Airline Customer Service Agent SFO - Japanese/English Speakers Job at Pacific Av

Overview

Pacific Aviation is looking for bilingual (English/Japanese) individuals to join our team as Airline Customer Service Agents at San Francisco International Airport (SFO). This role involves delivering exceptional service in a fast‑paced, international environment.

Responsibilities

• Assist passengers during departures (check‑in to boarding) and arrivals (deplaning to baggage claim).
• Handle passenger inquiries, resolve issues, and ensure smooth terminal operations.
• Deliver exceptional service with professionalism and efficiency.
• Collaborate with team members to provide seamless ground handling services for flights carrying 200‑300 passengers.

Qualifications

• Bilingual proficiency in English and Japanese (spoken and written).
• Strong communication skills, including active listening.
• Customer service experience (preferred but not required).
• Computer literacy with attention to detail and quick, accurate data entry.
• Calmness and problem‑solving skills in high‑pressure situations.
• Flexibility to work late evenings, weekends, and holidays.
• Legal authorization to work in the U.S.
• Ability to pass a background check and drug test.
• Physical stamina to stand for extended periods.

Benefits

• Fully paid medical, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO).
• Uniforms provided.
• Discounted parking or a BART Clipper card.
• Paid training.
• Referral bonus and cell phone plan reimbursement.

Shift

Shift is 8:50 PM – 12:50 AM including Fridays and Saturdays.

Compensation

Base pay: $2,315.00 / yr ($23.15 per hour).

Location

San Francisco International Airport (SFO), on site.

Seniority Level

Entry level

Employment Type

Part‑time