Ulta Beauty
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Guest Coordinator
role at
Ulta Beauty
Overview Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow and make-up services.
General Summary & Scope The Guest Coordinator engages with guests and promotes the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.
Principal Duties & Responsibilities
Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales as set by Ulta Beauty.
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
Courteously handle sales, refunds and exchanges.
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
Build the services business by informing guests of current promotions and events and confidently inviting them to try services while providing knowledgeable, professional product and service recommendations to guests.
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance.
People
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
Create awareness around stylists’ personal goals through communication and collaboration with the entire team to drive success.
Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
Identify guests’ needs by observing consultations and ensuring each service guest receives a 360° experience.
Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
Attend mandatory trainings and meetings to enable continuous professional development.
Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Adhere to Ulta Beauty’s dress code.
Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
In partnership with the EM, utilize the Ulta Beauty scheduling tools to recommend schedule adjustments that will maximize results.
Communicate any supply needs to the EM, ensuring guest-readiness at all times.
Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Execute other operational tasks as directed.
Job Qualifications Education
High school diploma is preferred
Experience
1 year of relevant work experience or equivalent combination of education and relevant work experience
Skills
Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
Demonstrate significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Strong communication skills
Ability to troubleshoot
Ability to work independently and as part of a team
Special Position Requirements
Work a flexible schedule to include days, evenings, weekends, and holidays
Working Conditions
Continuous mobility throughout the store during shift
Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
Continuous lifting and/or moving up to 10 lbs. during shift
Continuous coordination and manipulation of objects during shift
Frequent use of a computer, telephonic devices, and related office supplies
About At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
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Guest Coordinator
role at
Ulta Beauty
Overview Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow and make-up services.
General Summary & Scope The Guest Coordinator engages with guests and promotes the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.
Principal Duties & Responsibilities
Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales as set by Ulta Beauty.
Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
Courteously handle sales, refunds and exchanges.
Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
Build the services business by informing guests of current promotions and events and confidently inviting them to try services while providing knowledgeable, professional product and service recommendations to guests.
Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance.
People
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
Create awareness around stylists’ personal goals through communication and collaboration with the entire team to drive success.
Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
Identify guests’ needs by observing consultations and ensuring each service guest receives a 360° experience.
Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
Attend mandatory trainings and meetings to enable continuous professional development.
Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Adhere to Ulta Beauty’s dress code.
Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
In partnership with the EM, utilize the Ulta Beauty scheduling tools to recommend schedule adjustments that will maximize results.
Communicate any supply needs to the EM, ensuring guest-readiness at all times.
Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Execute other operational tasks as directed.
Job Qualifications Education
High school diploma is preferred
Experience
1 year of relevant work experience or equivalent combination of education and relevant work experience
Skills
Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
Demonstrate significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Strong communication skills
Ability to troubleshoot
Ability to work independently and as part of a team
Special Position Requirements
Work a flexible schedule to include days, evenings, weekends, and holidays
Working Conditions
Continuous mobility throughout the store during shift
Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
Continuous lifting and/or moving up to 10 lbs. during shift
Continuous coordination and manipulation of objects during shift
Frequent use of a computer, telephonic devices, and related office supplies
About At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
#J-18808-Ljbffr