Texas Health and Human Services
Administration Business Relationship Manager
Texas Health and Human Services, Austin, Texas, us, 78716
Administration Business Relationship Manager
Posted: December 25, 2025
Location: Austin, TX 78751
Benefits: 100% paid employee health insurance for full‑time eligible employees; defined benefit pension plan; generous time‑off benefits; and numerous opportunities for career advancement.
Functional Title:
Administration Business Relationship Manager Job Title:
Portfolio Project Manager I Agency:
Health & Human Services Comm Department:
Portfolio Project Managers Posting Number:
11637 Closing Date:
02/24/2026 Salary Range:
$8,488.33 – $12,657.25 per month
Brief Job Description Business Relationship Manager performs advanced (senior-level) business relationship management work, acting as the focal point for IT matters between HHS IT and designated HHSC program Chiefs. The role bridges the gap between IT and program areas, ensuring timely and efficient IT services. The manager serves as the strategic interface between IT and one or more HHSC programs to stimulate, surface, and shape business demand for the programs’ IT assets and capabilities, working with minimal supervision.
Essential Job Functions (EJFs)
EJF1 (20%) Relationship Management and Establishment of TRUST Play the role of connector, orchestrator, and navigator between IT and HHSC program areas. Communicate regularly with the HHSC Executive Team to provide and receive information on agency‑specific needs for system‑wide IT services and ensure agency participation in system‑wide IT governance and planning. Build and nurture relationships, improve program trust on IT, and help IT establish efficient processes.
EJF2 (20%) Strategic Alignment Assist HHSC program Chiefs and Deputy Commissioners in developing and implementing technology plans. Ensure alignment of HHSC business strategy with HHS IT technology strategy. Coordinate provision of major IT services and participate in HHS System IT governance and planning, developing IT solutions to meet agency business needs.
EJF3 (20%) Successful Project Delivery Oversee the portfolio and major IT projects. Provide project guidance and training, ensuring projects are implemented in accordance with applicable laws and IT policies. Direct development of plans that include stakeholder perspectives and cost–benefit consideration. Develop goals and objectives consistent with HHS System and agency strategic plans. Support information collecting and reporting to internal and external entities.
EJF4 (20%) Policies and Processes Consult with the HHSC Executive Team, provide input to and comply with system‑wide IT standards, policies, practices and procedures related to security, application development, data center, customer support, system support services, business operations, technology planning, and project management. Communicate decisions and instructions to executive management, data owners, and end users.
EJF5 (20%) Daily Business Operations Coordinate with IT divisions and HHSC programs to ensure daily business needs are met and promote use of IT services. Communicate information to prevent gaps between stakeholder awareness and IT services. Disseminate information about technology services and IT services. Identify and provide agency feedback on IT services received and conduct periodic evaluations to determine if objectives are met.
Knowledge, Skills and Abilities (KSAs)
Knowledge of large‑scale IT operations and information technology industry trends.
Knowledge of business and management principles involved in strategic planning.
Knowledge of project management principles and practices.
Knowledge of change management best practices for technology‑related initiatives.
Skill in analyzing and evaluating complex IT applications, policies, issues, legislative mandates, standards, and procedures.
Skill in gathering input, formulating plans, providing follow‑through, and carrying them to fruition.
Skill in developing creative and workable solutions to complex problems and issues.
Skill in effective verbal and written communication and presentation.
Skill in working collaboratively and cooperatively at all levels of an organization and other agencies.
Ability to translate user/business needs into technical roadmaps.
Ability to exercise sound judgment in making critical decisions.
Ability to bring about consensus on contradicting views.
Ability to analyze and document ambiguous and continuously evolving business needs.
Initial Screening Criteria Graduation from an accredited four‑year college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. Experience and education may be substituted on a year‑for‑year basis. At least 7–8 years of experience in IT is required. Experience in program/portfolio management, IT operational support, software development, and IT governance is preferred, as is experience developing product and technology roadmaps.
Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupation(s) that relate to the initial selection criteria are encouraged to apply. All active‑duty military, reservists, guardmen, and veterans are encouraged to apply if qualified.
ADA Accommodations HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If assistance is needed to complete the online application or during an interview, contact the HHS Employee Service Center at 1‑888‑894‑4747.
Pre‑Employment Checks And Work Eligibility Selected candidates may be required to pass background and other due diligence checks, and must use E‑Verify and provide I‑9 documentation on first day of work.
