OPW Global
Join to apply for the Customer Service Manager role at OPW Global
Base pay range $80,189.00/yr - $122,102.00/yr
Midland Manufacturing, part of OPW, a Dover Company is a leader in the rail tank car valves and fittings industry. Our innovative rail products are manufactured and engineered for the safe and efficient loading, transporting, and unloading of hazardous and non‑hazardous bulk products.
For over 125 years, OPW has led the way in designing and manufacturing world‑class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry‑break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under “DOV”. To learn more about OPW’s 125 years of providing industry‑leading solutions, visit our website at
www.opwglobal.com .
Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”
Overview As the Customer Service Manager at Midland Manufacturing, you will be responsible for overseeing and improving the customer service systems and processes at the company. This includes reviewing, developing and implementing customer service policies and practices, as well as initiating best practices among the customer service team. Additionally, you will be responsible for leading, motivating and coaching the Customer Service Representatives, ensuring that required service volume and quality levels are attained.
Primary Responsibilities / Essential Responsibilities
Review, develop, and implement customer service policies and practices for the Midland site
Determine customer requirements and expectations in order to recommend specific products and solutions from Midland's product base
Initiate best practices among the customer service team
Lead, motivate, and coach Customer Service Representatives
Accurately and promptly process customer transactions such as new orders, quotes, or return orders
Provide accurate and timely information regarding product availability, pricing, and company policies
Keep customers informed about their processed orders, including any updates on ship dates or delays in shipments
Maintain customer order records and file them accordingly
Manage time effectively, meeting personal goals and working well with other members of the Customer Service team and various other departments
Meet all deadlines for assigned tasks and delegated projects, as assigned by the Customer Service manager
Answer all incoming phone calls and respond the same day to voice messages, forwarding calls as needed
Maintain a professional image at all times with customers, visitors, and coworkers
Ensure compliance with all quality regulations, standards, and corporate policies, including AAR M‑1003 for your assigned department
Desired Characteristics, Competence and Capabilities
Exceptional attention to detail and organizational skills
Ability to effectively problem‑solve
Excellent communication, interpersonal and customer service skills
Ability to facilitate activities necessary to a project’s completion
Ability to read, write, verbalize and comprehend instructions and correspondence in English
Ability to effectively present information in one‑on‑one and group situations to customers, clients, and other team members
Conflict resolution skills
Must have mathematical skills equivalent to those under degree requirement
Supervisory Responsibilities
Provides direct supervision and coaching for Customer Service Representatives defining roles and responsibilities within the area and effectively delegating work within the team
Carries out supervisory responsibilities in accordance with the organization’s guidelines, procedures and policies plus applicable laws
Supervises a team consisting of Customer Servcie Representatives and is responsible for employee performance management and professional development
Develop and implement initiatives to achieve excellence in team support and service to manufacturing and other operations
Creates and maintains an environment of innovative continuous improvement, focusing on safety, quality, delivery, process development and cost reduction
Establish standards and compliance for safety and environmental compliance from team members
Qualifications / Requirements
High School diploma; associate degree or higher preferred in related discipline
5+ years of direct experience with demonstrated leadership in a service‑oriented role
Excellent interpersonal, communication, and customer service skills – well developed verbal and written communications, which demonstrate a high level of knowledge and expertise
Strong analytical and problem‑solving skills
Demonstrated ability to supervise, coach and guide others
Physical Demands and Environmental Conditions
This position is performed in a manufacturing environment and office environment. May be exposed to loud operating machinery, cold temperatures, chemicals, and vapors
May require a combination of sitting, standing, and walking
May require use of Personal computer, fax machine, copy machine, other office equipment, Microsoft 365 suite
Work Arrangement: Onsite
Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short‑term disability and long‑term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year; paid vacation days beginning at 120 hours annually; 40 paid sick leave hours annually or as provided under state and local paid sick leave laws; tuition assistance is available; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact
opwaccommodations@acmecryo.com
for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Referrals increase your chances of interviewing at OPW Global by 2x
Sign in to set job alerts for “Customer Service Manager” roles. Chicago, IL $96,000.00-$144,000.00 20 hours ago
Chicago, IL $120,000.00-$136,000.00 1 week ago
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Base pay range $80,189.00/yr - $122,102.00/yr
Midland Manufacturing, part of OPW, a Dover Company is a leader in the rail tank car valves and fittings industry. Our innovative rail products are manufactured and engineered for the safe and efficient loading, transporting, and unloading of hazardous and non‑hazardous bulk products.
