Director of Operations (RN or PT)

JOB SUMMARYThe Director of Operations works under the supervision of the Senior Director of

Operations and has responsibility for:

• Driving Well Care’s culture, mission, vision, and values throughout the assigned

Market

• Providing effective and strong leadership to all Market teams

• Promoting a positive working environment and culture that engages and fulfills

all teams and minimizes regrettable turnover

• Managing and overseeing all operations to ensure the consistent delivery of high

quality and profitable home health services, as well as results for operational and

financial key metrics.

• Assuring Market’s compliance with all applicable rules, regulations and

standards.

• Overseeing and driving experience excellence for patients, families, referrals

sources, and vendor partners

• Planning, developing, implementing and evaluating home health services,

programs and activities.

• Performing other appropriate duties as assigned.PRIMARY JOB DUTIES

1. Collaborates with clinical, administrative and support staff to assess, plan,

implement and evaluate home health services which meet the needs and

expectations of the community, patients, staff and other internal/external customers.2. Ensures agency compliance with applicable laws, regulations and accreditation

standards.3. Direct community outreach efforts to build and maintain a high level of community

involvement and visibility4. Collaborates with clinical, administrative and support staff to develop, implement

and monitor the annual operating budget.5. Contributes to program effectiveness.6. Organizes and performs work effectively and efficiently.7. Maintains and adjusts schedule to enhance the Market’s performance.8. Demonstrates a daily commitment to the values and culture of Well Care.9. Demonstrates positive interpersonal relations in dealing with all members of the

organization.10. Effectively demonstrates the mission, vision and values of Well Care on a daily

basis.11. Maintains confidentiality. JOB SPECIFICATIONS

1. Education: RN or PT from an accredited school with minimum of a Bachelors

Degree preferred.

Master’s Degree in nursing or health related field preferred.2. Licensure / Certification: Must possess a current valid RN or PT license in the

State in which providing leadership (NC/SC).

Must have 3+ years experience in

Operations Management in a healthcare setting.3. Experience: 3-5 years home health experience. Minimum of 3-5 years

progressively responsible management experience in a healthcare or related field.4. Essential Technical/Motor Skills: Extensive knowledge of home care principles

and practice.

Extensive knowledge of state and federal regulations and

accreditation standards which impact home health operations.

Extensive

knowledge of principles and practice of personnel management and conflict

resolution.

Demonstrated ability to speak clearly, to answer the telephone and be

computer literate.5. Interpersonal Skills: Excellent interpersonal skills including ability to interact and

communicate in a tactful, professional manner with staff, physicians, management

team, etc.6. Essential Physical Requirements: Demonstrated ability to speak clearly and

effectively before small and large groups.

Ability to communicate orally and in

writing and be literate in the English language.

Demonstrated ability to sit for

extended periods of time.

Demonstrated ability to communicate orally and in

writing.

Must be able to get from home health office to patient homes and/or

referral sources such as the hospital or doctor’s offices.7. Essential Mental Requirements: Demonstrated ability to perform basic statistical

calculations.

Ability to interpret and analyze statistical data.

Ability to forecast

staffing and service development needs based on statistical data.

Ability to

analyze regulations/standards and to operationalize them appropriately.

Ability to

assess and evaluate staff and agency performance.

Ability to explain/teach staff

from a variety of educational backgrounds.

Must possess long and short-term

memory and high-level reasoning and problem solving skills.8. Essential sensory requirements: Ability to see, hear and communicate verbally.9. Exposure to Hazards: Works essentially inside an office environment. May be

exposed to hazards when making joint home visits, including but no limited to

dangerous animals, traffic hazards, threatening patient encounters.10. Hours of Work: Hours are flexible to meet the needs of the agency.11. Must have valid North Carolina driver’s license and an operational vehicle.For over 38 years, our unwavering commitment to our patients and employees has driven our success, and we take pride in the legacy we’ve built together. As a family-owned and operated organization, we have brought together over 650 skilled and compassionate professionals dedicated to providing exceptional home health and hospice care to patients and families across the Carolinas. Our mission is straightforward and inspiring: Keeping our Communities Healthy, Happy, and at Home! In response to the growing healthcare needs in our region, we are looking for experienced healthcare professionals to join our expanding team. This is a unique and exciting career opportunity - the chance to make a significant impact. We’re honored to be recognized as one of the nation’s top home health providers, proudly achieving 5-star patient care ratings in nearly every area we serve—putting us in the top 5% of agencies nationwide. We invite you to explore our current job openings and find roles that resonate with your passions, skills, and goals. Our user-friendly website makes it easy to track your application progress and discover new job postings that could be a great fit. Thank you for considering joining the Well Care Health family—we can’t wait to welcome you aboard! #J-18808-Ljbffr