RELATED
Maintenance Service Manager (Luxury Lease Up)
RELATED, Santa Monica, California, United States, 90403
Responsibilities
Lead the Team That Keeps It All Running
We’re seeking an experienced, hands‑on
Service Maintenance Manager
to oversee daily operations at a 283-unit luxury residential property in Santa Monica, CA. You’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day-to-day experience, we want to hear from you.
What You’ll Do: Team Leadership & Training
Hire, train, coach, and supervise the maintenance and janitorial team
Lead daily huddles, safety meetings, and performance reviews
Build a team culture based on accountability, service, and professionalism
Mentor team members in both technical skills and resident service delivery
Building Operations & Maintenance
Oversee all maintenance, repairs, and apartment turnovers
Manage preventive maintenance programs and janitorial schedules
Conduct regular walkthroughs to ensure compliance and cleanliness
Track KPIs, forecast inventory needs, and uphold asset and brand standards
Emergency & On-Call Management
Coordinate 24/7 coverage for urgent issues and emergencies
Lead vendor communications during after‑hours situations
Remain calm and solution‑focused when responding to floods, outages, and escalated service needs
Resident Experience & Service Follow‑Up
Resolve escalated service requests with empathy and follow‑through
Oversee move‑in orientations and follow‑up satisfaction surveys
Support the concierge and leasing teams in delivering a polished resident experience
Vendor & Budget Oversight
Manage site budgets, approve emergency purchases, and monitor ongoing costs.
Review vendor contracts, track performance, and recommend upgrades
Ensure all work meets safety, code, and quality expectations
Site Administration & Documentation
Maintain payroll, scheduling, attendance, and training records
Ensure contractor compliance with building policies and standards
Develop systems to support onboarding, SOPs, and knowledge sharing
Cross‑Team Collaboration
Work closely with leasing, concierge, and lifestyle teams
Align on unit readiness, amenity cleanliness, and VIP service coordination
Represent the site during capital planning, project walkthroughs, and ownership meetings
Special Projects & Strategic Support
Lead projects that improve building systems, service quality, or team operations
Act as the on‑site leader in the absence of the General Manager
COMPENSATION
$85,000 - $110,000 / annually
With an annual bonus that is tied to performance
Qualifications What You Bring:
5+ years of leadership experience
in residential property maintenance, with a strong record of managing teams effectively
Experience in Class A luxury communities
with 250+ units required
Proven success in
lease‑up and new development environments , including unit acceptance and turnover coordination
Deep understanding of
new construction systems
and the unique maintenance needs of high‑end properties
Proficient in using
Building Management System (BMS)
software for monitoring building operations and improving energy performance
Exceptionally
organized , with the ability to maintain detailed notes and task tracking across multiple platforms
Skilled in
staff scheduling and shift management
to ensure optimal coverage and service delivery
EPA or HVAC certification required
Expert knowledge of
HVAC, plumbing, electrical, appliances, carpentry, emergency systems, hardware, fitness equipment, and waste systems
Committed to
delivering five‑star resident service , with a solution‑first attitude
Calm, composed, and dependable in
fast‑paced or emergencies
A team player who values
collaboration, trust, and shared success
Dedicated to doing the
right thing—always
Passionate about fostering an inclusive, respectful, and
welcoming community
Able to lift to 50 lbs, and stand for extended periods
WHY YOU’LL LOVE IT HERE
Lots of paid time off (19+ days!) – we value your life outside of work.
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs.
Mental health resources – such as counseling are available to our team members.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
Overview A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
Explore careers at www.Related.com
For details on our hiring policies and privacy practices, visit the Privacy Policy.
#J-18808-Ljbffr
Service Maintenance Manager
to oversee daily operations at a 283-unit luxury residential property in Santa Monica, CA. You’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day-to-day experience, we want to hear from you.
What You’ll Do: Team Leadership & Training
Hire, train, coach, and supervise the maintenance and janitorial team
Lead daily huddles, safety meetings, and performance reviews
Build a team culture based on accountability, service, and professionalism
Mentor team members in both technical skills and resident service delivery
Building Operations & Maintenance
Oversee all maintenance, repairs, and apartment turnovers
Manage preventive maintenance programs and janitorial schedules
Conduct regular walkthroughs to ensure compliance and cleanliness
Track KPIs, forecast inventory needs, and uphold asset and brand standards
Emergency & On-Call Management
Coordinate 24/7 coverage for urgent issues and emergencies
Lead vendor communications during after‑hours situations
Remain calm and solution‑focused when responding to floods, outages, and escalated service needs
Resident Experience & Service Follow‑Up
Resolve escalated service requests with empathy and follow‑through
Oversee move‑in orientations and follow‑up satisfaction surveys
Support the concierge and leasing teams in delivering a polished resident experience
Vendor & Budget Oversight
Manage site budgets, approve emergency purchases, and monitor ongoing costs.
Review vendor contracts, track performance, and recommend upgrades
Ensure all work meets safety, code, and quality expectations
Site Administration & Documentation
Maintain payroll, scheduling, attendance, and training records
Ensure contractor compliance with building policies and standards
Develop systems to support onboarding, SOPs, and knowledge sharing
Cross‑Team Collaboration
Work closely with leasing, concierge, and lifestyle teams
Align on unit readiness, amenity cleanliness, and VIP service coordination
Represent the site during capital planning, project walkthroughs, and ownership meetings
Special Projects & Strategic Support
Lead projects that improve building systems, service quality, or team operations
Act as the on‑site leader in the absence of the General Manager
COMPENSATION
$85,000 - $110,000 / annually
With an annual bonus that is tied to performance
Qualifications What You Bring:
5+ years of leadership experience
in residential property maintenance, with a strong record of managing teams effectively
Experience in Class A luxury communities
with 250+ units required
Proven success in
lease‑up and new development environments , including unit acceptance and turnover coordination
Deep understanding of
new construction systems
and the unique maintenance needs of high‑end properties
Proficient in using
Building Management System (BMS)
software for monitoring building operations and improving energy performance
Exceptionally
organized , with the ability to maintain detailed notes and task tracking across multiple platforms
Skilled in
staff scheduling and shift management
to ensure optimal coverage and service delivery
EPA or HVAC certification required
Expert knowledge of
HVAC, plumbing, electrical, appliances, carpentry, emergency systems, hardware, fitness equipment, and waste systems
Committed to
delivering five‑star resident service , with a solution‑first attitude
Calm, composed, and dependable in
fast‑paced or emergencies
A team player who values
collaboration, trust, and shared success
Dedicated to doing the
right thing—always
Passionate about fostering an inclusive, respectful, and
welcoming community
Able to lift to 50 lbs, and stand for extended periods
WHY YOU’LL LOVE IT HERE
Lots of paid time off (19+ days!) – we value your life outside of work.
Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs.
Mental health resources – such as counseling are available to our team members.
Fertility benefits – such as surrogacy, adoption assistance and more!
Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
Overview A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
Explore careers at www.Related.com
For details on our hiring policies and privacy practices, visit the Privacy Policy.
#J-18808-Ljbffr