Chetola Resort & Conference Center
Director of Housekeeping
Chetola Resort & Conference Center, Blowing Rock, North Carolina, United States, 28605
2 days ago Be among the first 25 applicants.
About Chetola Resort For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation.
Under New Ownership Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock is home to some of the most luxurious residences in the Carolinas, welcoming an affluent, discerning, year‑round clientele.
The Role Chetola Resort is seeking a hands‑on, results‑driven
Director of Housekeeping
to lead our Housekeeping and Laundry teams with a relentless focus on Forbes‑level cleanliness, service excellence, and consistency. This leadership role is responsible for ensuring that all guest rooms, public spaces, and back‑of‑house areas meet or exceed luxury hospitality standards every day.
The Director of Housekeeping is both a strategic leader and operational presence, setting expectations, training teams, inspecting spaces, and modeling the service behaviors that define a world‑class guest experience.
What You’ll Do Leadership, Training & Team Development
Lead, inspire, and develop housekeeping supervisors, room attendants, and laundry staff
Build and maintain a structured training program aligned with Forbes Travel Guide service, cleanliness, and presentation standards
Conduct onboarding, refresher training, and ongoing skills coaching to ensure consistency across all shifts
Set clear performance expectations and conduct regular coaching, feedback, and evaluations
Foster a positive, accountable, and service‑oriented team culture
Operational Excellence & Forbes Standards
Oversee daily housekeeping operations across the Lodge, short‑term rental condominiums, and resort public spaces
Ensure all guest rooms and public areas meet Forbes‑level cleanliness, condition, and sensory standards
Establish inspection routines, quality audits, and corrective action plans
Ensure proper handling of guest belongings, lost and found, and in‑room presentation
Maintain safety, sanitation, and security protocols
Scheduling, Inventory & Cost Control
Create daily staffing plans based on occupancy, arrivals, departures, and special events
Manage linen, amenity, and supply inventories with a focus on quality, sustainability, and cost control
Monitor labor efficiency while protecting service standards
Partner with leadership on budgeting, forecasting, and continuous improvement
Technology & Systems Utilization
Leverage property management systems (PMS), housekeeping management tools, and mobile applications to manage room status, inspections, and task assignments
Ensure accurate and timely updates of room readiness, out‑of‑order rooms, and special requests within system workflows
Use scheduling, timekeeping, and HR systems to manage attendance, labor reporting, and compliance
Analyze operational data and reports (e.g., productivity, inspection results, guest feedback, turnaround times) to identify trends and improvement opportunities
Partner with Operations and IT to support system enhancements, process automation, and adoption of new tools that improve efficiency and guest experience
Collaboration & Communication
Work closely with Front Desk, Engineering, and Operations to ensure seamless room readiness
Serve as the escalation point for housekeeping‑related guest concerns, resolving issues with professionalism and care
Maintain accurate digital records related to inspections, room status, attendance, and compliance
Partner with People & Culture on hiring, onboarding, training, and policy compliance
Requirements Attention to Detail
Excellence at Chetola lives in the details. The Director of Housekeeping must demonstrate an exceptional eye for detail and an uncompromising commitment to precision.
Ensuring guest rooms, bathrooms, linens, and public areas meet luxury cleanliness and presentation standards without exception
Identifying minor issues before they become guest‑visible concerns (e.g., lighting, scent, alignment, wear, restocking, presentation)
Holding teams accountable for consistency across buildings, room types and shifts
Personally inspecting spaces and coaching in real time to reinforce expectations
Understanding that what guests notice—and what inspectors measure—often comes down to the smallest details, as outlined in Forbes Travel Guide standards
About You
Passionate about luxury hospitality, cleanliness, and guest experience
Proven leader who sets high standards and holds teams accountable
Exceptionally detail‑oriented with strong inspection and coaching skills
Organized, proactive, and solutions‑focused
Calm under pressure in a dynamic resort environment
Requirements
Prior housekeeping leadership experience within a resort or hotel environment is required
Experience managing teams, schedules, inventory, and departmental budgets
Strong computer and technology proficiency, including the ability to confidently use property management systems (PMS), housekeeping or inspection tools, scheduling and time‑keeping systems, and standard business software (email, spreadsheets, reporting dashboards)
Comfort working in technology‑enabled operating environments, with the ability to learn new systems, follow digital workflows, and ensure accurate data entry and reporting
Ability to interpret operational reports and use data to support staffing decisions, quality improvements, and performance management
Strong communication skills and commitment to guest satisfaction
Ability to work weekends, holidays, and variable schedules based on resort occupancy
Ability to stand for extended periods and lift up to 50 lbs
Why Chetola
One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
Join a dedicated and growing team shaping the next era of a beloved mountain resort
Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
Competitive salary based on experience
Comprehensive benefits offered to full‑time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on‑property perks
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
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About Chetola Resort For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation.
