualifications
Associate’s degree in human resources, business, or related field, or equivalent education and experience
4 years of experience in Human Resources with a solid understanding of employee lifecycle processes, employee relations, and performance management
An associate‑first mindset with dedication to internal customer service and company culture
Strong verbal and written communication skills; demonstrated ability to effectively interact with peers, management, teammates, and vendors
Strong organizational and time‑management skills
Strong attention to detail
Ability to manage expectations, processes, and multiple projects simultaneously
A roll‑up‑your‑sleeves and dive‑in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
Ability to work with little supervision and deliver results
Acosta, and its subsidiaries, is an Equal Opportunity Employer.
Job Category:
Administration
Position Type:
Full time
Business Unit:
Corporate
Salary Range:
$.00 - $.00
Company:
Acosta Services, Inc.
Req ID:
19019
#J-18808-Ljbffr