Floor & Decor
PRO Services Specialist
Base Pay
This role has a minimum base pay of $15.00 per hour, with higher starting pay available based on experience.
Purpose
Floor & Decor strives to be the one‑stop destination for our professional customers (PRO) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers, earning their trust, and helping grow their business. The role reports to the PRO Services Manager and supports the execution of Floor & Decor’s PRO priorities.
Minimum Eligibility Requirements
High School diploma or equivalent; Associate Degree or higher is a plus.
1 year of experience in retail or wholesale contractor sales, services, supply, and/or professional installation.
Strong written and verbal communication skills.
Experience with Salesforce or CRM software is a plus.
Bilingual in Spanish or the dominant language in the local trade area is a plus.
Essential Job Functions
Execute the PRO Services Blueprint to create a world‑class experience for PRO customers.
Support the PRO desk in‑store: phone calls, order management, follow‑up, customer support, and escalations.
Collaborate with the Store Team to identify PROs in the store.
Maintain extensive knowledge of Floor & Decor products.
Train and support the Store Team on our selling process.
Educate PRO customers on the business and expand participation.
Assist PROs in signing up for the PRO Premier Rewards Program and demonstrate the benefits of the PRO App.
Promote PRO credit solutions such as the Commercial Business Account or PRO Premier Credit Card.
Coordinate in‑store activities with PRO customers.
Collaborate on all store initiatives.
Deliver effective presentations of programs and benefits.
Provide excellent customer service and drive results.
Interact effectively at all levels and across diverse cultures.
Multi‑task, meet deadlines, and work in a fast‑paced environment.
Occasionally travel to customer and PRO job sites with the Pro Services Manager.
Perform additional functions and duties as needed to achieve objectives.
Working Conditions (Travel & Environment)
May require travel up to 20%.
Exposure to a warehouse environment and moving vehicles; moderate to noisy noise level.
Ability to exert 20‑50 pounds of force occasionally or 10‑25 pounds frequently.
Handling and using hands/fingers; occasional standing, walking, reaching, climbing or balancing.
Store Hours
Monday‑Friday 7:00 AM – 8:00 PM; Saturday 8:00 AM – 7:00 PM; Sunday 10:00 AM – 6:00 PM
Pickup Hours
Monday‑Friday 7:00 AM – 7:00 PM; Saturday 8:00 AM – 7:00 PM; Sunday 10:00 AM – 6:00 PM
Benefits & Rewards
Bonus opportunities and career advancement at all levels.
Company‑matched 401(k), Employee Stock Purchase Plan, and Referral Bonus Program.
Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).
Work‑Life Balance
Paid vacation and sick time for eligible associates.
Paid holidays plus a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, test, screening, hiring, training, promotion, transfer, demotion, layoff, discipline, termination, compensation, benefits, and other privileges, terms and conditions of employment. The policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
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This role has a minimum base pay of $15.00 per hour, with higher starting pay available based on experience.
Purpose
Floor & Decor strives to be the one‑stop destination for our professional customers (PRO) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers, earning their trust, and helping grow their business. The role reports to the PRO Services Manager and supports the execution of Floor & Decor’s PRO priorities.
Minimum Eligibility Requirements
High School diploma or equivalent; Associate Degree or higher is a plus.
1 year of experience in retail or wholesale contractor sales, services, supply, and/or professional installation.
Strong written and verbal communication skills.
Experience with Salesforce or CRM software is a plus.
Bilingual in Spanish or the dominant language in the local trade area is a plus.
Essential Job Functions
Execute the PRO Services Blueprint to create a world‑class experience for PRO customers.
Support the PRO desk in‑store: phone calls, order management, follow‑up, customer support, and escalations.
Collaborate with the Store Team to identify PROs in the store.
Maintain extensive knowledge of Floor & Decor products.
Train and support the Store Team on our selling process.
Educate PRO customers on the business and expand participation.
Assist PROs in signing up for the PRO Premier Rewards Program and demonstrate the benefits of the PRO App.
Promote PRO credit solutions such as the Commercial Business Account or PRO Premier Credit Card.
Coordinate in‑store activities with PRO customers.
Collaborate on all store initiatives.
Deliver effective presentations of programs and benefits.
Provide excellent customer service and drive results.
Interact effectively at all levels and across diverse cultures.
Multi‑task, meet deadlines, and work in a fast‑paced environment.
Occasionally travel to customer and PRO job sites with the Pro Services Manager.
Perform additional functions and duties as needed to achieve objectives.
Working Conditions (Travel & Environment)
May require travel up to 20%.
Exposure to a warehouse environment and moving vehicles; moderate to noisy noise level.
Ability to exert 20‑50 pounds of force occasionally or 10‑25 pounds frequently.
Handling and using hands/fingers; occasional standing, walking, reaching, climbing or balancing.
Store Hours
Monday‑Friday 7:00 AM – 8:00 PM; Saturday 8:00 AM – 7:00 PM; Sunday 10:00 AM – 6:00 PM
Pickup Hours
Monday‑Friday 7:00 AM – 7:00 PM; Saturday 8:00 AM – 7:00 PM; Sunday 10:00 AM – 6:00 PM
Benefits & Rewards
Bonus opportunities and career advancement at all levels.
Company‑matched 401(k), Employee Stock Purchase Plan, and Referral Bonus Program.
Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).
Work‑Life Balance
Paid vacation and sick time for eligible associates.
Paid holidays plus a personal holiday.
Paid Volunteer Time Off starting on Day 1.
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, test, screening, hiring, training, promotion, transfer, demotion, layoff, discipline, termination, compensation, benefits, and other privileges, terms and conditions of employment. The policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
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