Credit Union of Colorado
Pay Range:
$32.70 - $39.99.
We offer a pay-for-performance compensation program
including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.
General Purpose of the Position:
This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. It supervises a full range of services to both current and prospective members, ensuring prompt, professional, and personalized service, along with effective collaboration across departments. The Branch Supervisor acts as Branch Manager when needed, and provides training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service. Additionally, this role performs various branch-related functions as required.
Essential Duties and Responsibilities
Answers Member Advocates’ questions, solves problems, and assists with complex transactions and sensitive member relations problems. Makes judgments for Member Advocates (within limits of authority) pertaining to all operations of branch.
Ensures that members' requests and questions are promptly, efficiently, and courteously resolved. Explains policies and procedures to members. Answers member’s questions or refers appropriately.
Demonstrates “escalation resolution” skills to effectively address critical member needs and concerns, recognizing and championing branch/organizational opportunities such as process improvements.
Assists with Member Advocates functions. Performs duties related to transaction and loan processing, new account openings, account servicing including deposit products, and safe deposit boxes (if applicable). Verifies deposits, processes loans, and approves transactions within established limits.
Provides excellent service by demonstrating courtesy and personal concern for members and coworkers' needs and follows up to ensure those needs are met.
Promotes branch business development and seeks to broaden member base.
Responsible for reviewing and responding to Member Loyalty surveys in a timely manner and sharing any feedback internally as appropriate.
Reviews and monitors the work of branch personnel. Provides suggestions to leadership and support as necessary.
Team Leadership & Development
Responsible for interviewing, hiring, and training Member Advocates, as well as planning, assigning, and directing work. Assists with new employee orientation and staff training sessions, ensuring employees are well-trained in all aspects of their roles.
Ensures employees are knowledgeable about Credit Union products, services, and policies.
Effectively cross-sells and coaches employees to offer Credit Union products and services to its members.
Helps lead change management efforts by guiding the team through new initiatives, process updates, and organizational changes to ensure smooth transitions and continued service excellence.
Assists with tracking individual progress, conducting performance appraisals, and formulating and implementing corrective actions as needed.
Contributing beyond the branch by supporting and leading organizational projects.
Operations & Compliance
Ensures Branch security. Assists with opening and closing the building in accordance with set hours. Tests security equipment as assigned.
Supports branch and team by verifying operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards. Provides suggestions for improved effectiveness.
Completes required reports and records and ensures that Branch functions, internal controls, and audits are properly documented.
Ensures that the Branch cash and transactions are in balance at the close of each day. Includes ensuring that all reports are prepared. Assists Member Advocates as needed.
Investigates ATM and Member Service out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors.
Assists with implementing changes to established policy and procedures within the Branch.
Assists with determining appropriate staffing levels and scheduling employees.
Ensures that the Credit Union's professional reputation is maintained.
Replaces Branch Manager as necessary. Assists with personnel functions and operational oversight as assigned.
Ensures that the work area is clean, secure, and well maintained.
Required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act.
Adheres to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.
Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position.
Actively serves as a Notary Public and Medallion/Signature Guarantee for the branch.
Requirements
Bachelor’s degree or four years related experience and/or training; or equivalent combination of education and experience.
Ability to establish and maintain effective working relationships with other administrative officials and the public.
Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.
Ability to operate related computer applications and business equipment.
Ability to exercise good judgment and discretion in applying and interpreting credit union policies and procedures.
Ability to turn ideas into action and quantifiable results.
Ability to communicate and connect effectively.
Ability to inspire trust and confidence from their teams, peers, and organization.
Nice-to-Haves
Demonstrated effective leadership skills to select, motivate, develop and supervise assigned personnel.
Understanding of all branch operations and functions.
Understanding of credit union services and products.
Understanding of Credit Union philosophy.
Understanding of Credit Union’s field of membership.
Knowledge of legal and regulatory requirements.
Knowledge of basic accounting.
Relevant industry experience a plus.
Strong organizational, project management, and analytical skills.
Direct Reports
Branch Member Advocates
Assistant Branch Supervisor, if applicable
Physical Demands
While performing the duties of this job, the employee: is typically required to remain stationary for long periods, is occasionally required to lift/move or transport up to 10 pounds, needs to occasionally move about inside an office to access files, mail, office machinery, etc., constantly operates a computer and other office equipment, such as a phone, copier/printer, etc., needs to position self to maintain computers, including under desks and in the server closet, frequently communicates with members and co-workers, must be able to exchange accurate information in these situations, will travel to visit CU location as needed, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Competencies:
Every position at Credit Union of Colorado is grounded in our organizational Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results.
Credit Union of Colorado is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.
