DCI Donor Services, Inc.
Quality Compliance Coordinator
DCI Donor Services, Inc., Albuquerque, New Mexico, United States, 87101
Position Overview
New Mexico Donor Services (NMDS) is seeking a dynamic and enthusiastic team member to serve as Quality Compliance Coordinator. The mission of NMDS, part of DCI Donor Services, is to save lives through organ and tissue donation, and we look for professionals who embrace this important work.
Key Responsibilities
Facilitate and/or conduct internal and external audits per the Master Audit Schedule for the region; assist in development and implementation of Corrective Action Plans (CAP) and associated training for required departments.
Maintain and revise the Master Audit Schedule annually, ensuring compliance with all regulatory and accreditation standards as well as internal DCIDS policies, SOPs, and work instructions.
Oversee all non‑conformance reporting (complaints, deviations, root cause analysis, SCAR reporting, etc.), investigate, review, and follow up until closure, and analyze trends for continuous quality improvement.
Collaborate with department managers and the Director of Quality and Compliance to initiate quality improvement initiatives using PDSA and related quality tools.
Monitor, review, and complete vendor or supplier qualifications; recommend actions for non‑compliant vendors or those with high complaint/deviation rates.
Assist with validation activities for new equipment, re‑qualification of existing equipment, and software verification, including written protocols, reports, and addendums.
Maintain all existing licensure or registrations for the region and assist with new applications when applicable.
Act as a role model for the DCIDS and DCIDS Quality Departments, demonstrating the core values—selfless, hardworking, passionate, and dependable.
Perform other related duties as assigned.
Ideal Candidate
Associate’s degree required; Bachelor’s degree in a health‑related field preferred.
OPO experience in quality system management and medical records preferred.
At least 3 years of auditing experience in healthcare, medical device, or manufacturing industry.
Current work experience within an OPO or Tissue Bank setting preferred.
ASQ Certified Quality Improvement Associate (CQIA) or ASQ Certified Quality Auditor preferred.
Certified in CEBT, CTBS, CPTC preferred.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint) required.
Benefits
Up to 184 hours of PTO in the first year.
Up to 72 hours of Sick Time in the first year.
Choice of a PPO or HDHP medical plan, plus dental and vision coverage.
403(b) plan with matching contribution.
Company‑provided term life, AD&D, and long‑term disability insurance.
Wellness program.
Supplemental insurance benefits such as accident coverage and short‑term disability.
Discounts on home, auto, renter, and pet insurance.
Cell phone discounts through Verizon.
New employees must have their first dose of the COVID‑19 vaccine by their potential start date or be able to supply proof of vaccination.
DCIDS is an EOE/AA employer – M/F/Vet/Disability.
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Key Responsibilities
Facilitate and/or conduct internal and external audits per the Master Audit Schedule for the region; assist in development and implementation of Corrective Action Plans (CAP) and associated training for required departments.
Maintain and revise the Master Audit Schedule annually, ensuring compliance with all regulatory and accreditation standards as well as internal DCIDS policies, SOPs, and work instructions.
Oversee all non‑conformance reporting (complaints, deviations, root cause analysis, SCAR reporting, etc.), investigate, review, and follow up until closure, and analyze trends for continuous quality improvement.
Collaborate with department managers and the Director of Quality and Compliance to initiate quality improvement initiatives using PDSA and related quality tools.
Monitor, review, and complete vendor or supplier qualifications; recommend actions for non‑compliant vendors or those with high complaint/deviation rates.
Assist with validation activities for new equipment, re‑qualification of existing equipment, and software verification, including written protocols, reports, and addendums.
Maintain all existing licensure or registrations for the region and assist with new applications when applicable.
Act as a role model for the DCIDS and DCIDS Quality Departments, demonstrating the core values—selfless, hardworking, passionate, and dependable.
Perform other related duties as assigned.
Ideal Candidate
Associate’s degree required; Bachelor’s degree in a health‑related field preferred.
OPO experience in quality system management and medical records preferred.
At least 3 years of auditing experience in healthcare, medical device, or manufacturing industry.
Current work experience within an OPO or Tissue Bank setting preferred.
ASQ Certified Quality Improvement Associate (CQIA) or ASQ Certified Quality Auditor preferred.
Certified in CEBT, CTBS, CPTC preferred.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint) required.
Benefits
Up to 184 hours of PTO in the first year.
Up to 72 hours of Sick Time in the first year.
Choice of a PPO or HDHP medical plan, plus dental and vision coverage.
403(b) plan with matching contribution.
Company‑provided term life, AD&D, and long‑term disability insurance.
Wellness program.
Supplemental insurance benefits such as accident coverage and short‑term disability.
Discounts on home, auto, renter, and pet insurance.
Cell phone discounts through Verizon.
New employees must have their first dose of the COVID‑19 vaccine by their potential start date or be able to supply proof of vaccination.
DCIDS is an EOE/AA employer – M/F/Vet/Disability.
#J-18808-Ljbffr