Burns & McDonnell
Senior Client Experience & Events Specialist - Global Facilities (Kansas City)
Burns & McDonnell, Kansas City, Missouri, United States, 64101
Senior Client Experience & Events Specialist – Global Facilities (Kansas City)
The Senior Client Experience & Events Specialist will lead the promotion and enhancement of the Burns & McDonnell brand through a myriad of client interactions. The position will ensure an effective client engagement program focused on supporting client acquisition, growth and retention goals, and will be responsible for leading the planning and organizing of client entertainment events, marketing campaigns, and advertisements to promote our brand and engage top clients, ensuring "best in class" client experience and exceptional communication.
Responsibilities
Collaborate with cross-functional partners to lead the development of comprehensive client interaction strategies.
Recommend opportunities to drive improvements and implement best practices in the client experience at events, tradeshows, conferences, and various other client events.
Review and utilize client feedback and company benchmarking to ensure Burns & McDonnell has “best in class” client experience with resources available.
Review and evaluate data captured in CRM to measure success.
Manage all aspects of Burns & McDonnell's corporate sporting and event ticketing program, including contract negotiation, partner relationship, suite/seat selection, reservations and fulfillment.
Establish and maintain relationships with sporting suites and event venues to provide best‑in‑class client experience.
Engage in speak management activities and tracking, including instructions for presentation submissions, template support, and additional audio‑visual equipment.
Lead the negotiation of vendor contracts and submit for legal and insurance reviews (hotel, transportation, swag orders, equipment rental, etc.).
Lead the development of social media strategy, marketing materials, and communication to support various events.
Serve as main point of contact for all vendor management to ensure timely deliverables, critical communication, and post‑event follow‑up.
Identify and manage all necessary vendors, staff, and support needed for event management.
Attend events and provide on‑site direction, execution of logistics and problem resolution.
Work in conjunction with creative team on development of event related materials including invitations, signage, décor, branded event merchandise and other related collateral.
Elicit event feedback and identify opportunities for process improvements, provide analysis, propose change strategies, and communicate proposed strategies.
Maintain industry knowledge by attending education workshops (negotiation and event management), reviewing related publications and establishing networks.
Communicate professionally with executives and team members.
Propose and present new event ideas.
Track event budgets, expenses, invoices and payments to ensure accurate spending.
Provide leadership, guidance, and instruction to less experienced staff.
Responsible for QA/QC process adherence.
Responsible for compliance with company and site safety policies.
Perform other duties as assigned.
Comply with all policies and standards.
Qualifications
Bachelor’s Degree and 8 years relevant event planning experience.
Must be able to manage budgets, track financials and negotiate contracts.
Excellent computer and technology skills.
Self‑starter with proven project management skills.
Strong presentation and communication skills.
This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.
Location: United States – Missouri – Kansas City
Schedule: Full‑time
Travel: Yes, 5% of the Time
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Responsibilities
Collaborate with cross-functional partners to lead the development of comprehensive client interaction strategies.
Recommend opportunities to drive improvements and implement best practices in the client experience at events, tradeshows, conferences, and various other client events.
Review and utilize client feedback and company benchmarking to ensure Burns & McDonnell has “best in class” client experience with resources available.
Review and evaluate data captured in CRM to measure success.
Manage all aspects of Burns & McDonnell's corporate sporting and event ticketing program, including contract negotiation, partner relationship, suite/seat selection, reservations and fulfillment.
Establish and maintain relationships with sporting suites and event venues to provide best‑in‑class client experience.
Engage in speak management activities and tracking, including instructions for presentation submissions, template support, and additional audio‑visual equipment.
Lead the negotiation of vendor contracts and submit for legal and insurance reviews (hotel, transportation, swag orders, equipment rental, etc.).
Lead the development of social media strategy, marketing materials, and communication to support various events.
Serve as main point of contact for all vendor management to ensure timely deliverables, critical communication, and post‑event follow‑up.
Identify and manage all necessary vendors, staff, and support needed for event management.
Attend events and provide on‑site direction, execution of logistics and problem resolution.
Work in conjunction with creative team on development of event related materials including invitations, signage, décor, branded event merchandise and other related collateral.
Elicit event feedback and identify opportunities for process improvements, provide analysis, propose change strategies, and communicate proposed strategies.
Maintain industry knowledge by attending education workshops (negotiation and event management), reviewing related publications and establishing networks.
Communicate professionally with executives and team members.
Propose and present new event ideas.
Track event budgets, expenses, invoices and payments to ensure accurate spending.
Provide leadership, guidance, and instruction to less experienced staff.
Responsible for QA/QC process adherence.
Responsible for compliance with company and site safety policies.
Perform other duties as assigned.
Comply with all policies and standards.
Qualifications
Bachelor’s Degree and 8 years relevant event planning experience.
Must be able to manage budgets, track financials and negotiate contracts.
Excellent computer and technology skills.
Self‑starter with proven project management skills.
Strong presentation and communication skills.
This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.
Location: United States – Missouri – Kansas City
Schedule: Full‑time
Travel: Yes, 5% of the Time
#J-18808-Ljbffr