For over 125 years, OPW has led the way in designing and manufacturing world‑class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry‑break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under “DOV”. To learn more about OPW’s 125 years of providing industry‑leading solutions, visit our website at
www.opwglobal.com .
Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”
Overview As the Customer Service Manager at Midland Manufacturing, you will be responsible for overseeing and improving the customer service systems and processes at the company. This includes reviewing, developing and implementing customer service policies and practices, as well as initiating best practices among the customer service team. Additionally, you will be responsible for leading, motivating and coaching the Customer Service Representatives, ensuring that required service volume and quality levels are attained.
Primary Responsibilities / Essential Responsibilities
Review, develop, and implement customer service policies and practices for the Midland site
Determine customer requirements and expectations in order to recommend specific products and solutions from Midland's product base
Initiate best practices among the customer service team
Lead, motivate, and coach Customer Service Representatives
Accurately and promptly process customer transactions such as new orders, quotes, or return orders
Provide accurate and timely information regarding product availability, pricing, and company policies
Keep customers informed about their processed orders, including any updates on ship dates or delays in shipments
Maintain customer order records and file them accordingly
Manage time effectively, meeting personal goals and working well with other members of the Customer Service team and various other departments
Meet all deadlines for assigned tasks and delegated projects, as assigned by the Customer Service manager
Answer all incoming phone calls and respond the same day to voice messages, forwarding calls as needed
Maintain a professional image at all times with customers, visitors, and coworkers
Ensure compliance with all quality regulations, standards, and corporate policies, including AAR M‑1003 for your assigned department
Desired Characteristics, Competence and Capabilities
Exceptional attention to detail and organizational skills
Ability to effectively problem‑solve
Excellent communication, interpersonal and customer service skills
Ability to facilitate activities necessary to a project’s completion
Ability to read, write, verbalize and comprehend instructions and correspondence in English
Ability to effectively present information in one‑on‑one and group situations to customers, clients, and other team members
Conflict resolution skills
Must have mathematical skills equivalent to those under degree requirement
Supervisory Responsibilities
Provides direct supervision and coaching for Customer Service Representatives defining roles and responsibilities within the area and effectively delegating work within the team
Carries out supervisory responsibilities in accordance with the organization’s guidelines, procedures and policies plus applicable laws
Supervises a team consisting of Customer Servcie Representatives and is responsible for employee performance management and professional development
Develop and implement initiatives to achieve excellence in team support and service to manufacturing and other operations
Creates and maintains an environment of innovative continuous improvement, focusing on safety, quality, delivery, process development and cost reduction
Establish standards and compliance for safety and environmental compliance from team members
Qualifications / Requirements
High School diploma; associate degree or higher preferred in related discipline
5+ years of direct experience with demonstrated leadership in a service‑oriented role
Excellent interpersonal, communication, and customer service skills – well developed verbal and written communications, which demonstrate a high level of knowledge and expertise
Strong analytical and problem‑solving skills
Demonstrated ability to supervise, coach and guide others
Physical Demands and Environmental Conditions
This position is performed in a manufacturing environment and office environment. May be exposed to loud operating machinery, cold temperatures, chemicals, and vapors
May require a combination of sitting, standing, and walking
May require use of Personal computer, fax machine, copy machine, other office equipment, Microsoft 365 suite
Work Arrangement: Onsite
Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short‑term disability and long‑term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year; paid vacation days beginning at 120 hours annually; 40 paid sick leave hours annually or as provided under state and local paid sick leave laws; tuition assistance is available; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact
opwaccommodations@acmecryo.com
for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Referrals increase your chances of interviewing at OPW Global by 2x
Sign in to set job alerts for “Customer Service Manager” roles. Chicago, IL $96,000.00-$144,000.00 20 hours ago
Chicago, IL $120,000.00-$136,000.00 1 week ago
#J-18808-Ljbffr