Telework Disclaimer This position may be eligible for telework; all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function and Industries Sales and Business Development; Government Administration
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Benefits: 100% paid employee health insurance for full‑time eligible employees; defined benefit pension plan; generous time‑off benefits; and numerous opportunities for career advancement.
Functional Title:
Administration Business Relationship Manager Job Title:
Portfolio Project Manager I Agency:
Health & Human Services Comm Department:
Portfolio Project Managers Posting Number:
11637 Closing Date:
02/24/2026 Salary Range:
$8,488.33 – $12,657.25 per month
Brief Job Description Business Relationship Manager performs advanced (senior-level) business relationship management work, acting as the focal point for IT matters between HHS IT and designated HHSC program Chiefs. The role bridges the gap between IT and program areas, ensuring timely and efficient IT services. The manager serves as the strategic interface between IT and one or more HHSC programs to stimulate, surface, and shape business demand for the programs’ IT assets and capabilities, working with minimal supervision.
Essential Job Functions (EJFs)
EJF1 (20%) Relationship Management and Establishment of TRUST Play the role of connector, orchestrator, and navigator between IT and HHSC program areas. Communicate regularly with the HHSC Executive Team to provide and receive information on agency‑specific needs for system‑wide IT services and ensure agency participation in system‑wide IT governance and planning. Build and nurture relationships, improve program trust on IT, and help IT establish efficient processes.
EJF2 (20%) Strategic Alignment Assist HHSC program Chiefs and Deputy Commissioners in developing and implementing technology plans. Ensure alignment of HHSC business strategy with HHS IT technology strategy. Coordinate provision of major IT services and participate in HHS System IT governance and planning, developing IT solutions to meet agency business needs.
EJF3 (20%) Successful Project Delivery Oversee the portfolio and major IT projects. Provide project guidance and training, ensuring projects are implemented in accordance with applicable laws and IT policies. Direct development of plans that include stakeholder perspectives and cost–benefit consideration. Develop goals and objectives consistent with HHS System and agency strategic plans. Support information collecting and reporting to internal and external entities.
EJF4 (20%) Policies and Processes Consult with the HHSC Executive Team, provide input to and comply with system‑wide IT standards, policies, practices and procedures related to security, application development, data center, customer support, system support services, business operations, technology planning, and project management. Communicate decisions and instructions to executive management, data owners, and end users.
EJF5 (20%) Daily Business Operations Coordinate with IT divisions and HHSC programs to ensure daily business needs are met and promote use of IT services. Communicate information to prevent gaps between stakeholder awareness and IT services. Disseminate information about technology services and IT services. Identify and provide agency feedback on IT services received and conduct periodic evaluations to determine if objectives are met.
Knowledge, Skills and Abilities (KSAs)
Knowledge of large‑scale IT operations and information technology industry trends.
Knowledge of business and management principles involved in strategic planning.
Knowledge of project management principles and practices.
Knowledge of change management best practices for technology‑related initiatives.
Skill in analyzing and evaluating complex IT applications, policies, issues, legislative mandates, standards, and procedures.
Skill in gathering input, formulating plans, providing follow‑through, and carrying them to fruition.
Skill in developing creative and workable solutions to complex problems and issues.
Skill in effective verbal and written communication and presentation.
Skill in working collaboratively and cooperatively at all levels of an organization and other agencies.
Ability to translate user/business needs into technical roadmaps.
Ability to exercise sound judgment in making critical decisions.
Ability to bring about consensus on contradicting views.
Ability to analyze and document ambiguous and continuously evolving business needs.
Initial Screening Criteria Graduation from an accredited four‑year college or university with major coursework in business administration, computer science, management information systems, or a related field is generally preferred. Experience and education may be substituted on a year‑for‑year basis. At least 7–8 years of experience in IT is required. Experience in program/portfolio management, IT operational support, software development, and IT governance is preferred, as is experience developing product and technology roadmaps.
Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupation(s) that relate to the initial selection criteria are encouraged to apply. All active‑duty military, reservists, guardmen, and veterans are encouraged to apply if qualified.
ADA Accommodations HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If assistance is needed to complete the online application or during an interview, contact the HHS Employee Service Center at 1‑888‑894‑4747.
Pre‑Employment Checks And Work Eligibility Selected candidates may be required to pass background and other due diligence checks, and must use E‑Verify and provide I‑9 documentation on first day of work.
Telework Disclaimer This position may be eligible for telework; all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function and Industries Sales and Business Development; Government Administration
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