Kelly Services Inc.
Experienced Customer Service Representative
Kelly Services Inc., Alpharetta, Georgia, United States, 30239
Experienced Customer Support Representative I
Note: For consideration, all candidates applying for this role MUST have professional experience with SAP and Salesforce, clearly listed on resume.
(Onsite – Alpharetta, GA) Pay:
$27/hour Start Date:
January 6 Assignment:
Long-Term Temporary (potential extension) Schedule:
Onsite, Monday–Friday
About the Role Join Kelly at our North American Customer Service Hub within the Supply Chain organization as a detail-oriented and experienced
Customer Support Representative I . This onsite position involves extensive customer interaction, problem resolution, and order processing for a defined customer portfolio. You will serve as the primary liaison between internal teams (Commercial, Manufacturing, Quality, Supply Chain, and Logistics) to ensure order accuracy and exceptional service.
Key Responsibilities
Manage end-to-end customer order processing: data verification, order entry, monitoring, invoicing, and post-invoice follow-up
Maintain strong knowledge of products, customer profiles, and the full Order-to-Cash process
Ensure compliance with all relevant rules, regulations, and internal standards for orders and returns
Update and maintain customer master data in SAP
Coordinate with internal teams (credit, planning, logistics, production, quality) for on-time deliveries and issue resolution
Serve as the primary contact for customer inquiries—including order status, documentation, and general questions
Initiate and support complaint resolution processes; collect customer information and coordinate follow-up
Support Account Managers and Product Managers as needed
Assist inventory management, including consignment or vendor-managed inventory processes
Provide backup support to other CSRs to maintain business continuity
Strengthen customer relationships and ensure a positive overall experience
Required Qualifications
SAP experience (must be listed on resume)
Salesforce experience (must be listed on resume)
At least 3 years of customer service experience in a manufacturing setting
Professional verbal and written communication skills
Ability to identify issues, propose solutions, and manage multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
Proficient with Microsoft Office/Google Workspace and other digital tools
Familiarity with credit and accounting concepts
Comfortable working in a global, diverse team environment
Collaborative team mindset
Preferred Qualifications
BS/BA in Business, Supply Chain, or related field
Experience in plastics, polymers, or manufacturing industries
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(Onsite – Alpharetta, GA) Pay:
$27/hour Start Date:
January 6 Assignment:
Long-Term Temporary (potential extension) Schedule:
Onsite, Monday–Friday
About the Role Join Kelly at our North American Customer Service Hub within the Supply Chain organization as a detail-oriented and experienced
Customer Support Representative I . This onsite position involves extensive customer interaction, problem resolution, and order processing for a defined customer portfolio. You will serve as the primary liaison between internal teams (Commercial, Manufacturing, Quality, Supply Chain, and Logistics) to ensure order accuracy and exceptional service.
Key Responsibilities
Manage end-to-end customer order processing: data verification, order entry, monitoring, invoicing, and post-invoice follow-up
Maintain strong knowledge of products, customer profiles, and the full Order-to-Cash process
Ensure compliance with all relevant rules, regulations, and internal standards for orders and returns
Update and maintain customer master data in SAP
Coordinate with internal teams (credit, planning, logistics, production, quality) for on-time deliveries and issue resolution
Serve as the primary contact for customer inquiries—including order status, documentation, and general questions
Initiate and support complaint resolution processes; collect customer information and coordinate follow-up
Support Account Managers and Product Managers as needed
Assist inventory management, including consignment or vendor-managed inventory processes
Provide backup support to other CSRs to maintain business continuity
Strengthen customer relationships and ensure a positive overall experience
Required Qualifications
SAP experience (must be listed on resume)
Salesforce experience (must be listed on resume)
At least 3 years of customer service experience in a manufacturing setting
Professional verbal and written communication skills
Ability to identify issues, propose solutions, and manage multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
Proficient with Microsoft Office/Google Workspace and other digital tools
Familiarity with credit and accounting concepts
Comfortable working in a global, diverse team environment
Collaborative team mindset
Preferred Qualifications
BS/BA in Business, Supply Chain, or related field
Experience in plastics, polymers, or manufacturing industries
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