North End Teleservices LLC
Bilingual Customer Service Representative - Full Time
North End Teleservices LLC, Omaha, Nebraska, us, 68197
Bilingual Customer Service Representative – Full Time
Under general supervision, the bilingual customer service representative will take inbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing customers concerns and inquiries. Our bilingual customer service representative must practice active listening, be empathic and always communicate clearly with the customer in a positive and professional manner.
This position is in center at our 24th St location
Job Duties
Respond to inbound customer contact/inquiries via multimedia channels including but not limited to voice and email.
Research required information and resolve inquiries using available resources.
Accurately provide customers with information in accordance with the program they are working.
Enter information into applicable system.
Identify and escalate issues as appropriate.
Re-route/redirect calls to appropriate resources if applicable.
Provide follow-up customer contact/inquiries where necessary.
Document all information according to standard operating procedures and quality assurance guidelines.
Meet/achieve productivity standards.
Preferred Skills
High School diploma or equivalent required.
Minimum 6 months customer service/administrative/telemarketing experience required.
Must be able to speak and read English clearly, professionally and fluently.
Must be able to type a minimum of 20 WPM.
Experience working with a personal computer and the Windows operating system is required.
The ability to effectively work within established key performance indicators/metrics is necessary.
Must have demonstrated excellent interpersonal and leadership skills.
Must be able to multi-task and stay organized while completing simultaneous tasks.
May be required to work holidays. Overtime may be required.
Requirements
Must be able to navigate various systems and browsers.
Excellent written, verbal and interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
Knowledge of contact center technology.
Excellent typing skills; must type minimum twenty WPM.
Strong computer skills with proficiencies in Excel and Word.
Excellent command of the Spanish and English language, effective use of grammar skills.
Excellent communication etiquette.
Great customer service is expected on every call: personalize your call, be competent with the information & assistance you deliver, patient & polite, and take initiative in offering solutions and assistance. These factors influence the customer experience and are measured through quality monitoring and continuous improvement.
Fluent in Spanish and English is a REQUIREMENT for this job role.
Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.
This position has no supervisory responsibilities.
Equal Opportunity Employer North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.
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This position is in center at our 24th St location
Job Duties
Respond to inbound customer contact/inquiries via multimedia channels including but not limited to voice and email.
Research required information and resolve inquiries using available resources.
Accurately provide customers with information in accordance with the program they are working.
Enter information into applicable system.
Identify and escalate issues as appropriate.
Re-route/redirect calls to appropriate resources if applicable.
Provide follow-up customer contact/inquiries where necessary.
Document all information according to standard operating procedures and quality assurance guidelines.
Meet/achieve productivity standards.
Preferred Skills
High School diploma or equivalent required.
Minimum 6 months customer service/administrative/telemarketing experience required.
Must be able to speak and read English clearly, professionally and fluently.
Must be able to type a minimum of 20 WPM.
Experience working with a personal computer and the Windows operating system is required.
The ability to effectively work within established key performance indicators/metrics is necessary.
Must have demonstrated excellent interpersonal and leadership skills.
Must be able to multi-task and stay organized while completing simultaneous tasks.
May be required to work holidays. Overtime may be required.
Requirements
Must be able to navigate various systems and browsers.
Excellent written, verbal and interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
Knowledge of contact center technology.
Excellent typing skills; must type minimum twenty WPM.
Strong computer skills with proficiencies in Excel and Word.
Excellent command of the Spanish and English language, effective use of grammar skills.
Excellent communication etiquette.
Great customer service is expected on every call: personalize your call, be competent with the information & assistance you deliver, patient & polite, and take initiative in offering solutions and assistance. These factors influence the customer experience and are measured through quality monitoring and continuous improvement.
Fluent in Spanish and English is a REQUIREMENT for this job role.
Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.
This position has no supervisory responsibilities.
Equal Opportunity Employer North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.
#J-18808-Ljbffr