Baptist Memorial Health Care
Associate Help Desk Technician
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Service Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned. Remote work possible after training.
Responsibilities
Provides technical assistance to computer system users.
Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screenshots or other data supplied.
Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
Contributes to evaluation and maintenance of existing support documentation.
Completes assigned goals.
Specifications Experience
Microsoft Office Suite
Active Directory
MS Azure
AVD
VDI
Ticketing system
Remote tools
Strong customer service experience
Minimum Required
2 years experience or educational equivalent of Associate's degree.
Preferred/Desired
2 years experience or educational equivalent of Associate's degree.
Licensure
Driver's license (current)
Seniority level Entry level
Employment type Other
Job function Information Technology
Industries Hospitals and Health Care
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Responsibilities
Provides technical assistance to computer system users.
Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screenshots or other data supplied.
Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
Contributes to evaluation and maintenance of existing support documentation.
Completes assigned goals.
Specifications Experience
Microsoft Office Suite
Active Directory
MS Azure
AVD
VDI
Ticketing system
Remote tools
Strong customer service experience
Minimum Required
2 years experience or educational equivalent of Associate's degree.
Preferred/Desired
2 years experience or educational equivalent of Associate's degree.
Licensure
Driver's license (current)
Seniority level Entry level
Employment type Other
Job function Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Baptist Memorial Health Care by 2x.
Get notified about new Help Desk Technician jobs in Memphis, TN.
College Work Study Program (Help Desk Technician) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr