ERMCO-ECI
Order Management Coordinator
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ERMCO-ECI
About ERMCO Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.
Overview With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.
Job Summary The Order Management Coordinator will be able to enter orders from customer PO’s or process from EDI. This position will act as an interface between customers, planning, production and shipping departments. Must be able to maintain a high level of customer service across different market segments and be strongly detail oriented.
Responsibilities
Enter orders from purchase orders
Post orders into ERP (Enterprise Resource Planning) system
Complete transactional processes in ERP (Enterprise Resource Planning) system
Coordinate with Account Executives, Sales and Marketing Department, Scheduler and Production regarding incoming orders, scheduled delivery dates and projected delivery dates.
Communicate directly with external customers, answering questions regarding product availability, lead times and delivery dates.
Verify that customer orders/styles meet the quoted styles created by Design Engineering system
Verify order due dates follow the specified guidelines of posted lead times
Education or Equivalent
High school diploma or equivalent
Minimum 3 years of customer service experience
Knowledge/Skills Requirements
Detail oriented and high level of accuracy in transactional processes
Thinks strategically and approaches all efforts from a proactive standpoint
Demonstrates the ability to blend logical, analytical, and creative thinking styles
Demonstrates accountability and ability to hold others accountable
Fair, consistent and respectful in all situations
Self-directed and proactive
Skilled using computer applications including but not limited to Microsoft Office, MS Project, Lotus Notes, MRP, Intranet and Internet
Strong abilities in conflict resolution
Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Additional tasks and responsibilities may be assigned as required.
Join ERMCO and TRANSFORM your career Seniority level Entry level
Employment type Full-time
Job function Other
Industries Electrical Equipment Manufacturing
Referrals increase your chances of interviewing at ERMCO-ECI by 2x
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at
ERMCO-ECI
About ERMCO Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.
Overview With a commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.
Job Summary The Order Management Coordinator will be able to enter orders from customer PO’s or process from EDI. This position will act as an interface between customers, planning, production and shipping departments. Must be able to maintain a high level of customer service across different market segments and be strongly detail oriented.
Responsibilities
Enter orders from purchase orders
Post orders into ERP (Enterprise Resource Planning) system
Complete transactional processes in ERP (Enterprise Resource Planning) system
Coordinate with Account Executives, Sales and Marketing Department, Scheduler and Production regarding incoming orders, scheduled delivery dates and projected delivery dates.
Communicate directly with external customers, answering questions regarding product availability, lead times and delivery dates.
Verify that customer orders/styles meet the quoted styles created by Design Engineering system
Verify order due dates follow the specified guidelines of posted lead times
Education or Equivalent
High school diploma or equivalent
Minimum 3 years of customer service experience
Knowledge/Skills Requirements
Detail oriented and high level of accuracy in transactional processes
Thinks strategically and approaches all efforts from a proactive standpoint
Demonstrates the ability to blend logical, analytical, and creative thinking styles
Demonstrates accountability and ability to hold others accountable
Fair, consistent and respectful in all situations
Self-directed and proactive
Skilled using computer applications including but not limited to Microsoft Office, MS Project, Lotus Notes, MRP, Intranet and Internet
Strong abilities in conflict resolution
Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Additional tasks and responsibilities may be assigned as required.
Join ERMCO and TRANSFORM your career Seniority level Entry level
Employment type Full-time
Job function Other
Industries Electrical Equipment Manufacturing
Referrals increase your chances of interviewing at ERMCO-ECI by 2x
#J-18808-Ljbffr