TEKsystems
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Customer Service Representative
role at
TEKsystems
Customer Service Representative – Mortgage Servicing (Contract-to-Hire) Location:
Jacksonville, FL 32256 (On-site)
Start Date:
January 25, 2026
Training & Schedule:
Mandatory Training: 3 weeks on-site, Mon–Fri, 8:00 AM–5:00 PM (Includes classroom, shadowing, and nesting)
Post-training shifts (must be open to all):
7:00 AM–4:00 PM (Mon–Fri)
9:00 AM–6:00 PM (Mon–Fri)
4x10s: 7:00 AM–6:00 PM (day off varies)
Job Responsibilities
Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
Conduct outbound calls (auto-dialer) to remind borrowers of payments – not collections
Provide website assistance, process payoffs, and refer eligible customers for refinancing
Escalate calls appropriately and meet performance metrics
Use internal servicing software and contribute feedback to improve the platform
Requirements
1+ years of call center experience OR Finance/Banking/Mortgage background
High school diploma or equivalent
Strong reliability and attendance
Bilingual in Spanish but nice to have
No job hopping or large employment gaps
Why Apply?
Career growth: internal promotions encouraged
Up to $500/month based on attendance and call metrics
Leadership development culture
Opportunity to shape a new mortgage servicing product launching in 2026
Modern contact center environment
Full benefits available (medical, dental, vision, 401k, disability, life insurance, HSA, PTO, etc.)
Pay & Benefits The pay range for this position is $19.00 - $19.00/hr.
Eligible benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL.
Application Deadline This position is anticipated to close on Jan 9, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. Our company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Referrals Referrals increase your chances of interviewing at TEKsystems by 2x.
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Customer Service Representative
role at
TEKsystems
Customer Service Representative – Mortgage Servicing (Contract-to-Hire) Location:
Jacksonville, FL 32256 (On-site)
Start Date:
January 25, 2026
Training & Schedule:
Mandatory Training: 3 weeks on-site, Mon–Fri, 8:00 AM–5:00 PM (Includes classroom, shadowing, and nesting)
Post-training shifts (must be open to all):
7:00 AM–4:00 PM (Mon–Fri)
9:00 AM–6:00 PM (Mon–Fri)
4x10s: 7:00 AM–6:00 PM (day off varies)
Job Responsibilities
Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
Conduct outbound calls (auto-dialer) to remind borrowers of payments – not collections
Provide website assistance, process payoffs, and refer eligible customers for refinancing
Escalate calls appropriately and meet performance metrics
Use internal servicing software and contribute feedback to improve the platform
Requirements
1+ years of call center experience OR Finance/Banking/Mortgage background
High school diploma or equivalent
Strong reliability and attendance
Bilingual in Spanish but nice to have
No job hopping or large employment gaps
Why Apply?
Career growth: internal promotions encouraged
Up to $500/month based on attendance and call metrics
Leadership development culture
Opportunity to shape a new mortgage servicing product launching in 2026
Modern contact center environment
Full benefits available (medical, dental, vision, 401k, disability, life insurance, HSA, PTO, etc.)
Pay & Benefits The pay range for this position is $19.00 - $19.00/hr.
Eligible benefits may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL.
Application Deadline This position is anticipated to close on Jan 9, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. Our company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Referrals Referrals increase your chances of interviewing at TEKsystems by 2x.
#J-18808-Ljbffr