Bally's Baton Rouge
Join to apply for the
Count Team Supervisor
role at
Bally's Baton Rouge
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Benefits
Top industry pay
Tuition Reimbursement
401k with company match
Comprehensive health packages
Paid Time Off
Role Overview The Count Team Supervisor is responsible for supervising staff in the Count Room, developing, implementing and managing operational goals, and monitoring performance and profit objectives.
Essential Functions
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
Assists in the budget process for the department and provides recommendations; ensures compliance with departmental budget initiatives and reports budget concerns to the manager.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
Guides employees to maintain compliance with internal controls and departmental policies and procedures.
Develops and maintains daily drop schedule and is responsible for the approval process of the drop schedule.
Ensures soft currency is accounted for and recorded in accordance with company policies and procedures.
Manually counts large amounts of currency.
Reviews and compiles reports generated by Soft Count.
Ensures company assets are properly accounted for and secured.
Accounts for all table games documentation.
Oversees the maintenance of machinery used in count room operations.
Has the ability to function with secured access for ingress/egress to count room.
Ensures compliance with all regulatory compliance within area of responsibility and reports potential issues to Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters.
Is responsible for staff development and training programs.
Is responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Determines recommendation for staffing (including interviewing and hiring) and scheduling to meet business needs.
Determines work procedures and expedites workflow.
Is responsible for employee performance (disciplining, coaching, counseling).
Qualifications
Must be at least 21 years of age.
Two years minimum experience in count operations or similar functions.
Ability to communicate with internal and/or external guests.
Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence.
Ability to effectively present information in one-on-one and small group situations to guest and Cast Members.
Ability to write correspondence such as memorandums, procedures and departmental incident reports.
Ability to read, write, comprehend and speak English.
Ability to understand and perform duties in accordance with: Departmental, property and company policies and standards, State Gaming Board requirements.
Ability to obtain & maintain a Louisiana State Gaming Permit.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
#J-18808-Ljbffr
Count Team Supervisor
role at
Bally's Baton Rouge
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Benefits
Top industry pay
Tuition Reimbursement
401k with company match
Comprehensive health packages
Paid Time Off
Role Overview The Count Team Supervisor is responsible for supervising staff in the Count Room, developing, implementing and managing operational goals, and monitoring performance and profit objectives.
Essential Functions
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
Assists in the budget process for the department and provides recommendations; ensures compliance with departmental budget initiatives and reports budget concerns to the manager.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
Guides employees to maintain compliance with internal controls and departmental policies and procedures.
Develops and maintains daily drop schedule and is responsible for the approval process of the drop schedule.
Ensures soft currency is accounted for and recorded in accordance with company policies and procedures.
Manually counts large amounts of currency.
Reviews and compiles reports generated by Soft Count.
Ensures company assets are properly accounted for and secured.
Accounts for all table games documentation.
Oversees the maintenance of machinery used in count room operations.
Has the ability to function with secured access for ingress/egress to count room.
Ensures compliance with all regulatory compliance within area of responsibility and reports potential issues to Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters.
Is responsible for staff development and training programs.
Is responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
Determines recommendation for staffing (including interviewing and hiring) and scheduling to meet business needs.
Determines work procedures and expedites workflow.
Is responsible for employee performance (disciplining, coaching, counseling).
Qualifications
Must be at least 21 years of age.
Two years minimum experience in count operations or similar functions.
Ability to communicate with internal and/or external guests.
Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence.
Ability to effectively present information in one-on-one and small group situations to guest and Cast Members.
Ability to write correspondence such as memorandums, procedures and departmental incident reports.
Ability to read, write, comprehend and speak English.
Ability to understand and perform duties in accordance with: Departmental, property and company policies and standards, State Gaming Board requirements.
Ability to obtain & maintain a Louisiana State Gaming Permit.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
#J-18808-Ljbffr