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ResidAlly

Sales and Customer Relations Manager

ResidAlly, Lubbock, Texas, us, 79430

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The Role You’ll join our small team to lead sales and customer relations—responsible for acquiring both homeowners (seniors with spare rooms) and tenants (young professionals, travel nurses, grad students), then ensuring they have an excellent experience from first contact through move‑in and beyond.

This is a high‑ownership role. You won’t be handed a playbook and told to execute—you’ll help refine and scale what’s working while hitting real numbers.

What You’ll Do Sales & Acquisition

Identify and reach homeowners in the Lubbock area ready to rent spare rooms

Qualify and convert tenant leads (travel nurses, grad students, relocators, young professionals)

Manage the full sales cycle: outreach → qualification → tour → contract → move‑in

Hit monthly targets: tenant placements, homeowner sign‑ups, pipeline growth

Customer Relations

Be the primary point of contact for both homeowners and tenants

Handle onboarding, questions, and issue resolution with care and speed

Build relationships that generate referrals and renewals

Maintain CRM records and follow‑up cadences

Growth

Represent ResidAlly at local events, community meetings, and partner organizations

Identify new channels and partnerships to grow supply and demand

Provide feedback to improve our platform, processes, and positioning

What We’re Looking For Required

7–10 years of sales experience with documented strong performance

Based in Lubbock, TX or surrounding areas (Amarillo, Midland, Plainview)

Proven ability to manage both B2C and relationship‑based sales

Excellent communication skills—clear, warm, and professional

Comfortable working in a startup environment with minimal structure

Self‑directed and accountable; you don’t need to be managed closely

Strongly Preferred

Background in rental housing, property management, real estate, or senior services

Experience selling to or working with seniors

Familiarity with the Lubbock market (neighborhoods, hospitals, universities)

CRM experience (we use simple tools, but organization matters)

Who Thrives Here

You care about people—not just closing deals

You're comfortable with ambiguity and can build process as you go

You want ownership and impact, not just a paycheck

You understand that trust and safety are central to what we do

Compensation & Details

Base salary:

Competitive, commensurate with experience

Commission/bonus:

Performance‑based incentives tied to placements

Location:

Lubbock, TX area (hybrid flexibility possible)

Type:

Full‑time

Why Join Now? You’d be joining at a pivotal moment. We’ve validated the model, built the platform, and secured our first customers. Now we need someone who can accelerate growth and own the customer relationship from end to end.

If you want to help build something meaningful—not just sell—this is the role.

To Apply Send your resume and a brief note on why this role interests you to:

[your email]

Or apply directly on LinkedIn.

ResidAlly is committed to creating safer, more affordable housing solutions. We welcome applicants from all backgrounds.

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