Arizona Department of Economic Security
PROGRAM MANAGER
Arizona Department of Economic Security, Phoenix, Arizona, United States, 85003
PROGRAM MANAGER
Arizona Department of Economic Security
Division of Employment and Rehabilitation Services (DERS), Workforce Development Administration (WDA)
1789 West Jefferson Street, Phoenix, AZ 85007
Salary: $40.8654 per hour ($85,000.03 annually) Grade: 22 Closing Date: Open until sufficient resumes are received
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov.
Job Summary DES is seeking an experienced and highly motivated individual to join our team as a Program Manager with the Workforce Development Administration (WDA). The Program Manager is responsible for providing leadership, coordination, and management of professional employees and/or supervisors, including complex operations teams. This position is accountable for the performance and results of a team within its own discipline or function, adapts departmental plans and priorities to address resource and operational challenges, and utilizes a business methodology that drives continuous improvement. The position may require working in correctional facilities, parole/probation offices, post‑release residential centers, housing or farm locations, rural remote areas, and outside traditional 8‑5 hours.
Job Duties
Develops the leadership and supervisory competence of supervisors in geographically dispersed locations; promotes and builds the capacity of supervisors to promote change readiness and continuous improvement.
Translates the Department, Division and Administration's strategic priorities to the operational work of supervisors and their teams; assists supervisors in understanding and communicating direct service alignment with strategic priorities.
Assesses and develops the capacity (availability, skill, productivity) of teams to meet customer demand and deploys staff in the most effective way to address immediate and near‑term needs.
Develops and leads projects and initiatives, including program design, testing, adjusting, communicating results and knowledge transfer.
Represents the Department, Division, and Administration in internal and external meetings and/or presentations.
Serves as second level of escalation for customer and community partnership concerns.
Knowledge, Skills & Abilities (KSAs)
Knowledge of labor market information and in‑demand industries and occupations.
Knowledge of interviewing techniques, transferable skills, assessment tools, and strategies.
Knowledge of special needs of minority groups and disadvantaged persons.
Skills in leadership and developing the confidence, competence and potential of individual staff and teams.
Skills in customer service, teamwork, collaboration, and interpersonal communication, including de‑escalation and conflict resolution.
Skills in written and verbal communication, including public speaking and presentation.
Proficiency with Microsoft Office, Google, and data systems.
Ability to learn and apply applicable Federal and State laws, rules, regulations, policies, and procedures.
Ability to lead professional staff in the delivery of employment and employer services.
Ability to use Labor Market Information, in‑demand industry, occupation and transferable skills data to assess, advise, refer, prepare and match job seekers, address barriers to employment, engage education and training resources to prepare job seekers, track job seeker progress and completion of education and training, match and refer the jobseeker to employment opportunities.
Travel to locations within assigned area and to statewide meetings, which may include navigation in rural or otherwise difficult to locate areas.
Ability to promote ARIZONA@WORK verbally and in writing to diverse audiences.
Selective Preference(s)
High school diploma or equivalent.
Three (3) years of supervisory experience (or bachelor’s degree and two years of experience) in public contact or customer service work experience, employment counseling, or recruitment.
Experience managing geographically diverse teams.
Experience in a correctional facility, agricultural work, or veteran status depending on assignment.
Pre‑Employment Requirements
Successfully pass background and reference checks; employment is contingent upon completion of the above‑mentioned process and the agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Travel will be required for State business. Any employee operating a motor vehicle on State business must possess a current, valid driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
Benefits
Affordable medical, dental, life, and short‑term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi‑weekly for the first 3 years
Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi‑weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Retirement State employees are required to participate in the Arizona State Retirement System (ASRS), the State‑sponsored retirement contribution plan and the Long‑Term Disability (LTD) program after a 27‑week waiting period. The ASRS defined benefit plan provides for life‑long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax‑deferred retirement investments.
Contact Us For questions about this career opportunity, please contact Xavier Martinez at (480) 952‑5930 or email
xmartinez@azdes.gov . The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 952‑5930 or email
xmartinez@azdes.gov . Requests should be made as early as possible to allow time to arrange the accommodation.
#J-18808-Ljbffr
Salary: $40.8654 per hour ($85,000.03 annually) Grade: 22 Closing Date: Open until sufficient resumes are received
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov.
Job Summary DES is seeking an experienced and highly motivated individual to join our team as a Program Manager with the Workforce Development Administration (WDA). The Program Manager is responsible for providing leadership, coordination, and management of professional employees and/or supervisors, including complex operations teams. This position is accountable for the performance and results of a team within its own discipline or function, adapts departmental plans and priorities to address resource and operational challenges, and utilizes a business methodology that drives continuous improvement. The position may require working in correctional facilities, parole/probation offices, post‑release residential centers, housing or farm locations, rural remote areas, and outside traditional 8‑5 hours.
Job Duties
Develops the leadership and supervisory competence of supervisors in geographically dispersed locations; promotes and builds the capacity of supervisors to promote change readiness and continuous improvement.
Translates the Department, Division and Administration's strategic priorities to the operational work of supervisors and their teams; assists supervisors in understanding and communicating direct service alignment with strategic priorities.
Assesses and develops the capacity (availability, skill, productivity) of teams to meet customer demand and deploys staff in the most effective way to address immediate and near‑term needs.
Develops and leads projects and initiatives, including program design, testing, adjusting, communicating results and knowledge transfer.
Represents the Department, Division, and Administration in internal and external meetings and/or presentations.
Serves as second level of escalation for customer and community partnership concerns.
Knowledge, Skills & Abilities (KSAs)
Knowledge of labor market information and in‑demand industries and occupations.
Knowledge of interviewing techniques, transferable skills, assessment tools, and strategies.
Knowledge of special needs of minority groups and disadvantaged persons.
Skills in leadership and developing the confidence, competence and potential of individual staff and teams.
Skills in customer service, teamwork, collaboration, and interpersonal communication, including de‑escalation and conflict resolution.
Skills in written and verbal communication, including public speaking and presentation.
Proficiency with Microsoft Office, Google, and data systems.
Ability to learn and apply applicable Federal and State laws, rules, regulations, policies, and procedures.
Ability to lead professional staff in the delivery of employment and employer services.
Ability to use Labor Market Information, in‑demand industry, occupation and transferable skills data to assess, advise, refer, prepare and match job seekers, address barriers to employment, engage education and training resources to prepare job seekers, track job seeker progress and completion of education and training, match and refer the jobseeker to employment opportunities.
Travel to locations within assigned area and to statewide meetings, which may include navigation in rural or otherwise difficult to locate areas.
Ability to promote ARIZONA@WORK verbally and in writing to diverse audiences.
Selective Preference(s)
High school diploma or equivalent.
Three (3) years of supervisory experience (or bachelor’s degree and two years of experience) in public contact or customer service work experience, employment counseling, or recruitment.
Experience managing geographically diverse teams.
Experience in a correctional facility, agricultural work, or veteran status depending on assignment.
Pre‑Employment Requirements
Successfully pass background and reference checks; employment is contingent upon completion of the above‑mentioned process and the agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Travel will be required for State business. Any employee operating a motor vehicle on State business must possess a current, valid driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
Benefits
Affordable medical, dental, life, and short‑term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi‑weekly for the first 3 years
Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi‑weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Retirement State employees are required to participate in the Arizona State Retirement System (ASRS), the State‑sponsored retirement contribution plan and the Long‑Term Disability (LTD) program after a 27‑week waiting period. The ASRS defined benefit plan provides for life‑long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax‑deferred retirement investments.
Contact Us For questions about this career opportunity, please contact Xavier Martinez at (480) 952‑5930 or email
xmartinez@azdes.gov . The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 952‑5930 or email
xmartinez@azdes.gov . Requests should be made as early as possible to allow time to arrange the accommodation.
#J-18808-Ljbffr