Sherwin-Williams
Bilingual Customer Service Specialist (Spanish) - Multi Store
Sherwin-Williams, Vestal, New York, United States
Join to apply for the Bilingual Customer Service Specialist (Spanish) - Multi Store role at Sherwin-Williams.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates are expected to resolve concerns promptly, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Location The individual selected for this role will be expected to work at Store #1148, located at 3800 Vestal Parkway East, Vestal, NY 13850, and 701106 – 3 Lewis Street, Binghamton, NY 13901, and may be expected to work at stores within a 30-mile radius.
Benefits This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and savings benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and other benefits. For more information, visit http://www.myswbenefits.com/.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in-stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.
Must have a valid, unrestricted Driver’s License.
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin-Williams, must have received at least a \"meets expectations\" (3) rating on the most recent performance appraisal.
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position.
Preferred Qualifications
High School diploma or GED.
At least one (1) year experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Equal Employment Opportunity Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Application Process
Step 1 – Online Application: Find the role on the Careers page: https://jobsearch.sherwin.com/ and create a profile.
Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. Complete within 7 days of receiving an invitation.
Step 3 – In-Store Interview: Successful candidates will be invited to meet the team in a store, wholesale branch, or delivery terminal.
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Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates are expected to resolve concerns promptly, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
Location The individual selected for this role will be expected to work at Store #1148, located at 3800 Vestal Parkway East, Vestal, NY 13850, and 701106 – 3 Lewis Street, Binghamton, NY 13901, and may be expected to work at stores within a 30-mile radius.
Benefits This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and savings benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and other benefits. For more information, visit http://www.myswbenefits.com/.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in-stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.
Must have a valid, unrestricted Driver’s License.
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin-Williams, must have received at least a \"meets expectations\" (3) rating on the most recent performance appraisal.
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position.
Preferred Qualifications
High School diploma or GED.
At least one (1) year experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Equal Employment Opportunity Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Application Process
Step 1 – Online Application: Find the role on the Careers page: https://jobsearch.sherwin.com/ and create a profile.
Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. Complete within 7 days of receiving an invitation.
Step 3 – In-Store Interview: Successful candidates will be invited to meet the team in a store, wholesale branch, or delivery terminal.
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