The People Concern
Clinical Program Manager, C3
The People Concern, Los Angeles, California, United States, 90079
Clinical Program Manager, C3
Reports to:
Director, C3
Program:
1502- Downtown C3
Department:
Outreach
Location:
Molly Lowrey and Frank Rice Center - 627 S. San Julian Street, Los Angeles, CA 90014
Setting:
100% Onsite
Schedule:
Monday - Friday, 7:30am - 4pm
Status:
Full-time/Exempt/Management
Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings:
1
Summary The C3 Program Manager will provide leadership and oversight to the multidisciplinary C3 Street Outreach team of direct service staff, ensuring high‑quality, integrated care and services are provided to high‑acuity unsheltered clients living in Skid Row. The C3 outreach program is part of a large‑scale street‑based engagement effort in the Metro Los Angeles Area, creating a countywide network of multidisciplinary, integrated street‑based teams to identify, engage, and connect or re‑connect homeless individuals to interim and/or permanent housing, supportive services, and life‑saving care. The Program Manager leads these teams, coordinates services with partner agencies, provides staff training and clinical support, and fosters collaboration within the team across other departments and programs. Administrative responsibilities include data oversight, training, and supervision of case managers and clinicians.
Essential Duties and Responsibilities
Provide leadership to multidisciplinary teams, ensuring continuity of care and services between agency resources and partnering agencies.
Provide individual and team supervision (clinical and administrative) through weekly structured supervisions and ongoing support.
Be available to respond to medical and psychiatric emergencies directly in the field and provide clinical guidance to staff.
Ensure client services emphasize the highest standards of trauma‑informed care, client safety, and harm reduction interventions.
Assist in screening, assessment, and care coordination of clients for medical, psychiatric, and other services.
Ensure all paperwork and data collection are complete, timely, accurate, and current in agency records and electronic databases through ongoing audits and chart reviews.
Ensure adherence to funding source contracts and performance standards.
Provide field‑based training to staff on policies, procedures, clinical, and administrative topics to deliver high‑standard clinical care to individuals living with severe mental illness, severe medical disorders, and high‑risk substance use disorders.
Qualifications
Master’s degree in mental health field (Social Work, MFT, or Psychology) and one year clinical experience with individuals with severe mental illness/co‑occurring disorders, *or* four years of experience in a clinical setting with such individuals and one year supervisory experience.
Experience working with highly vulnerable individuals experiencing homelessness, severe mental illness, substance addiction, and medical barriers.
Detail‑oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
Passion for working in a high‑tolerance harm‑reduction model with individuals who have multiple barriers.
Able to learn quickly and work effectively with a wide range of constituencies.
Strong interpersonal and team‑building skills.
Self‑starter with the ability to stay ahead of the curve and thrive in a fast‑paced work environment.
Current, valid Driver’s License with an acceptable driving record.
Able to obtain and maintain CPR/First Aid certification.
Preferred Qualifications
Clinical Master’s degree with BBS registration strongly preferred.
Experience providing direct supervision and management of staff preferred.
Work Environment
Skid Row street‑based program; daily walking independently throughout Skid Row community.
Combination of field (street‑based) and office environment.
Regularly required to sit, stand, bend, stoop, twist; occasionally lift or carry up to 35 lbs.
Walk and drive to different local sites with or without clients (ex: hospitals, shelters, clinics, housing).
Regularly walking distances over uneven surfaces and in encampment areas.
Will necessitate working in busy, loud, and chaotic environments.
Will be exposed to elements like cold, heat, rain, dust, noise, and odor, as well as clients with severe medical and hygiene needs.
Expected Behaviors of All Staff
Act as a role model.
Demonstrate a sense of responsibility.
Continuously learn and improve.
Acknowledge your own areas of improvement.
Hear and provide honest, specific and direct feedback.
Create an environment where everyone is welcomed, valued and respected.
Collaborate.
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About The People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 from a merger of two trusted organizations based in Los Angeles County, OPCC and Lamp Community. With more than fifty‑eight years of community work, The People Concern is a leading provider and advocate for evidence‑based solutions to the multi‑faced challenges of homelessness and domestic violence.
We provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. Our integrated and comprehensive care model helps participants navigate obstacles, become their best selves, and ultimately connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Seniority Level Mid‑Senior level
Employment type Full‑time
Job Function Project Management and Information Technology
Industries Civic and Social Organizations
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Director, C3
Program:
1502- Downtown C3
Department:
Outreach
Location:
Molly Lowrey and Frank Rice Center - 627 S. San Julian Street, Los Angeles, CA 90014
Setting:
100% Onsite
Schedule:
Monday - Friday, 7:30am - 4pm
Status:
Full-time/Exempt/Management
Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings:
1
Summary The C3 Program Manager will provide leadership and oversight to the multidisciplinary C3 Street Outreach team of direct service staff, ensuring high‑quality, integrated care and services are provided to high‑acuity unsheltered clients living in Skid Row. The C3 outreach program is part of a large‑scale street‑based engagement effort in the Metro Los Angeles Area, creating a countywide network of multidisciplinary, integrated street‑based teams to identify, engage, and connect or re‑connect homeless individuals to interim and/or permanent housing, supportive services, and life‑saving care. The Program Manager leads these teams, coordinates services with partner agencies, provides staff training and clinical support, and fosters collaboration within the team across other departments and programs. Administrative responsibilities include data oversight, training, and supervision of case managers and clinicians.
Essential Duties and Responsibilities
Provide leadership to multidisciplinary teams, ensuring continuity of care and services between agency resources and partnering agencies.
Provide individual and team supervision (clinical and administrative) through weekly structured supervisions and ongoing support.
Be available to respond to medical and psychiatric emergencies directly in the field and provide clinical guidance to staff.
Ensure client services emphasize the highest standards of trauma‑informed care, client safety, and harm reduction interventions.
Assist in screening, assessment, and care coordination of clients for medical, psychiatric, and other services.
Ensure all paperwork and data collection are complete, timely, accurate, and current in agency records and electronic databases through ongoing audits and chart reviews.
Ensure adherence to funding source contracts and performance standards.
Provide field‑based training to staff on policies, procedures, clinical, and administrative topics to deliver high‑standard clinical care to individuals living with severe mental illness, severe medical disorders, and high‑risk substance use disorders.
Qualifications
Master’s degree in mental health field (Social Work, MFT, or Psychology) and one year clinical experience with individuals with severe mental illness/co‑occurring disorders, *or* four years of experience in a clinical setting with such individuals and one year supervisory experience.
Experience working with highly vulnerable individuals experiencing homelessness, severe mental illness, substance addiction, and medical barriers.
Detail‑oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
Passion for working in a high‑tolerance harm‑reduction model with individuals who have multiple barriers.
Able to learn quickly and work effectively with a wide range of constituencies.
Strong interpersonal and team‑building skills.
Self‑starter with the ability to stay ahead of the curve and thrive in a fast‑paced work environment.
Current, valid Driver’s License with an acceptable driving record.
Able to obtain and maintain CPR/First Aid certification.
Preferred Qualifications
Clinical Master’s degree with BBS registration strongly preferred.
Experience providing direct supervision and management of staff preferred.
Work Environment
Skid Row street‑based program; daily walking independently throughout Skid Row community.
Combination of field (street‑based) and office environment.
Regularly required to sit, stand, bend, stoop, twist; occasionally lift or carry up to 35 lbs.
Walk and drive to different local sites with or without clients (ex: hospitals, shelters, clinics, housing).
Regularly walking distances over uneven surfaces and in encampment areas.
Will necessitate working in busy, loud, and chaotic environments.
Will be exposed to elements like cold, heat, rain, dust, noise, and odor, as well as clients with severe medical and hygiene needs.
Expected Behaviors of All Staff
Act as a role model.
Demonstrate a sense of responsibility.
Continuously learn and improve.
Acknowledge your own areas of improvement.
Hear and provide honest, specific and direct feedback.
Create an environment where everyone is welcomed, valued and respected.
Collaborate.
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About The People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 from a merger of two trusted organizations based in Los Angeles County, OPCC and Lamp Community. With more than fifty‑eight years of community work, The People Concern is a leading provider and advocate for evidence‑based solutions to the multi‑faced challenges of homelessness and domestic violence.
We provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. Our integrated and comprehensive care model helps participants navigate obstacles, become their best selves, and ultimately connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Seniority Level Mid‑Senior level
Employment type Full‑time
Job Function Project Management and Information Technology
Industries Civic and Social Organizations
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