Under New Ownership Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock is home to some of the most luxurious residences in the Carolinas, welcoming an affluent, discerning, year‑round clientele.
The Role Chetola Resort is seeking a hands‑on, results‑driven
Director of Housekeeping
to lead our Housekeeping and Laundry teams with a relentless focus on Forbes‑level cleanliness, service excellence, and consistency. This leadership role is responsible for ensuring that all guest rooms, public spaces, and back‑of‑house areas meet or exceed luxury hospitality standards every day.
The Director of Housekeeping is both a strategic leader and operational presence, setting expectations, training teams, inspecting spaces, and modeling the service behaviors that define a world‑class guest experience.
What You’ll Do Leadership, Training & Team Development
Lead, inspire, and develop housekeeping supervisors, room attendants, and laundry staff
Build and maintain a structured training program aligned with Forbes Travel Guide service, cleanliness, and presentation standards
Conduct onboarding, refresher training, and ongoing skills coaching to ensure consistency across all shifts
Set clear performance expectations and conduct regular coaching, feedback, and evaluations
Foster a positive, accountable, and service‑oriented team culture
Operational Excellence & Forbes Standards
Oversee daily housekeeping operations across the Lodge, short‑term rental condominiums, and resort public spaces
Ensure all guest rooms and public areas meet Forbes‑level cleanliness, condition, and sensory standards
Establish inspection routines, quality audits, and corrective action plans
Ensure proper handling of guest belongings, lost and found, and in‑room presentation
Maintain safety, sanitation, and security protocols
Scheduling, Inventory & Cost Control
Create daily staffing plans based on occupancy, arrivals, departures, and special events
Manage linen, amenity, and supply inventories with a focus on quality, sustainability, and cost control
Monitor labor efficiency while protecting service standards
Partner with leadership on budgeting, forecasting, and continuous improvement
Technology & Systems Utilization
Leverage property management systems (PMS), housekeeping management tools, and mobile applications to manage room status, inspections, and task assignments
Ensure accurate and timely updates of room readiness, out‑of‑order rooms, and special requests within system workflows
Use scheduling, timekeeping, and HR systems to manage attendance, labor reporting, and compliance
Analyze operational data and reports (e.g., productivity, inspection results, guest feedback, turnaround times) to identify trends and improvement opportunities
Partner with Operations and IT to support system enhancements, process automation, and adoption of new tools that improve efficiency and guest experience
Collaboration & Communication
Work closely with Front Desk, Engineering, and Operations to ensure seamless room readiness
Serve as the escalation point for housekeeping‑related guest concerns, resolving issues with professionalism and care
Maintain accurate digital records related to inspections, room status, attendance, and compliance
Partner with People & Culture on hiring, onboarding, training, and policy compliance
Requirements Attention to Detail
Excellence at Chetola lives in the details. The Director of Housekeeping must demonstrate an exceptional eye for detail and an uncompromising commitment to precision.
Ensuring guest rooms, bathrooms, linens, and public areas meet luxury cleanliness and presentation standards without exception
Identifying minor issues before they become guest‑visible concerns (e.g., lighting, scent, alignment, wear, restocking, presentation)
Holding teams accountable for consistency across buildings, room types and shifts
Personally inspecting spaces and coaching in real time to reinforce expectations
Understanding that what guests notice—and what inspectors measure—often comes down to the smallest details, as outlined in Forbes Travel Guide standards
About You
Passionate about luxury hospitality, cleanliness, and guest experience
Proven leader who sets high standards and holds teams accountable
Exceptionally detail‑oriented with strong inspection and coaching skills
Organized, proactive, and solutions‑focused
Calm under pressure in a dynamic resort environment
Requirements
Prior housekeeping leadership experience within a resort or hotel environment is required
Experience managing teams, schedules, inventory, and departmental budgets
Strong computer and technology proficiency, including the ability to confidently use property management systems (PMS), housekeeping or inspection tools, scheduling and time‑keeping systems, and standard business software (email, spreadsheets, reporting dashboards)
Comfort working in technology‑enabled operating environments, with the ability to learn new systems, follow digital workflows, and ensure accurate data entry and reporting
Ability to interpret operational reports and use data to support staffing decisions, quality improvements, and performance management
Strong communication skills and commitment to guest satisfaction
Ability to work weekends, holidays, and variable schedules based on resort occupancy
Ability to stand for extended periods and lift up to 50 lbs
Why Chetola
One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
Join a dedicated and growing team shaping the next era of a beloved mountain resort
Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
Competitive salary based on experience
Comprehensive benefits offered to full‑time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on‑property perks
Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr