Molly Maid USA
Molly Maid has been a trusted provider of professional residential cleaning services for over 30 years. Known for delivering quality and thorough home cleaning, the company helps homeowners create valuable "me time" through reliable service. Every employee is professionally trained and committed to excellence, embodying the care and passion that define Molly Maid. With over 1.7 million cleans performed annually, Molly Maid has become a nationally recognized brand in the residential cleaning industry. The company is dedicated to maintaining high standards and giving customers peace of mind.
Job Summary We are seeking a dynamic and strategic Operations Manager to lead and optimize our daily business activities, drive operational excellence, and foster sustainable growth. Your leadership will inspire teams, enhance efficiency, and promote a culture of continuous improvement. This is an exciting opportunity for a proactive professional passionate about extraordinary customer service, managing complex operations and delivering exceptional results.
Responsibilities Leadership
Drive the company’s sales growth and increase profit
Responsible for all aspects of business operations and fulfillment of company goals and initiatives
Cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level
Staffing – Office Staff
Identify hiring needs for management team
Recruit, interview, hire, train, review office staff
Hold office staff meetings
Establish individual and team goals
Track and monitor staff members performance
Coach, counsel, discipline staff
Budget and administer office staff compensation
Create and implement office incentives programs
Make and execute termination decisions
Issue final paycheck
Respond to inquiries from governmental agencies, file response
Assist/Backup Field Manager with HSP Staff Supervision
Identify staffing needs
Interview applicants
Extend job offer(s)
Review and complete Orientation Checklist with trainee(s)
Close probationary period & promote HSP’s to a team
Assign HSP’s to a team
Hold HSP team meetings
Address unresolved employee complaints and concerns
Create & implement employee retention program
Coordinate & celebrate HSP anniversary dates and birthdays
Managing Employees
Review and monitor teams performances & productivity using CCS reports
Scan and file all employee performance documents (complaints, "wows")
Review HSP staff with Field Manager’s input
Grant employee time off requests
Authorize employee to use company vehicles
Respond to vehicle accidents and notify insurance company
Review daily Quality Check Schedule w/Field Manager
Handle unresolved employee complaints
Document and follow company’s disciplinary procedures
Document and execute termination decisions for HSP position
Issue final paycheck
Customers
Respond, resolve, and follow-up with customer complaints and concerns
Create and implement action plan for customer retention
Validate MOLLY MAID gift certificates through CCS
Redeem MOLLY MAID gift certificates
Breakage/Damage
Inspect broken & damaged items
Determine course of action
Approved to spend up to $100 for replacement or repair.
Discuss issues with supervisor for more than $100
Estimating (only as back-up)
Increase the addition of new customers
Meet or exceed quarterly and annual sales goals
Maintain and update estimate binder
Inventory and order estimating materials
Pass estimate sheet to CSR for action
Marketing
Assist owners in the creation of the yearly marketing plan
Implement yearly marketing plan
Meet with marketing reps
Place marketing orders
Track, monitor and review marketing results
Assist owners in the creation of the yearly financial plan
Implement yearly financial plan
Achieve revenue and profit goals
Implement systems to achieve financial goals
Make bank deposits (in owners’ absence)
Operations
Main point of contact for Book Keeper for any payroll questions
Track and monitor petty cash
Review and monitor LMS reports
Review and monitor Phone Lead Source Report
Research and negotiate contracts with vendors
Place orders with vendors, after approval from owners
Send collection letters
Implement, maintain and update OHSA program
Work with Field Manager(s) to ensure:
Track, monitor and review gas usage
Track and monitor car expenses - Includes: vehicle repairs, maintenance, replacement, purchase
Ensure homes are cleaned as scheduled
Monitor and track employee attendance & vacation hours
Monitor vehicle maintenance program
Review and monitor working rate, make changes accordingly
Review and monitor open customer receivables using Receivables Report
Experience Needed
Minimum of 5 years of recruiting, hiring, training and supervisory experience
Customer Service
Proficient in Microsoft Office
Self-directed individual who is analytical and with initiative and problem solving skills
Demonstrate the ability to learn quickly and juggle multiple situations concurrently
Organizational Skills with the ability to set priorities and meet challenging deadlines
Verbal and Written Communication Skills
Customer Focus, Collaboration and Teamwork
Flexibility, Team Orientation, ability and willingness to learn
Requirements
Valid driver’s license with good driving record
Able to work office hours (7am to 3pm)
Legally able to work in the United States
Physically and mentally capable of performing Operation Manager’s duties
Pass criminal background check
Must be bonded and insured for employee dishonesty. This requires that she cannot have any known record of dishonest acts or convictions for criminal or felonious acts
Self-directed individual who is analytical, with initiative and problem-solving skills
Demonstrate the ability to learn quickly and juggle multiple situations concurrently
Organizational skills, ability to set priorities and execute a plan of action
Verbal and Written Communication Skills
Job Type: Full-time
Language
English and Spanish (Bilingual) (Required)
License/Certification
Driver's License (Required)
Location: Tysons Corner, VA • Salary range: $130,000 – $170,000
#J-18808-Ljbffr
Job Summary We are seeking a dynamic and strategic Operations Manager to lead and optimize our daily business activities, drive operational excellence, and foster sustainable growth. Your leadership will inspire teams, enhance efficiency, and promote a culture of continuous improvement. This is an exciting opportunity for a proactive professional passionate about extraordinary customer service, managing complex operations and delivering exceptional results.
Responsibilities Leadership
Drive the company’s sales growth and increase profit
Responsible for all aspects of business operations and fulfillment of company goals and initiatives
Cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level
Staffing – Office Staff
Identify hiring needs for management team
Recruit, interview, hire, train, review office staff
Hold office staff meetings
Establish individual and team goals
Track and monitor staff members performance
Coach, counsel, discipline staff
Budget and administer office staff compensation
Create and implement office incentives programs
Make and execute termination decisions
Issue final paycheck
Respond to inquiries from governmental agencies, file response
Assist/Backup Field Manager with HSP Staff Supervision
Identify staffing needs
Interview applicants
Extend job offer(s)
Review and complete Orientation Checklist with trainee(s)
Close probationary period & promote HSP’s to a team
Assign HSP’s to a team
Hold HSP team meetings
Address unresolved employee complaints and concerns
Create & implement employee retention program
Coordinate & celebrate HSP anniversary dates and birthdays
Managing Employees
Review and monitor teams performances & productivity using CCS reports
Scan and file all employee performance documents (complaints, "wows")
Review HSP staff with Field Manager’s input
Grant employee time off requests
Authorize employee to use company vehicles
Respond to vehicle accidents and notify insurance company
Review daily Quality Check Schedule w/Field Manager
Handle unresolved employee complaints
Document and follow company’s disciplinary procedures
Document and execute termination decisions for HSP position
Issue final paycheck
Customers
Respond, resolve, and follow-up with customer complaints and concerns
Create and implement action plan for customer retention
Validate MOLLY MAID gift certificates through CCS
Redeem MOLLY MAID gift certificates
Breakage/Damage
Inspect broken & damaged items
Determine course of action
Approved to spend up to $100 for replacement or repair.
Discuss issues with supervisor for more than $100
Estimating (only as back-up)
Increase the addition of new customers
Meet or exceed quarterly and annual sales goals
Maintain and update estimate binder
Inventory and order estimating materials
Pass estimate sheet to CSR for action
Marketing
Assist owners in the creation of the yearly marketing plan
Implement yearly marketing plan
Meet with marketing reps
Place marketing orders
Track, monitor and review marketing results
Assist owners in the creation of the yearly financial plan
Implement yearly financial plan
Achieve revenue and profit goals
Implement systems to achieve financial goals
Make bank deposits (in owners’ absence)
Operations
Main point of contact for Book Keeper for any payroll questions
Track and monitor petty cash
Review and monitor LMS reports
Review and monitor Phone Lead Source Report
Research and negotiate contracts with vendors
Place orders with vendors, after approval from owners
Send collection letters
Implement, maintain and update OHSA program
Work with Field Manager(s) to ensure:
Track, monitor and review gas usage
Track and monitor car expenses - Includes: vehicle repairs, maintenance, replacement, purchase
Ensure homes are cleaned as scheduled
Monitor and track employee attendance & vacation hours
Monitor vehicle maintenance program
Review and monitor working rate, make changes accordingly
Review and monitor open customer receivables using Receivables Report
Experience Needed
Minimum of 5 years of recruiting, hiring, training and supervisory experience
Customer Service
Proficient in Microsoft Office
Self-directed individual who is analytical and with initiative and problem solving skills
Demonstrate the ability to learn quickly and juggle multiple situations concurrently
Organizational Skills with the ability to set priorities and meet challenging deadlines
Verbal and Written Communication Skills
Customer Focus, Collaboration and Teamwork
Flexibility, Team Orientation, ability and willingness to learn
Requirements
Valid driver’s license with good driving record
Able to work office hours (7am to 3pm)
Legally able to work in the United States
Physically and mentally capable of performing Operation Manager’s duties
Pass criminal background check
Must be bonded and insured for employee dishonesty. This requires that she cannot have any known record of dishonest acts or convictions for criminal or felonious acts
Self-directed individual who is analytical, with initiative and problem-solving skills
Demonstrate the ability to learn quickly and juggle multiple situations concurrently
Organizational skills, ability to set priorities and execute a plan of action
Verbal and Written Communication Skills
Job Type: Full-time
Language
English and Spanish (Bilingual) (Required)
License/Certification
Driver's License (Required)
Location: Tysons Corner, VA • Salary range: $130,000 – $170,000
#J-18808-Ljbffr