Nemacolin
Floral Operations Manager
Location:
Martin, PA
Overview Here at Nemacolin, our associates know to “Expect the Unexpected”. This position must be committed to making every experience memorable while having fun and relishing the incredible atmosphere of the resort.
Responsibilities
Oversee, produce floral processes and décor elements as directed by the Director of Special Events.
Manage the Warehouse inventory in a way that accurately tracks product and optimizes storage space.
Create delivery routes through the resort based on hours of operations and occupancy levels.
Lead team to process and organize flowers efficiently to reduce waste and maximize inventory.
Manage customer service processes when receiving amenities and special requests from guests and clients; prioritize clear communication, prompt action, proper documentation and a system for tracking.
Negotiate with current and future vendors to secure better pricing and cost savings.
Implement processes and improvements within the department to enhance efficiency, quality and current processes.
Manage budgets by creating plans, monitoring, adjusting, and setting goals to reach the goal of profitability for the resort.
Must understand and follow all instructions as written on the room assignment sheet on time; all information is retrieved from the BEO (Banquet Event Order).
Responsible for delivery and setup of floral and décor as required based on orders.
Understand and follow the service standards as discussed by management.
Always provide prompt and courteous service to both the internal and external guests.
Other job duties as assigned.
Qualifications
5+ years’ floral experience in luxury resorts or floral shoppe and execution of high‑end events.
Strong understanding of floral design and operations; creative, able to multitask, and have a sense of urgency.
Basic English competency and ability to follow through on instructions on time.
Guest service oriented and capable of working alone or as a team.
Ability to function calmly under pressure; work at a rapid pace, be extremely organized, and very guest‑service oriented.
Benefits & Perks
Attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance; long‑term and short‑term disability insurance
Employee and educational assistance program
Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
On‑site uniform and dry‑cleaning services
Discounted meals during breaks in associate break areas
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
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Location:
Martin, PA
Overview Here at Nemacolin, our associates know to “Expect the Unexpected”. This position must be committed to making every experience memorable while having fun and relishing the incredible atmosphere of the resort.
Responsibilities
Oversee, produce floral processes and décor elements as directed by the Director of Special Events.
Manage the Warehouse inventory in a way that accurately tracks product and optimizes storage space.
Create delivery routes through the resort based on hours of operations and occupancy levels.
Lead team to process and organize flowers efficiently to reduce waste and maximize inventory.
Manage customer service processes when receiving amenities and special requests from guests and clients; prioritize clear communication, prompt action, proper documentation and a system for tracking.
Negotiate with current and future vendors to secure better pricing and cost savings.
Implement processes and improvements within the department to enhance efficiency, quality and current processes.
Manage budgets by creating plans, monitoring, adjusting, and setting goals to reach the goal of profitability for the resort.
Must understand and follow all instructions as written on the room assignment sheet on time; all information is retrieved from the BEO (Banquet Event Order).
Responsible for delivery and setup of floral and décor as required based on orders.
Understand and follow the service standards as discussed by management.
Always provide prompt and courteous service to both the internal and external guests.
Other job duties as assigned.
Qualifications
5+ years’ floral experience in luxury resorts or floral shoppe and execution of high‑end events.
Strong understanding of floral design and operations; creative, able to multitask, and have a sense of urgency.
Basic English competency and ability to follow through on instructions on time.
Guest service oriented and capable of working alone or as a team.
Ability to function calmly under pressure; work at a rapid pace, be extremely organized, and very guest‑service oriented.
Benefits & Perks
Attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance; long‑term and short‑term disability insurance
Employee and educational assistance program
Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
On‑site uniform and dry‑cleaning services
Discounted meals during breaks in associate break areas
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr