Hilton Grand Vacations
Join to apply for the
Quality Assurance Specialist
role at
Hilton Grand Vacations .
Be among the first 25 applicants.
As a
Specialist Quality Assurance , we are looking for a strong-minded individual who is involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you!
Responsibilities
Assure new owners understand their paperwork and contracts, assisting them in making their reservations and making sure owners have all the information they need to feel comfortable with their purchase.
Directly responsible for follow-up and post-sale contact with new owners to assist in the reduction of cancellations and kicks.
Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.
Qualifications
Possess or the ability to acquire a Tennessee Timeshare License.
High School Diploma/GED.
Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
Strong ability to efficiently resolve complex customer service issues.
Preferred Qualifications
Timeshare Sales Experience
Timeshare Quality Assurance Experience
CRM Software Experience
Microsoft Product Experience
Benefits
Excellent earnings package and uncapped commissions.
Outstanding health care options (medical, dental, and vision that encourage preventative care).
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!
And so much more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Quality Assurance Specialist
role at
Hilton Grand Vacations .
Be among the first 25 applicants.
As a
Specialist Quality Assurance , we are looking for a strong-minded individual who is involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you!
Responsibilities
Assure new owners understand their paperwork and contracts, assisting them in making their reservations and making sure owners have all the information they need to feel comfortable with their purchase.
Directly responsible for follow-up and post-sale contact with new owners to assist in the reduction of cancellations and kicks.
Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.
Qualifications
Possess or the ability to acquire a Tennessee Timeshare License.
High School Diploma/GED.
Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
Strong ability to efficiently resolve complex customer service issues.
Preferred Qualifications
Timeshare Sales Experience
Timeshare Quality Assurance Experience
CRM Software Experience
Microsoft Product Experience
Benefits
Excellent earnings package and uncapped commissions.
Outstanding health care options (medical, dental, and vision that encourage preventative care).
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!
And so much more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr