Hartford HealthCare
Patient Service Representative (PSC)- Cardiology
Hartford HealthCare, Hartford, Connecticut, us, 06112
Patient Service Representative (PSC) – Cardiology
Location:
100 Retreat Ave (10250)
Shift:
Mon‑Fri
Job Description Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.
Key Responsibilities
Delivers exceptional customer service with the HHC brand experience.
Welcomes patients in person or on the telephone and takes detailed messages as needed.
Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
Qualifications
High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
1 Year customer service experience in a fast-paced medical office.
Epic experience preferred.
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
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100 Retreat Ave (10250)
Shift:
Mon‑Fri
Job Description Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.
Key Responsibilities
Delivers exceptional customer service with the HHC brand experience.
Welcomes patients in person or on the telephone and takes detailed messages as needed.
Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
Qualifications
High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
1 Year customer service experience in a fast-paced medical office.
Epic experience preferred.
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
Industries Hospitals and Health Care
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