Sherwin-Williams
Store Customer Service Specialist
Sherwin-Williams, Great Barrington, Massachusetts, us, 01230
Overview
3 days ago Be among the first 25 applicants
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This range is provided by Sherwin-Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$17.00/hr - $17.00/hr
Job Description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
This role may involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. The Company conducts a review of criminal history to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.
The individual selected for this role will be expected to work at Store #1108 located at: 346 Stockbridge Road, Great Barrington, MA 01230 and may be expected to work at stores within a 30 mile radius. This position is eligible for health benefits, retirement and savings benefits, and more. Other benefits include a generous time away from work package (vacation, holidays, military leave, etc.). For more information about benefits, visit http://www.myswbenefits.com/
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition in assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in: life, career, and connection.
It's all here for you... let's Create Your
Possible .
Process to get Started
Online Application: Find the role(s) on our Careers page and set aside 15 minutes to create your profile.
Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. Complete within 7 days of invitation.
In-Store Interview: Some top candidates will be invited to meet with our team in-store or at a related facility.
Compensation decisions are based on factors such as skill sets, experience, and needs. The wage range and benefits information listed are accurate as of the posting date and may be modified. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. As a Federal Contractor, priority referrals for Protected Veterans may apply. Please note that recruiters will never request payment or sensitive information during the application process.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Customer Service
Industries
Chemical Manufacturing and Manufacturing
Referrals increase your chances of interviewing at Sherwin-Williams by 2x
Get notified about new Store Assistant jobs in
Great Barrington, MA .
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Get AI-powered advice on this job and more exclusive features.
This range is provided by Sherwin-Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$17.00/hr - $17.00/hr
Job Description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
This role may involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. The Company conducts a review of criminal history to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.
The individual selected for this role will be expected to work at Store #1108 located at: 346 Stockbridge Road, Great Barrington, MA 01230 and may be expected to work at stores within a 30 mile radius. This position is eligible for health benefits, retirement and savings benefits, and more. Other benefits include a generous time away from work package (vacation, holidays, military leave, etc.). For more information about benefits, visit http://www.myswbenefits.com/
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition in assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in: life, career, and connection.
It's all here for you... let's Create Your
Possible .
Process to get Started
Online Application: Find the role(s) on our Careers page and set aside 15 minutes to create your profile.
Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. Complete within 7 days of invitation.
In-Store Interview: Some top candidates will be invited to meet with our team in-store or at a related facility.
Compensation decisions are based on factors such as skill sets, experience, and needs. The wage range and benefits information listed are accurate as of the posting date and may be modified. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. As a Federal Contractor, priority referrals for Protected Veterans may apply. Please note that recruiters will never request payment or sensitive information during the application process.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Customer Service
Industries
Chemical Manufacturing and Manufacturing
Referrals increase your chances of interviewing at Sherwin-Williams by 2x
Get notified about new Store Assistant jobs in
Great Barrington, MA .
Other job postings Full Time Assistant Store Manager (Store 0435) – Pittsfield, MA
Pittsfield, MA $69,500.00-$86,750.00
Pittsfield, MA $77,000.00-$125,000.00
Great Barrington, MA $11.00-$27.00
Chatham, NY $50,000.00-$120,000.00
Cashier/Sales Associate - Midday/2nd shift – Great Barrington, MA $11.00-$29.00
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr