Hilton Grand Vacations
Guest Reception Representative
Hilton Grand Vacations, Gordonsville, Virginia, United States, 22942
Location: Gordonsville, VA
Responsibilities
Greet guests warmly and professionally, whether in person or over the phone.
Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
Follow processes outlined in the Guest Reception Training Manual SOP.
Maintain positive working relationships with Sales, Marketing, and Administrative teams.
Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
Accurately assign guests to Sales Representatives in the order of their arrival.
Ensure timely updates of guest information in Concierge.
Answer all incoming calls, conduct research on customer issues, and, when necessary, escalates to a manager or supervisor.
Qualifications
Excellent customer service skills.
Enjoy face‑to‑face and phone interactions with customers and associates.
Quickly learn computer systems.
Benefits
401(k) plan
Dental insurance
Vision insurance
Health insurance
Paid time off
Employee discounts, and more!
Compensation $16 per hour
Why Us Company growth: Experience being part of our expanding success.
Customer satisfaction: Contribute to the satisfaction of our valued customers.
Passionate team: Join a team that values customer obsession.
Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.
If you’re passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!
Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Position Details Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Administrative
Industries: Hospitality
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Responsibilities
Greet guests warmly and professionally, whether in person or over the phone.
Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
Follow processes outlined in the Guest Reception Training Manual SOP.
Maintain positive working relationships with Sales, Marketing, and Administrative teams.
Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
Accurately assign guests to Sales Representatives in the order of their arrival.
Ensure timely updates of guest information in Concierge.
Answer all incoming calls, conduct research on customer issues, and, when necessary, escalates to a manager or supervisor.
Qualifications
Excellent customer service skills.
Enjoy face‑to‑face and phone interactions with customers and associates.
Quickly learn computer systems.
Benefits
401(k) plan
Dental insurance
Vision insurance
Health insurance
Paid time off
Employee discounts, and more!
Compensation $16 per hour
Why Us Company growth: Experience being part of our expanding success.
Customer satisfaction: Contribute to the satisfaction of our valued customers.
Passionate team: Join a team that values customer obsession.
Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.
If you’re passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!
Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Position Details Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Administrative
Industries: Hospitality
#J-18808-Ljbffr