Sherwin-Williams
Join to apply for the
Store Customer Service Specialist
role at
Sherwin‑Williams .
2 days ago – Be among the first 25 applicants.
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Specialists are tasked with achieving excellent customer service while consistently meeting sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in‑stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Qualifications Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on most recent performance appraisal.
If internal to Sherwin‑Williams, must have completed all HR Cloud e‑Learning courses required for your current position.
Preferred Qualifications
Have a valid, unrestricted Driver’s License.
Have at least a High School diploma or GED.
Have at least one (1) year experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint‑related products.
Have previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to live this purpose and help our customers and business achieve great results. Sherwin‑Williams is a place that takes its stability, growth, and momentum and translates it into possibility for our people. We invest and support you in life, career, and connection.
Life – with rewards, benefits, and the flexibility to enhance your health and well‑being.
Career – with opportunities to learn, develop new skills, and grow your contribution.
Connection – with an inclusive team and commitment to our own and broader communities.
What is the Process to get Started?
Online Application – Find the role(s) that interest you on our Careers page:
https://jobsearch.sherwin.com/ . Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
Digital Interview – Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions; you’ll be able to record and complete your video interview anytime, anywhere and we ask that this step be completed within 7 days of receiving an invitation.
In‑Store Interview – Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with us in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
From retirement to health care, from total well‑being to your daily commute – a wide range of world‑class benefits are designed for you. A general description of benefits offered can be found at
http://www.myswbenefits.com/
(Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin‑Williams employee).
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
#J-18808-Ljbffr
Store Customer Service Specialist
role at
Sherwin‑Williams .
2 days ago – Be among the first 25 applicants.
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Specialists are tasked with achieving excellent customer service while consistently meeting sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in‑stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Qualifications Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on most recent performance appraisal.
If internal to Sherwin‑Williams, must have completed all HR Cloud e‑Learning courses required for your current position.
Preferred Qualifications
Have a valid, unrestricted Driver’s License.
Have at least a High School diploma or GED.
Have at least one (1) year experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint‑related products.
Have previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
About Us At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to live this purpose and help our customers and business achieve great results. Sherwin‑Williams is a place that takes its stability, growth, and momentum and translates it into possibility for our people. We invest and support you in life, career, and connection.
Life – with rewards, benefits, and the flexibility to enhance your health and well‑being.
Career – with opportunities to learn, develop new skills, and grow your contribution.
Connection – with an inclusive team and commitment to our own and broader communities.
What is the Process to get Started?
Online Application – Find the role(s) that interest you on our Careers page:
https://jobsearch.sherwin.com/ . Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
Digital Interview – Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions; you’ll be able to record and complete your video interview anytime, anywhere and we ask that this step be completed within 7 days of receiving an invitation.
In‑Store Interview – Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with us in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
From retirement to health care, from total well‑being to your daily commute – a wide range of world‑class benefits are designed for you. A general description of benefits offered can be found at
http://www.myswbenefits.com/
(Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin‑Williams employee).
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
#J-18808-Ljbffr