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Commonwealth Lodging Management, LLC

Outlet Manager

Commonwealth Lodging Management, LLC, Glen Allen, Virginia, United States, 23060

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Company Culture We take a proactive, hands‑on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. We are a company with a culture that understands relationships and Team First! We value professionalism and integrity as we work towards providing

world‑class hospitality . We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

Position Overview As the Outlet Manager, you will be responsible for delivering a high‑quality menu and food products while motivating and leading staff to provide exceptional customer service. This role is accountable for achieving the outlet's revenue, profitability, and quality goals while ensuring efficient daily operations. You will maintain high standards of production, productivity, quality, and guest service, and oversee both front‑of‑house and back‑of‑house operations. Success in this position requires strong leadership, organizational, and operational management skills, along with hands‑on experience in all areas of outlet operations. This industry operates seven (7) days per week, twenty‑four (24) hours per day; regular and reliable attendance, in accordance with company standards, is essential for success in this role.

Qualifications, Education & Experience

High School Diploma or General Education Degree (GED), or equivalent work experience

Minimum of twenty‑one (21) years of age, as required to serve alcoholic beverages

Strong understanding of the English language, with effective written and verbal communication skills

Proficiency in basic computer skills; familiarity with Microsoft Office preferred

Experience with food and beverage Point of Sale (POS) systems preferred

Minimum of one (1) to two (2) years of supervisory experience

Minimum of three (3) to five (5) years of experience in food service, including training in liquor, wine, and food service

Certification in an alcohol awareness program and food handler certification preferred

Physical Requirements

Ability to exert physical effort in lifting and transporting up to fifty (50) pounds, and to push or pull carts and other equipment weighing up to one hundred (100) pounds

Ability to endure frequent physical movement throughout the hotel property

Position requires working in variable temperature conditions and noise levels, in both indoor and outdoor environments

Must be able to stand, walk, and maintain well‑paced mobility for extended periods of time

Job Responsibilities

Utilize sales forecasts to schedule appropriate staffing levels while adhering to established labor standards and guidelines

Demonstrate knowledge of food and beverage cost controls to support profitability goals

Apply creativity in the setup and decoration of food tables and service displays

Coordinate and oversee daily Front of the House restaurant operations

Regularly review product quality and research new vendors to ensure consistency and value

Ensure proper staffing procedures are followed to achieve maximum payroll productivity while maintaining cost controls in accordance with company standards

Deliver superior guest service by maximizing customer satisfaction and responding efficiently and accurately to guest concerns and complaints

Conduct pre‑shift meetings to communicate information relevant to daily operations and upcoming business needs

Assign work duties and side work in accordance with departmental procedures, communicating any changes or additions throughout the shift as needed

Input, access, and manage information using property management systems, computers, and Point of Sale (POS) systems

Benefits

Competitive pay based on experience

Health, dental, and vision insurance

Short‑term and Long‑term disability

Company paid life insurance

Paid time off and holiday pay

Employee Assistance Program

Employee referral bonuses

401(k) retirement plan

Tuition reimbursement

Travel discounts

Opportunities for training, development, and career advancement

Incentive bonuses

Salary: $60,000.00 per year

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Management and Manufacturing

Industry Hospitality

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