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$32.70 - $39.99.
We offer a pay-for-performance compensation program
including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.
General Purpose of the Position:
This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. It supervises a full range of services to both current and prospective members, ensuring prompt, professional, and personalized service, along with effective collaboration across departments. The Branch Supervisor acts as Branch Manager when needed, and provides training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service. Additionally, this role performs various branch-related functions as required.
Essential Duties and Responsibilities
Answers Member Advocates’ questions, solves problems, and assists with complex transactions and sensitive member relations problems. Makes judgments for Member Advocates (within limits of authority) pertaining to all operations of branch.
Ensures that members' requests and questions are promptly, efficiently, and courteously resolved. Explains policies and procedures to members. Answers member’s questions or refers appropriately.
Demonstrates “escalation resolution” skills to effectively address critical member needs and concerns, recognizing and championing branch/organizational opportunities such as process improvements.
Assists with Member Advocates functions. Performs duties related to transaction and loan processing, new account openings, account servicing including deposit products, and safe deposit boxes (if applicable). Verifies deposits, processes loans, and approves transactions within established limits.
Provides excellent service by demonstrating courtesy and personal concern for members and coworkers' needs and follows up to ensure those needs are met.
Promotes branch business development and seeks to broaden member base.
Responsible for reviewing and responding to Member Loyalty surveys in a timely manner and sharing any feedback internally as appropriate.
Reviews and monitors the work of branch personnel. Provides suggestions to leadership and support as necessary.
Team Leadership & Development
Responsible for interviewing, hiring, and training Member Advocates, as well as planning, assigning, and directing work. Assists with new employee orientation and staff training sessions, ensuring employees are well-trained in all aspects of their roles.
Ensures employees are knowledgeable about Credit Union products, services, and policies.
Effectively cross-sells and coaches employees to offer Credit Union products and services to its members.
Helps lead change management efforts by guiding the team through new initiatives, process updates, and organizational changes to ensure smooth transitions and continued service excellence.
Assists with tracking individual progress, conducting performance appraisals, and formulating and implementing corrective actions as needed.
Contributing beyond the branch by supporting and leading organizational projects.
Operations & Compliance
Ensures Branch security. Assists with opening and closing the building in accordance with set hours. Tests security equipment as assigned.
Supports branch and team by verifying operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards. Provides suggestions for improved effectiveness.
Completes required reports and records and ensures that Branch functions, internal controls, and audits are properly documented.
Ensures that the Branch cash and transactions are in balance at the close of each day. Includes ensuring that all reports are prepared. Assists Member Advocates as needed.
Investigates ATM and Member Service out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors.
Assists with implementing changes to established policy and procedures within the Branch.
Assists with determining appropriate staffing levels and scheduling employees.
Ensures that the Credit Union's professional reputation is maintained.
Replaces Branch Manager as necessary. Assists with personnel functions and operational oversight as assigned.
Ensures that the work area is clean, secure, and well maintained.
Required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act.
Adheres to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.
Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position.
Actively serves as a Notary Public and Medallion/Signature Guarantee for the branch.
Requirements
Bachelor’s degree or four years related experience and/or training; or equivalent combination of education and experience.
Ability to establish and maintain effective working relationships with other administrative officials and the public.
Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.
Ability to operate related computer applications and business equipment.
Ability to exercise good judgment and discretion in applying and interpreting credit union policies and procedures.
Ability to turn ideas into action and quantifiable results.
Ability to communicate and connect effectively.
Ability to inspire trust and confidence from their teams, peers, and organization.
Nice-to-Haves
Demonstrated effective leadership skills to select, motivate, develop and supervise assigned personnel.
Understanding of all branch operations and functions.
Understanding of credit union services and products.
Understanding of Credit Union philosophy.
Understanding of Credit Union’s field of membership.
Knowledge of legal and regulatory requirements.
Knowledge of basic accounting.
Relevant industry experience a plus.
Strong organizational, project management, and analytical skills.
Direct Reports
Branch Member Advocates
Assistant Branch Supervisor, if applicable
Physical Demands
While performing the duties of this job, the employee: is typically required to remain stationary for long periods, is occasionally required to lift/move or transport up to 10 pounds, needs to occasionally move about inside an office to access files, mail, office machinery, etc., constantly operates a computer and other office equipment, such as a phone, copier/printer, etc., needs to position self to maintain computers, including under desks and in the server closet, frequently communicates with members and co-workers, must be able to exchange accurate information in these situations, will travel to visit CU location as needed, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Competencies:
Every position at Credit Union of Colorado is grounded in our organizational Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results.
Credit Union of Colorado is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.
#J-18808-Ljbffr