Bass Pro Shops
Position Summary
Under the supervision of the Group Sales Manager or Department Manager, the Team Leader gives daily direction to associates in one of the store departments, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
Essential Functions
Supports the GSM/DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provides daily direction to the associates within the department.
Prepares to‑do / task lists.
Executes all merchandising directives (e.g., "Top 25 list", "Extreme Savings") and maintains all plan‑ograms as set by Corporate Office.
Ensures a pleasant and productive shopping experience for all customers.
Assists the GSM/DM and Human Resources Manager in staffing the department with service‑oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and provides input on performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team‑oriented work environment.
Resolves customer and associate opportunities with GSM/DM and HR Manager.
Maintains a high level of personal customer service; achieves better than company‑average customer service results (surveys, secret shops, etc.).
Remains product "expert" through ongoing product knowledge training; conducts product demos to entire staff.
Assists the GSM/DM with coordination of all "Special Events," maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, proper display, signing and pricing of all advertised items.
Assists the GSM/DM in carrying out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment‑free working environment for all associates.
Provides a legendary experience for every customer by assisting customers in making buying decisions through:
identifying and evaluating customers' needs,
making product recommendations based off of this analysis,
promoting programs including, but not limited to CLUB Membership, VOC and In‑Store Pick‑up.
ALL OTHER DUTIES AS ASSIGNED
Experience / Qualifications
Minimum degree required: High School Diploma or equivalent.
Experience: 2 to 4 years in retail sales.
Supervisory experience is a plus.
Knowledge, Skills, and Ability
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to effectively present information and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC‑based word processing, spreadsheets, data‑based management, and electronic point‑of‑sale and inventory management systems.
Demonstrated strong interpersonal skills; ability to establish and maintain effective working relationships with co‑workers, associates, customers, and corporate staff.
Travel Requirements
N/A
Physical Requirements
Constantly stand and/or walk during shift.
Occasionally ascend or descend ladders, stairs, ramps, etc.
Constantly communicate with others to exchange information.
Occasionally repeat motions that may include the wrists, hands, and/or fingers.
Occasionally operate machinery and/or power tools.
Occasionally operate motor vehicles or heavy equipment.
Light work that includes moving objects up to 20 pounds constantly; may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).
Occasionally work in tight and confined spaces.
Occasionally work in noisy environments.
Independent Judgment
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please contact us at hrcompliance@basspro.com.
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Essential Functions
Supports the GSM/DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provides daily direction to the associates within the department.
Prepares to‑do / task lists.
Executes all merchandising directives (e.g., "Top 25 list", "Extreme Savings") and maintains all plan‑ograms as set by Corporate Office.
Ensures a pleasant and productive shopping experience for all customers.
Assists the GSM/DM and Human Resources Manager in staffing the department with service‑oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and provides input on performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team‑oriented work environment.
Resolves customer and associate opportunities with GSM/DM and HR Manager.
Maintains a high level of personal customer service; achieves better than company‑average customer service results (surveys, secret shops, etc.).
Remains product "expert" through ongoing product knowledge training; conducts product demos to entire staff.
Assists the GSM/DM with coordination of all "Special Events," maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, proper display, signing and pricing of all advertised items.
Assists the GSM/DM in carrying out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment‑free working environment for all associates.
Provides a legendary experience for every customer by assisting customers in making buying decisions through:
identifying and evaluating customers' needs,
making product recommendations based off of this analysis,
promoting programs including, but not limited to CLUB Membership, VOC and In‑Store Pick‑up.
ALL OTHER DUTIES AS ASSIGNED
Experience / Qualifications
Minimum degree required: High School Diploma or equivalent.
Experience: 2 to 4 years in retail sales.
Supervisory experience is a plus.
Knowledge, Skills, and Ability
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to effectively present information and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC‑based word processing, spreadsheets, data‑based management, and electronic point‑of‑sale and inventory management systems.
Demonstrated strong interpersonal skills; ability to establish and maintain effective working relationships with co‑workers, associates, customers, and corporate staff.
Travel Requirements
N/A
Physical Requirements
Constantly stand and/or walk during shift.
Occasionally ascend or descend ladders, stairs, ramps, etc.
Constantly communicate with others to exchange information.
Occasionally repeat motions that may include the wrists, hands, and/or fingers.
Occasionally operate machinery and/or power tools.
Occasionally operate motor vehicles or heavy equipment.
Light work that includes moving objects up to 20 pounds constantly; may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).
Occasionally work in tight and confined spaces.
Occasionally work in noisy environments.
Independent Judgment
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please contact us at hrcompliance@basspro.com.
#J-18808-Ljbffr