Market My Market
Client Experience Manager
at
Market My Market
About Market My Market Market My Market is a fast‑growing digital marketing agency delivering customized, full‑service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.
Our Growth Story : In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.
About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 20-40 digital marketing clients, focusing on delivering exceptional account management and fostering long‑term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross‑selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Managers (CSMs), who provide operational and administrative support, and report to the Director of Client Experience.
Career Growth Opportunities Join our thriving Client Experience team, which has grown from just 2 team members to 10 in the past 4 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company.
Key Responsibilities
Account Strategy : Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
Upsells and Renewals : Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
Client Relationship Management : Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
Client Event Representation : Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
Portfolio Management : Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns
Collaboration with CSMs : Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
Performance Monitoring : Track and report on client performance metrics, ensuring campaigns deliver measurable results
Problem Solving : Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
Strategic Consultation : Provide insights and recommendations based on client needs, market trends, and campaign performance
Client Experience : Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship
Requirements
3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing
Proven track record of managing client relationships and driving client retention
Experience with organic SEO strategy development and execution
Strong understanding of Google Business Profile optimization and local search marketing
Experience analyzing SEO performance data and communicating insights to clients
Excellent verbal and written communication skills
Ability to build trust and rapport with clients quickly
Problem‑solving skills and ability to navigate challenging client conversations
Strong organizational skills to manage multiple accounts simultaneously
Experience in the legal, medical, or dental industries is a plus
Spanish language proficiency strongly preferred
Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software
Team Achievements
Maintaining a 90%+ client retention rate during our rapid growth phase
Successfully transitioning clients to expanded service packages, increasing average client value by 25%
Developing sophisticated onboarding processes that reduce time‑to‑value for new clients
Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients
Compensation & Benefits
$65,000 - $75,000 per year, salary based on experience
PTO: 2.25 weeks per year
Health insurance benefits
401(k) plan (after 1 year of employment)
Remote work opportunity
Our Core Values
Do What You Say
Be Honest and Transparent
Proactive, Not Reactive
Be Thought‑Leading
Instill Trust Through Consistent Accountability
Always Do Better, Always Be Better
Do the Right Thing for Clients and MMM
Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales, General Business, and Education
Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr
at
Market My Market
About Market My Market Market My Market is a fast‑growing digital marketing agency delivering customized, full‑service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.
Our Growth Story : In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.
About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 20-40 digital marketing clients, focusing on delivering exceptional account management and fostering long‑term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross‑selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Managers (CSMs), who provide operational and administrative support, and report to the Director of Client Experience.
Career Growth Opportunities Join our thriving Client Experience team, which has grown from just 2 team members to 10 in the past 4 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company.
Key Responsibilities
Account Strategy : Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
Upsells and Renewals : Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
Client Relationship Management : Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
Client Event Representation : Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
Portfolio Management : Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns
Collaboration with CSMs : Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
Performance Monitoring : Track and report on client performance metrics, ensuring campaigns deliver measurable results
Problem Solving : Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
Strategic Consultation : Provide insights and recommendations based on client needs, market trends, and campaign performance
Client Experience : Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship
Requirements
3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing
Proven track record of managing client relationships and driving client retention
Experience with organic SEO strategy development and execution
Strong understanding of Google Business Profile optimization and local search marketing
Experience analyzing SEO performance data and communicating insights to clients
Excellent verbal and written communication skills
Ability to build trust and rapport with clients quickly
Problem‑solving skills and ability to navigate challenging client conversations
Strong organizational skills to manage multiple accounts simultaneously
Experience in the legal, medical, or dental industries is a plus
Spanish language proficiency strongly preferred
Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software
Team Achievements
Maintaining a 90%+ client retention rate during our rapid growth phase
Successfully transitioning clients to expanded service packages, increasing average client value by 25%
Developing sophisticated onboarding processes that reduce time‑to‑value for new clients
Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients
Compensation & Benefits
$65,000 - $75,000 per year, salary based on experience
PTO: 2.25 weeks per year
Health insurance benefits
401(k) plan (after 1 year of employment)
Remote work opportunity
Our Core Values
Do What You Say
Be Honest and Transparent
Proactive, Not Reactive
Be Thought‑Leading
Instill Trust Through Consistent Accountability
Always Do Better, Always Be Better
Do the Right Thing for Clients and MMM
Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales, General Business, and Education
Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr