Remote Jobs
Customer Onboarding Specialist, Enterprise | Midwest
Remote Jobs, Nashville, Illinois, United States, 62263
Employer Industry: Legal Technology (SaaS)
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible paid time off and sick leave, promoting work-life balance
Comprehensive medical, dental, and vision insurance plans for you and your family
401(k) for US‑based employees and RRSP for Canada‑based employees
Paid parental leave and additional insurance coverage options
Dynamic work environment with a focus on collaboration and innovation
What to Expect (Job Responsibilities):
Lead comprehensive onboarding sessions for new customers, including trial kickoff calls and tailored training sessions
Facilitate the handoff from Sales to Customer Success, ensuring all critical customer information is accurately documented
Develop and deliver high‑impact onboarding and training sessions to equip customers with necessary skills
Collaborate with cross‑functional teams to address customer requirements and feedback promptly
Engage with key decision‑makers to establish success metrics and advocate for customer improvement
What is Required (Qualifications):
5+ years of experience in customer onboarding, implementation, or success roles, preferably within the SaaS or legaltech industries
Proven ability to manage end‑to‑end onboarding processes for enterprise clients and high‑value accounts
Excellent verbal and written communication skills for presenting technical solutions to non‑technical stakeholders
Strong project management, organizational, and problem‑solving abilities
Willingness to travel up to 50% for onsite customer engagements and training sessions
How to Stand Out (Preferred Qualifications):
High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications
Proven track record of driving customer adoption and achieving high trial‑to‑subscription conversion
Ability to work collaboratively in a fast‑paced, cross‑functional environment with a customer‑first mindset
#LegalTech #SaaS #CustomerSuccess #CareerOpportunity #OnboardingSpecialist
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
#J-18808-Ljbffr
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible paid time off and sick leave, promoting work-life balance
Comprehensive medical, dental, and vision insurance plans for you and your family
401(k) for US‑based employees and RRSP for Canada‑based employees
Paid parental leave and additional insurance coverage options
Dynamic work environment with a focus on collaboration and innovation
What to Expect (Job Responsibilities):
Lead comprehensive onboarding sessions for new customers, including trial kickoff calls and tailored training sessions
Facilitate the handoff from Sales to Customer Success, ensuring all critical customer information is accurately documented
Develop and deliver high‑impact onboarding and training sessions to equip customers with necessary skills
Collaborate with cross‑functional teams to address customer requirements and feedback promptly
Engage with key decision‑makers to establish success metrics and advocate for customer improvement
What is Required (Qualifications):
5+ years of experience in customer onboarding, implementation, or success roles, preferably within the SaaS or legaltech industries
Proven ability to manage end‑to‑end onboarding processes for enterprise clients and high‑value accounts
Excellent verbal and written communication skills for presenting technical solutions to non‑technical stakeholders
Strong project management, organizational, and problem‑solving abilities
Willingness to travel up to 50% for onsite customer engagements and training sessions
How to Stand Out (Preferred Qualifications):
High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications
Proven track record of driving customer adoption and achieving high trial‑to‑subscription conversion
Ability to work collaboratively in a fast‑paced, cross‑functional environment with a customer‑first mindset
#LegalTech #SaaS #CustomerSuccess #CareerOpportunity #OnboardingSpecialist
"We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer."
#J-18808-Ljbffr