Glass America
Customer Service Rep
Company:
Glass America
Location:
Syracuse, UT
Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you will be a key member of our shop operations team and instrumental in our overall success. Your direct impact will be felt day in and day out.
What Glass America Offers You
80 hours of paid time off annually
80 hours of paid parental leave annually
6 paid holidays annually
Medical, prescription drug, dental and vision insurance
401(k) retirement plan with company match
Employer paid short-term disability and life insurance
Additional voluntary life insurance
Free prescription or non-prescription safety glasses each year
Career development and progression opportunities
Part of a company that does business in 38 states and continues to grow
Responsibilities
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Maintain a sense of urgency when scheduling customer appointments.
Maintain regular communication with Auto Glass Technicians in the field.
Utilize our software to record all conversations, enter sales information and update customer records as needed.
Follow our step‑by‑step process to provide quotes on competitively priced installation and repair services.
Take proactive actions to help the team meet shop production goals and budgetary objectives.
When needed, pivot to provide additional assistance to the dispatch/parts team.
Qualifications
Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
Comfortable in a customer‑facing, front‑line role.
Reliable and dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process‑driven with an understanding of inventory level management.
Ability to work some Saturdays and overtime as necessary.
General knowledge of automobile functions and systems.
Auto parts and/or dispatcher experience is highly desirable.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
#J-18808-Ljbffr
Glass America
Location:
Syracuse, UT
Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you will be a key member of our shop operations team and instrumental in our overall success. Your direct impact will be felt day in and day out.
What Glass America Offers You
80 hours of paid time off annually
80 hours of paid parental leave annually
6 paid holidays annually
Medical, prescription drug, dental and vision insurance
401(k) retirement plan with company match
Employer paid short-term disability and life insurance
Additional voluntary life insurance
Free prescription or non-prescription safety glasses each year
Career development and progression opportunities
Part of a company that does business in 38 states and continues to grow
Responsibilities
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Maintain a sense of urgency when scheduling customer appointments.
Maintain regular communication with Auto Glass Technicians in the field.
Utilize our software to record all conversations, enter sales information and update customer records as needed.
Follow our step‑by‑step process to provide quotes on competitively priced installation and repair services.
Take proactive actions to help the team meet shop production goals and budgetary objectives.
When needed, pivot to provide additional assistance to the dispatch/parts team.
Qualifications
Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
Comfortable in a customer‑facing, front‑line role.
Reliable and dependable hard worker with a positive demeanor.
High aptitude for technology with strong typing and data entry skills.
Process‑driven with an understanding of inventory level management.
Ability to work some Saturdays and overtime as necessary.
General knowledge of automobile functions and systems.
Auto parts and/or dispatcher experience is highly desirable.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
#J-18808-Ljbffr