Waldorf Astoria Monarch Beach Resort & Club
Event Concierge - Waldorf Astoria Monarch Beach Resort and Club
Waldorf Astoria Monarch Beach Resort & Club, Dana Point, California, United States, 92629
Event Concierge - Waldorf Astoria Monarch Beach Resort and Club
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Event Concierge - Waldorf Astoria Monarch Beach Resort and Club
role at
Waldorf Astoria Monarch Beach Resort & Club
The award‑winning Forbes 4‑Star and AAA 5‑Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for an
Event Concierge
to join the team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, the resort sits atop a 175‑acre bluff with over 400 rooms, 115,000 square feet of meeting space, and eight dining outlets. We create unforgettable experiences for our guests.
Hotel Website, Facebook, Instagram
Classification:
Full‑Time
Shift:
Various – must be available to weekdays, weekends, and holidays.
Pay Rate:
$26.50 per hour, based on applicable and specialized experience and location.
What will I be doing? As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Handle phone calls, e‑mails and greet clients for Catering and Events in a professional, courteous manner.
Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits.
Create and communicate documents including BEOs, group resumes, post‑event reports, menus, diagrams/floor plans.
Work with affiliate groups.
Assist clients and deliver on the client’s expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution for the client.
Ensure high‑quality service by communicating and assisting others to understand the guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Maintain regular attendance.
What are we looking for? Minimum Years of Experience: one (1) year guest contact or customer experience.
Knowledge of the hotel property management systems (Delphi.fdc).
Our Core Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: access to a wide variety of educational credentials through our partnership with Guild Education
401K plan and company match to help save for your retirement
Hilton Shares: Employee Stock Purchase Program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment.
Work Locations Waldorf Astoria Monarch Beach Resort & Club
Schedule Full‑time
Brand Waldorf Astoria Hotels & Resorts
Job Catering and Event Services
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitality
Referrals increase your chances of interviewing at Waldorf Astoria Monarch Beach Resort & Club by 2x
#J-18808-Ljbffr
Event Concierge - Waldorf Astoria Monarch Beach Resort and Club
role at
Waldorf Astoria Monarch Beach Resort & Club
The award‑winning Forbes 4‑Star and AAA 5‑Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for an
Event Concierge
to join the team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, the resort sits atop a 175‑acre bluff with over 400 rooms, 115,000 square feet of meeting space, and eight dining outlets. We create unforgettable experiences for our guests.
Hotel Website, Facebook, Instagram
Classification:
Full‑Time
Shift:
Various – must be available to weekdays, weekends, and holidays.
Pay Rate:
$26.50 per hour, based on applicable and specialized experience and location.
What will I be doing? As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.
Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Handle phone calls, e‑mails and greet clients for Catering and Events in a professional, courteous manner.
Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits.
Create and communicate documents including BEOs, group resumes, post‑event reports, menus, diagrams/floor plans.
Work with affiliate groups.
Assist clients and deliver on the client’s expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution for the client.
Ensure high‑quality service by communicating and assisting others to understand the guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Maintain regular attendance.
What are we looking for? Minimum Years of Experience: one (1) year guest contact or customer experience.
Knowledge of the hotel property management systems (Delphi.fdc).
Our Core Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: access to a wide variety of educational credentials through our partnership with Guild Education
401K plan and company match to help save for your retirement
Hilton Shares: Employee Stock Purchase Program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment.
Work Locations Waldorf Astoria Monarch Beach Resort & Club
Schedule Full‑time
Brand Waldorf Astoria Hotels & Resorts
Job Catering and Event Services
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Hospitality
Referrals increase your chances of interviewing at Waldorf Astoria Monarch Beach Resort & Club by 2x
#J-18808-Ljbffr