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Healthcare Outcomes Performance Co. (HOPCo)

Surgery Scheduler

Healthcare Outcomes Performance Co. (HOPCo), Florida, New York, United States

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Surgery Scheduler Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.

We are seeking a

Surgery Scheduler

to coordinate the patient’s surgery, including making reservations at the hospital, arranging anesthesia, communicating with PCP offices, coordinating with vendors of surgical devices/implants representatives and surgical assistants, providing the necessary education, instructions, and paperwork, and confirming all steps with all parties before the surgery date. The candidate should have knowledge of insurances and commonly used concepts, practices, and procedures.

Essential Functions

Coordinate schedules of multiple resources, including outside facilities (providers, physical resources, and clinical staff).

Gather pertinent information from insurance carriers and physicians to ensure the patient’s financial obligation for services.

Call patients to schedule surgery within 48 hours of referral entry, and schedule all pre-op and post-op appointments.

Provide ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.

Collect patients’ responsibility via telephone or instruct patient to bring required payment to their pre-op appointment.

Communicate clinical instructions needed for appointments/procedures.

Update system for any changes or additions to the schedule.

Accurately update patient information in the practice management system and EMR.

Ensure that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.

Initiate authorization for surgery in a timely manner, obtaining authorization at least 48 hours prior to the procedure; if not obtained, reschedule.

Demonstrate current competencies for this position.

Education

High school diploma/GED or equivalent working knowledge preferred.

Experience

0-2 years of surgery scheduling or related experience.

Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

Requirements

Schedule a minimum of 4.75 surgeries per day.

Secure 100% of required certifications and authorizations.

Benefits

Competitive Health & Welfare Benefits.

Monthly $43 stipend to use toward ancillary benefits.

HSA with qualifying HDHP plans with company match.

401(k) plan after 6 months of service with company match.

Employee Assistance Program available 24/7 to provide support.

Paid Time Off.

Paid Holidays.

Mileage reimbursement.

And more...

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