Highgate
Highgate is a leading real‑estate investment and hospitality management company with a portfolio of more than 400 hotels worldwide.
Front Desk Manager
position available in Denver, CO.
Salary: $58,000 – $60,000 per year. Applications accepted until 2/1/26.
Benefits include:
travel discounts at Highgate hotels, medical/dental/vision coverage, and retirement 401(k).
Responsibilities
Respond to all guests’ requests, problems, complaints and accidents presented at the Front Desk or through reservations, comment cards, letters and phone calls in an attentive, courteous and efficient manner, and follow‑up to ensure guest satisfaction.
Motivate, coach, counsel and discipline Guest Services personnel according to Highgate S.O.P.s.
Carry a cell phone at all times.
Prepare and conduct Guest Services interviews, perform hiring procedures.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily, analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house count.
Attend daily and monthly rooms merchandising meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff hours for payroll; submit to Accounting on time.
Prepare employee schedules based on business forecast, payroll budget, and productivity requirements.
Ensure no‑show revenue is maximized through accurate billing.
Maintain S.O.P.s regarding purchase orders, invoice vouchering, and checkbook accounting.
Ensure timely completion of wage progress, productivity and the ten‑day forecast.
Maintain professional relationships and promote open communication with managers, employees and other departments.
Work closely with Accounting on follow‑up items such as returned checks and rejected credit cards.
Operate all aspects of the front office computer system, including software maintenance, report generation, and simple programming.
Monitor proper operation of the P.B.X. console, ensuring employees adhere to S.O.P.s.
Ensure staff greet and welcome all guests approaching the Front Desk per S.O.P.s.
Implement all Highgate policies and house rules; understand hospitality terms.
Ensure sign‑off of all Service Standards by position for Guest Services staff.
Assist in revenue and occupancy forecasting.
Log and deliver all messages, packages, and mail efficiently.
Maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Coordinate implementation of Highgate service philosophy.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate credit policies.
Ensure staff are always friendly, helpful and courteous.
Maintain Lost & Found procedures and policies.
Establish and maintain key‑control system.
Participate in monthly Highgate Hotel team meetings.
Focus Guest Services Department on contributing to guest service and audit scores.
Monitor VIPs, special guests, and requests.
Maintain required supplies for front office and stationery.
Review day‑to‑day Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log daily.
Qualifications
At least 5 years progressive experience in a hotel or related field, or a combination of 2‑year college degree with 3+ years experience, or a 4‑year college degree with at least 1 year experience.
Supervisory experience required.
Exceptional customer‑service skills.
Proficient in Windows and Microsoft Office.
Ability to work long hours as required.
Warm, friendly demeanor at all times.
Effective verbal and written communication with all levels of employees and guests.
Active listening, understanding and clarifying concerns.
Multitasking and prioritizing departmental functions to meet deadlines.
Attendance at all required meetings and trainings.
Participation in M.O.D. coverage as required.
Regular attendance in compliance with Highgate standards.
High personal appearance and grooming standards, including nametags.
Compliance with Highgate policies and regulations.
Drive for productivity and problem‑solving.
Handle problems, anticipating and preventing, identifying and solving as necessary.
Analyze complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.
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Front Desk Manager
position available in Denver, CO.
Salary: $58,000 – $60,000 per year. Applications accepted until 2/1/26.
Benefits include:
travel discounts at Highgate hotels, medical/dental/vision coverage, and retirement 401(k).
Responsibilities
Respond to all guests’ requests, problems, complaints and accidents presented at the Front Desk or through reservations, comment cards, letters and phone calls in an attentive, courteous and efficient manner, and follow‑up to ensure guest satisfaction.
Motivate, coach, counsel and discipline Guest Services personnel according to Highgate S.O.P.s.
Carry a cell phone at all times.
Prepare and conduct Guest Services interviews, perform hiring procedures.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily, analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house count.
Attend daily and monthly rooms merchandising meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff hours for payroll; submit to Accounting on time.
Prepare employee schedules based on business forecast, payroll budget, and productivity requirements.
Ensure no‑show revenue is maximized through accurate billing.
Maintain S.O.P.s regarding purchase orders, invoice vouchering, and checkbook accounting.
Ensure timely completion of wage progress, productivity and the ten‑day forecast.
Maintain professional relationships and promote open communication with managers, employees and other departments.
Work closely with Accounting on follow‑up items such as returned checks and rejected credit cards.
Operate all aspects of the front office computer system, including software maintenance, report generation, and simple programming.
Monitor proper operation of the P.B.X. console, ensuring employees adhere to S.O.P.s.
Ensure staff greet and welcome all guests approaching the Front Desk per S.O.P.s.
Implement all Highgate policies and house rules; understand hospitality terms.
Ensure sign‑off of all Service Standards by position for Guest Services staff.
Assist in revenue and occupancy forecasting.
Log and deliver all messages, packages, and mail efficiently.
Maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Coordinate implementation of Highgate service philosophy.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate credit policies.
Ensure staff are always friendly, helpful and courteous.
Maintain Lost & Found procedures and policies.
Establish and maintain key‑control system.
Participate in monthly Highgate Hotel team meetings.
Focus Guest Services Department on contributing to guest service and audit scores.
Monitor VIPs, special guests, and requests.
Maintain required supplies for front office and stationery.
Review day‑to‑day Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log daily.
Qualifications
At least 5 years progressive experience in a hotel or related field, or a combination of 2‑year college degree with 3+ years experience, or a 4‑year college degree with at least 1 year experience.
Supervisory experience required.
Exceptional customer‑service skills.
Proficient in Windows and Microsoft Office.
Ability to work long hours as required.
Warm, friendly demeanor at all times.
Effective verbal and written communication with all levels of employees and guests.
Active listening, understanding and clarifying concerns.
Multitasking and prioritizing departmental functions to meet deadlines.
Attendance at all required meetings and trainings.
Participation in M.O.D. coverage as required.
Regular attendance in compliance with Highgate standards.
High personal appearance and grooming standards, including nametags.
Compliance with Highgate policies and regulations.
Drive for productivity and problem‑solving.
Handle problems, anticipating and preventing, identifying and solving as necessary.
Analyze complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.
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