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Pfizer Belgium

Senior Manager, User Experience (UX) Lead

Pfizer Belgium, Tampa, Florida, us, 33646

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Use Your Power For Purpose At Pfizer, our purpose is breakthroughs that change patients' lives, and our colleagues make this happen by working together all over the world to touch millions of lives. We are seeking a Senior Manager of User Experience to embed within our Forward Impact Teams (FIT pods), which deliver rapid outcomes by experimenting, learning fast, and proving what works. As the voice of the customer, you will leverage AI tools to deliver insights in days and MVPs in a few weeks; a significant acceleration from traditional design approaches.

Operating at the intersection of customer insights, design systems, and product delivery, you will advance concepts into validated solutions that enable decision‑making on further scale across the enterprise. You will be responsible for maintaining design standards, ensuring accessibility compliance, and delivering solutions that meet both technical rigor and customer needs. Your role focuses on hands‑on design leadership, establishing a clear design vision and systems, and ensuring prototypes are built, tested, and refined efficiently within days.

Working at the intersection of creativity and velocity, this position requires exceptional design skills combined with the ability to work at unprecedented speed through AI augmentation. You will collaborate closely with CX Leads and stakeholders to align priorities, gather feedback, and adapt solutions to maximize customer value while fostering a culture of creativity and continuous improvement. Success in this role means delivering accessible, effective designs in days rather than weeks, directly shaping how patients and healthcare providers experience Pfizer's innovations.

What You Will Achieve Design Delivery & Execution

Execute end‑to‑end design process for assigned pods under Director guidance

Deliver medium to high‑fidelity prototypes within days for critical decisions

Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs

Leads MVP design quality through detailed specifications and asset creation for ready to scale digital products

Coordinate with Digital Creation Centers on design handoffs and scaling requirements

Flex across pods based on demand, providing surge support during peak periods

Create responsive designs optimized for multiple platforms and devices

Build interactive prototypes for user testing and stakeholder reviews

Design Operations & Systems

Maintain and expand design system components ensuring consistency and reusability

Create comprehensive design documentation including specifications and guidelines

Support design tool adoption and configuration across pods

Track design metrics including velocity, quality, and adoption rates

Coordinate design reviews ensuring feedback is actionable and timely

Manage design asset libraries and version control

Build templates and starter kits accelerating design delivery

Ensure design files are organized for efficient collaboration

Capability Building & Enablement

Train CX Leads on rapid prototyping techniques and tools

Create design templates and components for self‑service use

Support Communities of Practice with design expertise and best practices

Mentor junior designers and provide growth opportunities

Document design patterns and successful approaches

Lead design workshops and training sessions

Build design evaluation criteria and review processes

Enable non‑designers to create basic prototypes independently

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Here Is What You Need (Minimum Requirements)

Bachelor's degree in Design or related field

6+ years of progressive design experience with focus on digital products

Expert proficiency in Figma including components, variants, and auto‑layout

Strong portfolio demonstrating system design thinking

Experience with accessibility standards and inclusive design

Proven ability to deliver under tight deadlines

Experience mentoring and enabling non‑designers

Strong presentation and communication skills

Demonstrated "AI‑first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles

Ability to thrive in a fast‑paced, dynamic environment while fostering collaboration and a high‑performing team culture

Strong analytical skills with the ability to interpret data and translate insights into actionable product decisions

Excellent communication and storytelling skills to align diverse stakeholders around design goals and outcomes

Demonstrated ability to lead without authority through ambiguity and deliver high‑impact solutions quickly

Bonus Points If You Have (Preferred Requirements)

Experience in pharmaceutical or healthcare design

Background with design systems at scale

Knowledge of front‑end development principles

Experience with AI‑augmented design tools

Service design or journey mapping expertise

Certification in accessibility or inclusive design

Previous experience in lean/agile environments

Physical/Mental Requirements

Strong digital literacy and an "AI‑first" mental model, with the ability to critically evaluate and integrate generative tools into the creative process to solve complex design challenges at scale

Ability to manage multiple complex programs and projects simultaneously

Strong analytical and problem‑solving skills

Other Job Details

Last day to apply: January 9, 2026

Work location: Hybrid – onsite an average of 2.5 days per week or as the business requires.

Occasional travel may be required for workshops, team meetings, or stakeholder engagement

Flexibility to work across global time zones as needed

The annual base salary for this position ranges from $120,800.00 to $201,400.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

The annual base salary for this position in Tampa, FL ranges from $108,700.00 to $181,100.00.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

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