Treasure Island Resort & Casino
Customer Service Representative I
Treasure Island Resort & Casino, Welch, Minnesota, United States
Join the application process for the
Customer Service Representative I
role at
Treasure Island Resort & Casino .
Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift.
Please note this is not a remote position.
Essential Duties And Responsibilities
Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints.
Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events ensuring accurate quoting of rates.
Input detailed information into the Property Management System and accurately and efficiently process advance deposit credit card information.
Alert Security to potential problems and emergencies.
Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers.
Assist in promotional events as needed.
Required Knowledge and Certification
High School Diploma/GED or equivalent experience.
Preferred Knowledge and Certification
1-year call center or reservation agent experience preferably in a hotel or casino environment.
Required Skills
Accurate and detail-oriented.
Highly organized and ability to adapt quickly to changing priorities.
Strong computer skills in Microsoft Office (Word, Excel and Outlook) and Windows.
Excellent written, verbal and interpersonal communication skills.
Must be able to read and write English.
Proven to accurately type 35 wpm.
Required Abilities
Ability to follow established dress code policies and practice good personal hygiene.
Ability to interact with guests, coworkers and management in a professional and courteous manner.
Ability to maintain a fast paced work environment.
Ability to enthusiastically and professionally sell and/or up-sell property amenities.
Ability to speak in a clear, concise and pleasant voice.
Ability to answer a multi-line phone system in a professional and courteous manner.
Ability to operate phone and computer systems simultaneously.
Working knowledge of phone systems and computer applications.
Physical Demands
Must be able to sit for long periods of time with occasional walking and standing.
Must have a good sense of balance, and be able to bend and kneel infrequently.
Must be able to reach and twist occasionally.
Must be able to push, pull and grasp objects occasionally.
Must have the ability to independently lift up to 5 pounds occasionally.
Must be able to perform repetitive hand and wrist motions.
Must have good eye-hand coordination.
Working Environment
Work is performed primarily in an administration building but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke.
Must be willing to work a flexible schedule including all shifts, weekends and holidays.
Extensive computer use.
Occasionally must deal with angry or hostile individuals.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Gambling Facilities and Casinos
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Customer Service Representative I
role at
Treasure Island Resort & Casino .
Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift.
Please note this is not a remote position.
Essential Duties And Responsibilities
Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints.
Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events ensuring accurate quoting of rates.
Input detailed information into the Property Management System and accurately and efficiently process advance deposit credit card information.
Alert Security to potential problems and emergencies.
Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers.
Assist in promotional events as needed.
Required Knowledge and Certification
High School Diploma/GED or equivalent experience.
Preferred Knowledge and Certification
1-year call center or reservation agent experience preferably in a hotel or casino environment.
Required Skills
Accurate and detail-oriented.
Highly organized and ability to adapt quickly to changing priorities.
Strong computer skills in Microsoft Office (Word, Excel and Outlook) and Windows.
Excellent written, verbal and interpersonal communication skills.
Must be able to read and write English.
Proven to accurately type 35 wpm.
Required Abilities
Ability to follow established dress code policies and practice good personal hygiene.
Ability to interact with guests, coworkers and management in a professional and courteous manner.
Ability to maintain a fast paced work environment.
Ability to enthusiastically and professionally sell and/or up-sell property amenities.
Ability to speak in a clear, concise and pleasant voice.
Ability to answer a multi-line phone system in a professional and courteous manner.
Ability to operate phone and computer systems simultaneously.
Working knowledge of phone systems and computer applications.
Physical Demands
Must be able to sit for long periods of time with occasional walking and standing.
Must have a good sense of balance, and be able to bend and kneel infrequently.
Must be able to reach and twist occasionally.
Must be able to push, pull and grasp objects occasionally.
Must have the ability to independently lift up to 5 pounds occasionally.
Must be able to perform repetitive hand and wrist motions.
Must have good eye-hand coordination.
Working Environment
Work is performed primarily in an administration building but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke.
Must be willing to work a flexible schedule including all shifts, weekends and holidays.
Extensive computer use.
Occasionally must deal with angry or hostile individuals.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Gambling Facilities and Casinos
#J-18808-Ljbffr